4/10 - Kém
Wyatt
Đi cùng gia đình
16/06/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was my first trip to Moab. We didn't enjoy staying at this hotel at all. Reasons why are below:
1. We arrived at 8:30pm to check in and there was no front desk staff available. We had to wait 30min for someone to show up.
2. The hotel wanting to charge us for the "free Wi-Fi" by joining a membership. Seriously? Never stayed anywhere that required "free Wi-Fi" to be purchased...
3. Maid staff failed to provide bathroom soaps. The moment we arrived in our room, we wanted to take a shower from our long drive to Utah only to find bath soap dispensers in the bathroom were completely empty. We tried to call the front desk from our room's telephone, but the phone wouldn't work. The 2nd day, we came back to our room in the evening, maid staff replenished everything except for bath soap. We told the front desk staff about it and they didn't seem to care. We were supposed to check out Sunday morning, but decided to just leave and checkout early Saturday night and drive the long trek home. We weren't going to stay one more night there.
4. First night, in the early and late morning hours, we could hear people dropping heavy things on the floor above our room. We could hear someone running with heavy feet all over the floor.
Wyatt
Lưu trú 2 đêm vào Tháng 6, 2024