4/10 - Kém
Stephanie
28/05/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay at the Pullman last year. Sadly, this time was disappointing.
I got a connected room with little sound protection. To no fault of the Pullman, my neighbour was very loud, shouting frequently and on a speakerphone call on well past 1AM. Thankfully, the staff allowed me to switch rooms.
After packing up and relocating, the next room was filthy. There were grease/dirt foot/shoe prints all over. White lotion (I hope) was splattered on the nightstand and next to the bed. The countertop in the sink still had water stains from the previous guest. I was assured that the morning staff had already cleaned and was told that the dirt stains were paint. When I showed them that the stains wiped away the staff mopped again. While I'm very appreciative that someone was able to help, and understand that the staff likely have a lot of pressure to clean quickly I am disappointed as my first room and last year's experience were not like this.
I also had the misfortune of breaking an iron. I talked with the staff who quoted RM180 ($50), then said it was RM 390 ($115). This was a huge shock but I was willing to pay as it was my fault. Upon asking further, it turned out that a different guest had broken an iron and was given a discount and they had mistaken me for them. They were able to give me the same price but of course never offered until I and asked to be treated the same way.
The Pullman is comfortable if you ask for what you need, but they won't offer things upfront.
Stephanie
Lưu trú 7 đêm vào Tháng 5, 2024