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Nhận xét về Best Western Plus Concord Inn

2.5 out of 5
Best Western Plus Concord Inn
320 Front St, Minocqua, WI

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 149/318 nhận xét" "
Đánh giá 8 - Tốt. 122/318 nhận xét" "
Đánh giá 6 - Được. 30/318 nhận xét" "
Đánh giá 4 - Kém. 14/318 nhận xét" "
Đánh giá 2 - Tồi. 3/318 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Paul

Great staff good bar
Lưu trú 2 đêm vào Tháng 4, 2024
Becky D GM trả lời vào 04/05/2024
Thank you Paul for your review. We appreciate you letting us know you enjoyed your stay.

6/10 - Được

Debbie

Lưu trú 2 đêm vào Tháng 4, 2024
Becky D GM trả lời vào 04/05/2024
Thank you Debbie for your review. We are sorry you didn't enjoy your stay with us. I am not sure of the issues you had. Thank you for letting us know.

10/10 - Xuất sắc

Sarah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was clean with friendly staff. The view was beautiful. Bartenders were so much fun!
Lưu trú 2 đêm vào Tháng 2, 2024
Becky D GM trả lời vào 15/02/2024
Thank you Sarah for your review. We appreciate you letting us know you enjoyed your stay with us. We value your feedback and look forward to seeing you again.

10/10 - Xuất sắc

RANDY

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very enjoyable stay
Lưu trú 10 đêm vào Tháng 1, 2024
Becky D GM trả lời vào 24/01/2024
Thank you Randy, We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

10/10 - Xuất sắc

Monte

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Becky D GM trả lời vào 22/01/2024
Thank you Monte for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.Thank you

10/10 - Xuất sắc

Debra and Robyn

Lưu trú 2 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 07/01/2024
Thank you Debra and Robyn for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

10/10 - Xuất sắc

Victoria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean. Beautiful view of lake
Lưu trú 1 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 07/01/2024
Thank you Victoria for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

4/10 - Kém

James

Không thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 02/01/2024
Thank you James for your review. I am not sure of the issues you had with our hotel but I am sorry you didn't enjoy your stay with us. Thank you for letting me know.

8/10 - Tốt

Wendy

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 07/01/2024
Thank you Wendy for your review. We appreciate you feedback and hope you will come back and see us again.

10/10 - Xuất sắc

Leland

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was clean & relaxing. Employees were very friendly & accommodating. Will stay again when in the area. Received a nice discount for being a Best Western Plus club member.
Lưu trú 1 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 29/12/2023
Thank you Leland for your review. We appreciate you letting us know about your stay. We look forward to seeing you again.

8/10 - Tốt

Lynn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Becky D GM trả lời vào 29/12/2023
Thank you Lynn for your review. We appreciate your feedback and look forward to seeing you again.

8/10 - Tốt

Ryan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, quiet, nice jacuzzi/pool, cable tv, good location, decent breakfast. No complaints whatsoever!
Lưu trú 3 đêm vào Tháng 11, 2023
Becky D GM trả lời vào 29/11/2023
Thank you Ryan for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

10/10 - Xuất sắc

Karan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This location was ideal! Within walking distance of many points and places of interest. Overlooking the lake. One of the cleanest and friendliest hotels we've ever stayed at. I would highly recommend this location!
Lưu trú 2 đêm vào Tháng 11, 2023
Becky D GM trả lời vào 26/11/2023
Thank you Karan for your review. We appreciate you letting us know you enjoyed your stay.

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Becky D GM trả lời vào 21/10/2023
Thank you Paul for your review. We are glad you enjoyed your stay with us. We look forward to seeing you again.

6/10 - Được

Pamela

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
I didn't like the first staff member see snapped on us out when to check in. Very rude. It was very quite and clean
Lưu trú 3 đêm vào Tháng 10, 2023
Becky D GM trả lời vào 14/10/2023
Thank you Pamela for your review. I am sorry you thought I was snapping at you at check in. That was not my intentions. Our 3:00 check in is firm due to staff shortages. When girls are doing 18 rooms a day, it hard for them to get all the reserved rooms done and if We at the front desk are continuously running to them and stopping what their doing to run to another room it makes it even harder for them I am sorry. Thank you for letting me know.Thank you

6/10 - Được

Kristina

Đi cùng thú cưng, Đi cùng bạn đồng hành
It was great we could bring a dog, staff was friendly. However, our room had lights from outside shining in with no way to block out. Also door had gaps where light could get through which the dog would bark because he could see shadows and hear people in the hallway.
Lưu trú 1 đêm vào Tháng 10, 2023
Becky D Gm trả lời vào 12/10/2023
Thank you Kristina, for your review. I am sorry about the light shining in your room. When they put the curtains up they didn't adjust properly and we have been short staff and are trying to get to them to fix. I will have maintenance see if he can adjust door. I am sorry. Thank you for letting us know.

8/10 - Tốt

Jen

Lưu trú 2 đêm vào Tháng 10, 2023
Becky D GM trả lời vào 26/11/2023
Thank you Jen for your review. We appreciate you letting us know you enjoyed your stay.

6/10 - Được

Richard

Đi theo nhóm
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Heater/ac didn’t work properly. Bathroom door back was half painted. Toilet seat didn’t fit properly. Great location!
Lưu trú 2 đêm vào Tháng 10, 2023
Becky D GM trả lời vào 07/10/2023
Thank you Richard for your feedback. I am sorry you didn't enjoy your stay with us. Did you inform the front desk about the A/C unit. They could of moved you to another room or had maintenance check to see what was going on to fix it? I will have the check all the rooms to see what door is not painted. I am sorry. We are short staff and most of my staff is doing double duties and multiple job. Again I am sorry. Thank you for letting me know.

10/10 - Xuất sắc

ROBERT, Greendale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great. Breakfast, fast check in and check out, Clean.
Lưu trú 2 đêm vào Tháng 9, 2023
Becky D GM trả lời vào 27/09/2023
Thank you Robert for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

10/10 - Xuất sắc

Jean

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All rooms redone. Pool nice. Breakfast good
Lưu trú 2 đêm vào Tháng 9, 2023
Becky D GM trả lời vào 20/09/2023
Thank you Jean for your review. We appreciate you letting us know you enjoyed your stay with us. We're glad you enjoyed breakfast / pool and rooms. Thank youWe look forward to seeing you again.

10/10 - Xuất sắc

Sally

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay
Front desk staff were great and our room was clean and comfortable. Breakfast was delicious and the lady that took care of the breakfast room was friendly and very informative regarding other attractions in the area.
Lưu trú 2 đêm vào Tháng 9, 2023
Becky D GM trả lời vào 17/09/2023
Thank you Sally for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again.

10/10 - Xuất sắc

Richard, New Berlin

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
It is average nothing really outstanding. Adequate
Lưu trú 1 đêm vào Tháng 9, 2023
Becky D GM trả lời vào 15/09/2023
Thank you Richard for your review. We appreciate your feedback. Sorry you were not happy with our hotel. Thank you for letting us know.

10/10 - Xuất sắc

Pamela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would recommend
Hospitality was excellent. Walking distance to a lot of things was nice.
Lưu trú 2 đêm vào Tháng 9, 2023
Becky D GM trả lời vào 26/11/2023
Thank you Pamela for your review. We appreciate you letting us know you enjoyed your stay.

8/10 - Tốt

Gina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overnight trip with 4 of our children. The room was spacious and comfortable for all of us. The hotel is older, floors a little squishy in spots, the doors very sticky BUT that was part of the charm as well. Loved the closet spaces, we didn't have to trip over our luggage and bags. Walls were somewhat freshly painted, room was clean. Hotel was quiet. Staff friendly. Pool area was well kept and clean, which seems to be harder to come by these days. We will definitely stay again when we return to the area to explore more.
Lưu trú 1 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 04/09/2023
Thank you Gina, for your review. We appreciate you letting us know you enjoyed your stay with us. Yes we are an older hotel but remodel 3 yrs ago. Glad you and the family had the chance to enjoy the pool area. We look forward to seeing you again in the future. Thank you

10/10 - Xuất sắc

Rita

Lưu trú 1 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 17/09/2023
Thank you Rita for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again.

8/10 - Tốt

Donna

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
We enjoyed the complimentary full breakfast each day, it was very good. Staff at hotel were quite friendly. One thing though, I didn't have a hair dryer in my room and called down to the front desk. They were'nt able to help me. Very disappointed. There was a funny smell in bathroom, and I think it might be they need a new shower curtain. . Also, I didn't think the mattress was very comfortable. The cleaning staff did a great job and were very friendly. The breakfast staff were very friendly also. We did enjoy our stay.
Lưu trú 3 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 21/08/2023
Thank you Donna, Blow dryers are located in the closet in a black bag. They usually hang them near the Iron board. I am sorry that my staff didn't acknowledge that or let you know. I will look to see who was on when you called down. The mattresses are brand new. We just purchased 2 months ago. I am sorry. Thank you for letting me know. I will check on what is smelling in room. Shower curtains are change every day. Thank you.

4/10 - Kém

Ruth

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room hadn’t been cleaned when we checked in after 4;00 and cleaning crew had gone home and no one could clean the room. The whole complex looked tired and the property is at least 40 years old. 0ver $200 a Night,
Lưu trú 3 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 18/08/2023
Thank you Ruth for your review. I am sorry about the room and I am glad we were able to move you right away to a different room. We had 1 person cleaning 18 rooms because of staff shortage. We also upgraded you to a lakeview room. We are newly remodeled in 2021, I am sorry you think we are outdated. We appreciate your feedback. Thank you for letting us know.

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Stay
The hotel and pool are in really good condition. You can tell the building has been around for a while due to the layout of the room, but the up-keep and general conditions were great. Staff was really nice, location was ideal!
Lưu trú 2 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 18/08/2023
Thank you Nicole for your review. We appreciate you letting us know you enjoyed your stay with us. We were newly remodeled in 2021. Glad you enjoyed the pool. We look forward to seeing you again sometime.

10/10 - Xuất sắc

Susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a 3 night stay and everything about the motel was better than we ever expected. We had a beautiful view of the lake which must have been an upgrade because we had booked a room with a partial view. It was a short walk to downtown and restaurants. The room was clean and spacious for two and the staff was very friendly. Would definitely stay again!
Lưu trú 3 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 13/08/2023
Thank you Susan, We appreciate you letting us know you enjoyed your stay with us and we look forward to seeing you again.Thank you

10/10 - Xuất sắc

Shawn

Lưu trú 1 đêm vào Tháng 8, 2023
Becky D GM trả lời vào 06/08/2023
Thank you Shawn for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again.

6/10 - Được

Troy

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 7, 2023
Becky D GM trả lời vào 26/07/2023
Thank you Troy for your review. We appreciate you letting us know about your stay.

10/10 - Xuất sắc

Pam

Lưu trú 1 đêm vào Tháng 7, 2023
Becky D GM trả lời vào 26/07/2023
Thank you Pam for your review. We appreciate you letting us know you enjoyed your stay with us.

10/10 - Xuất sắc

Natalie

Lưu trú 2 đêm vào Tháng 6, 2023
Becky D GM trả lời vào 26/07/2023
Thank you Natalie for your review. We appreciate you letting us know you enjoyed your stay with us.

10/10 - Xuất sắc

Linda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always enjoy staying here.
Lưu trú 1 đêm vào Tháng 6, 2023
Becky D GM trả lời vào 30/06/2023
Thank you Linda for your review. We appreciate you letting us know you enjoyed your stay with us.

10/10 - Xuất sắc

becky

Lưu trú 1 đêm vào Tháng 6, 2023
Becky D GM trả lời vào 11/07/2023
Thank you Becky for your review. We appreciate your feedback and happy you enjoyed your stay with us.Thank you

10/10 - Xuất sắc

Timothy

Lưu trú 1 đêm vào Tháng 6, 2023
Becky D GM trả lời vào 11/07/2023
Thank you Timothy for your review. We appreciate your feedback. We are happy you enjoyed your stay with us. Thank you

10/10 - Xuất sắc

Marshall, Saint Paul Park

Thích: Sạch sẽ, nhân viên & dịch vụ
Great location!
Lưu trú 1 đêm vào Tháng 5, 2023
Becky D GM trả lời vào 31/05/2023
Thank you Marshall, for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again.Thank you

10/10 - Xuất sắc

Lynn

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love this spot! Becky is amazing. Wonderful staff! The bartender rocked!! Thanks
Lưu trú 1 đêm vào Tháng 5, 2023
Becky D GM trả lời vào 04/05/2023
Thank you Lynn for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 - Tốt

Meredith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 4, 2023
Becky D GM trả lời vào 04/05/2023
Thank you Meredith for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again

10/10 - Xuất sắc

Jeff

Lưu trú 1 đêm vào Tháng 4, 2023
Becky D GM trả lời vào 25/04/2023
Thank you Jeff for your review. We appreciate you letting us know you enjoyed your stay with us. We appreciate your business and value your feedback. We look forward to seeing you again.

8/10 - Tốt

Sarah

Đi theo nhóm
Lưu trú 3 đêm vào Tháng 3, 2023
Becky D GM trả lời vào 15/03/2023
Thank you Sarah, for your review. We appeciate you letting us know you enjoyed your stay with us. We hope you will come back and see us again.Thank you

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2023
Becky D GM trả lời vào 12/03/2023
Thank you Anonymous, We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again. Thank you

8/10 - Tốt

Katie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Parking was limited, small parking lot. I booked a room with a lake view but didn’t get any view (roof of pool area outside our window). Breakfast was good. Beds were comfortable. Hotel was adequate for what we needed for the weekend
Becky D GM trả lời vào 07/03/2023
Thank you Katie for your review. I am sorry about your lakeview room, but the room you had was what was booked through the third party. We have no control over that. I am glad you enjoyed your stay with us and hope you will come back and see us again.Thank you

10/10 - Xuất sắc

Brian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly, great location for snowmobiling.
Becky Dudek GM trả lời vào 18/01/2023
Thank you Brian, for your review. We appreciate you letting us know you enjoyed your stay with us. We appreciate your business and we value your feedback. We look forward to seeing you again.

8/10 - Tốt

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Becky D GM trả lời vào 15/03/2023
Thank you Mike for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again. Thank you

8/10 - Tốt

Jesse

Lưu trú 1 đêm vào Tháng 12, 2022
Becky D GM trả lời vào 15/03/2023
Thank you Jesse for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again. Thank you

10/10 - Xuất sắc

Rebecca

Lưu trú 1 đêm vào Tháng 11, 2022
Becky D GM trả lời vào 15/03/2023
Thank you Rebecca, for your review. We appreciate you letting us know you enjoyed your stay with us. We look forward to seeing you again. Thank you

10/10 - Xuất sắc

Judy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and clean and staff was very friendly and helpful
Lưu trú 2 đêm vào Tháng 10, 2022
Becky D GM trả lời vào 24/10/2022
Thank you Judy for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value your feedback. We look forward to seeing you again. Thank you

10/10 - Xuất sắc

DAWN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2022
Becky D GM trả lời vào 18/10/2022
Thank you Dawn for your review. We appreciate you letting us know you enjoyed your stay with us. Your business is very important to us and we value feedback.

8/10 - Tốt

Kristofer

Lưu trú 2 đêm vào Tháng 10, 2022
Becky D GM trả lời vào 11/10/2022
Thank you Kristofer for your review. We appreciate you letting us know about your stay. We hope you come back and see us again.Thank you