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Nhận xét về Red Roof Inn Monteagle - I-24

2 out of 5
Red Roof Inn Monteagle - I-24
742 Dixie Lee Ave, Monteagle, TN

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 111/458 nhận xét" "
Đánh giá 8 - Tốt. 139/458 nhận xét" "
Đánh giá 6 - Được. 96/458 nhận xét" "
Đánh giá 4 - Kém. 48/458 nhận xét" "
Đánh giá 2 - Tồi. 64/458 nhận xét" "

6,8/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Barry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a perfect place for a stay on our journey!! Loved how clean everything was!!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 25/05/2024
Hi Barry,We're thrilled to hear that you found our hotel to be the perfect stop on your journey! Maintaining cleanliness is a top priority for us, and we're delighted that it met your expectations. Providing a pristine environment for our guests is something we take great pride in, and your positive feedback reaffirms our efforts. We hope to welcome you back for another flawless stay in the future!

8/10 - Tốt

Melissa, Trenton

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 21/05/2024
Hi Melissa! Absolutely! A 4-star rating is a positive endorsement. We take pride in providing a comfortable and convenient experience for our guests, and it sounds like we achieved that for you during your recent stay. We appreciate you choosing our hotel, and we hope to see you again soon for another enjoyable visit!

10/10 - Xuất sắc

teddy

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was good cllean
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 21/05/2024
Hi Teddy! Absolutely fantastic! A perfect 5-star rating and a comment about the cleanliness is wonderful to hear. We take pride in providing a clean and comfortable environment for all our guests, and we're happy to hear you experienced that during your stay. Thank you for choosing our hotel, and we hope to see you again soon for another spotless stay!

10/10 - Xuất sắc

Chanely

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 21/05/2024
Hi Chanely! A perfect 5 out of 5 rating – makes our day! Your satisfaction is our priority, and a perfect score lets us know we delivered an exceptional experience. Thank you for choosing us!

8/10 - Tốt

John Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The inn was clean, quiet and a great value for the money. Multiple restaurants are 5 minutes away on the next exit.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 21/05/2024
Hi John! Absolutely! A 4-star rating is a positive endorsement. It sounds like the inn met your key requirements for a comfortable stay: cleanliness, quietness, and good value. The convenient location near multiple restaurants is another plus! Thank you for choosing our hotel, and we hope to see you again soon for another relaxing and affordable stay.

8/10 - Tốt

Joedene

Đi cùng bạn đồng hành
The proprietor was very nice and gave good suggestions on local eating establishments. Room was fine and bed was comfortable, although I will bring my own pillow next time.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 19/05/2024
Hi Joedene,We appreciate your positive remarks regarding the proprietor's helpfulness and the comfort of our rooms. It's delightful to hear that you found our recommendations for local dining satisfactory. While we strive to provide a comfortable stay for all our guests, we understand personal preferences vary, and we regret to hear about your pillow experience. Your feedback is valuable, and we'll certainly take it into consideration for any future improvements.

10/10 - Xuất sắc

william

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 15/05/2024
Hi William! A stellar 5 out of 5 rating – that's fantastic to hear! We appreciate you recognizing the effort our team puts into creating a comfortable and memorable experience for our guests. Thank you for choosing us, and we hope to see you back again soon!

4/10 - Kém

heather

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Area is like an abandoned truckers parking lot. Bed was hard, but clean.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Management trả lời vào 14/05/2024
Hi Heather! Thank you for your feedback. We sincerely apologize that the condition of the surrounding area fell short of your expectations. We understand how an unpleasant exterior environment can detract from the overall experience. We're always looking for ways to improve the guest experience, and your feedback is valuable in that process.We're glad to hear that the bed, while firm, was clean. We strive to provide a comfortable and hygienic environment for all our guests.Thank you for choosing us. We hope to improve your experience in the future if you give us another chance.

8/10 - Tốt

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The building is a bit dated but it was renovated so there are new and old components to the room. The room was clean and the bed was comfortable. The only curtain in the room was a heavy curtain that blocked out the light so anytime I wanted privacy it was very dark in the room. I wish that there was a lighter more transparent curtain for privacy like other hotels.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Management trả lời vào 02/05/2024
Hi Jessica! Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean and the bed comfortable during your stay.We appreciate your comments regarding the curtain in the room. Providing options for privacy while still allowing natural light into the room is important to us, and we apologize for any inconvenience caused by the heavy curtain.Your feedback is valuable to us as we continuously strive to improve our accommodations. We'll take your suggestion into consideration as we make improvements to our rooms in the future.We hope to have the opportunity to welcome you back for another enjoyable stay.

4/10 - Kém

Samuel

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was booked a non smoke room but the room smelled so bad
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Management trả lời vào 02/05/2024
Hi Samuel! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the odor in your room. Providing a comfortable and pleasant environment for our guests is important to us, and we regret that we fell short in this regard.We take your concerns seriously and will address them with our housekeeping team to ensure that all rooms are thoroughly cleaned and free of odors. Your satisfaction is important to us, and we apologize for any discomfort this may have caused during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - Xuất sắc

Reinaldo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
everything was good, nothing to complain about.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Management trả lời vào 02/05/2024
Hi Reinaldo! Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a great experience during your stay and that everything met your expectations.Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we could meet your needs.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

4/10 - Kém

fatima

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Management trả lời vào 30/04/2024
Hi Fatima! Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We apologize for any inconvenience you may have encountered during your stay. Your satisfaction is important to us, and we appreciate your honesty in highlighting areas where we can improve. We will take your feedback seriously and use it to address any issues to ensure a better experience for our future guests. If there are any specific concerns you'd like us to address, please feel free to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 - Tốt

Autumn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sharma RediResponse Specialist trả lời vào 28/04/2024
Hello Autumn, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MONTEAGLE - I-24 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 - Được

Gail

Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 11/05/2024
Hi Gail,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ
just an overnight stop.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Management trả lời vào 12/04/2024
Hi John! Thank you for choosing our hotel for your overnight stop and for leaving us a perfect rating. We're glad that our accommodations met your needs and contributed to a satisfactory short stay. We appreciate your feedback and are pleased that everything went smoothly during your time with us. It was a pleasure hosting you, and we hope to welcome you back, perhaps for a longer stay next time.

10/10 - Xuất sắc

Nathan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worked for the night.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 04/04/2024
Hi Nathan,We appreciate your feedback and are glad to hear that your stay at our hotel served its purpose for your overnight needs. Providing a comfortable and accommodating environment for our guests is our top priority as we continuously strive to maintain high standards of cleanliness and service. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just off the interstate. It was easy to locate. Reasonable price. Functional room. It may need some upgrading, if it makes financial sense.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 30/03/2024
Hi Robert! Thank you for your positive review! We're delighted to hear that you found our hotel conveniently located just off the interstate and that you had no trouble finding us. We're also pleased that you found our prices reasonable and that you were satisfied with the functionality of your room. Your feedback regarding potential upgrades is duly noted, and we appreciate your input. We're always looking for ways to improve our guests' experiences, and we'll certainly consider your suggestion. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

4/10 - Kém

Seth

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Got to room 112 and the inside of the window was cracked. So I went back to the front desk and mentioned it to the lady. She was agitated that I brought it up and said she didn’t want to argue about it. I get that widows aren’t cheap to replace but come on, wouldn’t it be nice to know so you could have it fixed? I asked for a different room and she gave us the room Nextdoor. Inside the room had fresh paint and newer furniture but the beds were old and uncomfortable. The sounds of the interstate could be heard all night and made for a rough night of sleep.
Guest Relations Management trả lời vào 28/03/2024
Hi Seth! We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cracked window, staff response, and the comfort of the beds is concerning, and we will address these issues with our team to ensure they are properly resolved. Additionally, we regret that the noise from the interstate affected your sleep quality. We understand the importance of a peaceful environment for a restful stay and will explore ways to mitigate noise disturbances in our rooms. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.

6/10 - Được

Gopal

Đi cùng thú cưng
Not providing coffee in the morning.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 28/03/2024
Hi Gopal! We apologize for any inconvenience caused by the lack of coffee in the morning. Providing coffee is an essential amenity for our guests, and we regret that it was not available during your stay. We will review our procedures to ensure that coffee service is consistently provided to all guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Nathan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great stay!
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 26/03/2024
Hi Nathan! We're thrilled to hear that you had a great stay with us! Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 - Tốt

Christy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 23/03/2024
Hi Christy! Thank you for your brief but positive feedback! We're delighted to hear that you had a nice experience during your stay with us. Your satisfaction is important to us, and we appreciate your kind words. If there's anything specific that stood out to you or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing to stay with us!

8/10 - Tốt

Frank

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was old but had been kept up. It was a little isolated but convenient off the interstate. The staff was very accommodating
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 19/03/2024
Hi Frank! Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our property to be well-maintained despite its age. We understand that our location may feel a bit isolated, but we're pleased to know that you found it convenient off the interstate. Your comfort and convenience are important to us, and we're glad we could meet your expectations in this regard. We're also delighted to hear that our staff was very accommodating during your stay. Providing exceptional service to our guests is our top priority, and we're glad that our team could make your stay more enjoyable. We appreciate your feedback and your positive rating! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - Xuất sắc

Nicole, Bonita Springs

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Management trả lời vào 05/03/2024
Hi NicoleThank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Red Roof Inn Monteagle - I-24. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we can't wait to welcome you back for another wonderful stay.

4/10 - Kém

Gail

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room would have been ok except the hair dryer was burned out and there was only about 1/4 roll of toilet paper, No instructions on how to check out - brought key to the front but everything was locked and no key dropoff so went back to the room and left the in in there, Spent almost an hour on the phone with Expedia because even though my reservation was paid for - the hotel could not find the payment and insisted I pay again. Expedia had to refund my initial payment. After traveling for 12 hours - did not appreciate having to talk to Expedia for so long!
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 03/03/2024
Hi Gail,We apologize for the inconveniences you experienced during your stay. Our team works diligently to ensure all amenities are in working order, and we regret that the hair dryer malfunctioned. We'll address this promptly to prevent future occurrences. Regarding the check-out process, we apologize for any confusion; we'll work on improving communication to make it more seamless for our guests. Regarding the payment issue, we understand your frustration and are working closely with our payment processing partners to rectify the situation. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.

10/10 - Xuất sắc

Melanie

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was very clean and was pet friendly for our big dog with no extra fees. The only downside is that it is next to an interstate so you have to hear that all night long, we just turned some white noise on and shut it out.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Management trả lời vào 29/02/2024
Hi Melanie! We're delighted to hear that you found our room to be clean and that our pet-friendly policy worked well for your big dog! We apologize for any inconvenience caused by the noise from the nearby interstate. It's great to hear that you were able to mitigate it with some white noise. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you and your furry friend back again soon!

8/10 - Tốt

Edwin

Lưu trú 1 đêm vào Tháng 1, 2024
Guest Relations Management trả lời vào 10/01/2024
Hi Edwin! Thank you for taking the time to share your feedback, and we appreciate your 4 out of 5 rating. We're pleased to hear that overall, you had a positive experience during your stay. We are committed to continuously improving our services, and your insights are valuable to us. If there are specific areas where you think we could enhance your experience further, please feel free to provide additional details. We hope to have the pleasure of hosting you again in the future and delivering an even more enjoyable stay.

10/10 - Xuất sắc

Drew

Lưu trú 2 đêm vào Tháng 12, 2023
Guest Relations Management trả lời vào 10/01/2024
Hi Drew! Thank you for choosing Red Roof Inn Monteagle - I-24 and for sharing your excellent 5 out of 5 rating with us! We are thrilled to hear that you had a fantastic and perfect experience during your stay. Your satisfaction is our utmost priority, and your positive feedback reaffirms the hard work we put into making each guest's experience memorable. We appreciate your positive rating and look forward to welcoming you back for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

10/10 - Xuất sắc

Amanda

Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations Specialist trả lời vào 25/12/2023
Hi Amanda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 - Kém

Timothy

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sleep and leave
The price was good it had stained or mold in between tub and tile. The paint and flooring looked a little beat up. Had 4 big pillows unable to sleep with them, staff was friendly, and the price was good for sleeping for eight hours and leaving.
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations Management trả lời vào 19/12/2023
Hi Timothy! Thank you for choosing to stay at our hotel and for providing your feedback. We appreciate your comments, both positive and constructive, as they help us identify areas for improvement. We're glad to hear that our friendly staff and affordable pricing made your short stay satisfactory. However, we apologize for any inconvenience caused by the condition of the bathroom and the issues with the pillows. Please be assured that we take your feedback seriously, and we will address these concerns to enhance the overall guest experience. We value your business and hope you'll consider giving us another opportunity to serve you in the future. If you have any additional comments or suggestions, please feel free to share them with us.

6/10 - Được

Dianne

Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations Specialist trả lời vào 16/12/2023
Hi Dianne,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 - Kém

Travis

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations Management trả lời vào 07/12/2023
Hi Travis! Thank you for taking the time to share your rating of 4 out of 10 for your recent stay with us. We're genuinely sorry to hear that your experience didn't meet your expectations. We'd appreciate the opportunity to learn more about the specific issues you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement. If you could provide more details or suggestions, we would be grateful. Our commitment is to ensure every guest has a positive experience, and we hope to have the chance to make things right during your next visit.

10/10 - Xuất sắc

Joseph

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms, no bugs, affordable, quick service.
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 28/11/2023
Hi Joseph! Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are delighted to hear that you had a pleasant experience during your visit. Ensuring clean and bug-free rooms, providing affordable accommodations, and delivering prompt service are our top priorities, and we're thrilled to know that we met your expectations in these areas. Your feedback is invaluable to us, and we appreciate you highlighting the aspects of your stay that contributed to a positive experience. We look forward to welcoming you back on your next visit and thank you once again for your kind words.

10/10 - Xuất sắc

Darla

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy check in.. very polite staff.. as well as how clean my room is... Better than my expectations honestly.. most definitely recommend staying here very pleased!!
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 18/11/2023
Hi Darla! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our check-in process easy and that our staff was very polite. It's especially gratifying to learn that your room exceeded your expectations in terms of cleanliness. Your recommendation means a lot to us, and we're delighted that you were pleased with your stay. We look forward to the opportunity to welcome you back for another excellent stay in the future.

6/10 - Được

Mary

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was not dirty but beds uncomfortable, no one at counter when checking out
Lưu trú 1 đêm vào Tháng 9, 2023
Guest Relations Management trả lời vào 16/11/2023
Hi Mary! Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your honest review, and we regret to learn that your experience did not meet your expectations. We apologize for any discomfort you experienced with the beds. Guest comfort is a top priority for us, and we take your comments seriously. We'll certainly look into this matter to ensure improvements are made. We also apologize for the inconvenience of not having someone at the counter when you were checking out. This falls short of our usual standards, and we'll address this issue promptly to ensure a smoother experience for our guests in the future. Your input is invaluable to us and thank you for your understanding. We hope to have the opportunity to better serve you during a future stay.

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 07/12/2023
Hi John! Thank you for taking the time to rate your recent stay with us, giving us a 3 out of 5. We appreciate your feedback and are curious to learn more about your experience. If there are specific aspects of your stay that stood out, or if there are areas where we could improve, we would be grateful for more details. Your insights are valuable in our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay.

6/10 - Được

Susanne

Đi cùng thú cưng, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
I think it would of been good if we were on the other side of the freeway
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 10/11/2023
Hi Susanne! Thank you for sharing your feedback with us. We appreciate your honesty, and we regret that your experience was impacted by the location of your room in relation to the freeway. We understand that preferences for room locations can vary, and we apologize if the side you were assigned did not meet your expectations. Your feedback is important, and we will take it into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 - Tồi

Julia

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bugs, sticky remote, hair, dirty towels, stained linens, door didnt close.
Lưu trú 3 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 08/11/2023
Hi Julia! Thank you for sharing your feedback regarding your recent stay. We are deeply sorry to hear about the issues you encountered during your time with us. We are taking immediate action to address the concerns you raised to ensure that such incidents do not happen again. We have also communicated your feedback to our housekeeping team to implement more rigorous cleaning procedures. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of providing you with the quality stay you expected. We hope to have the opportunity to welcome you back in the future and provide you with the excellent experience you deserve.

8/10 - Tốt

Mark

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Guest Relations Management trả lời vào 06/11/2023
Hi Mark! Thank you for completing the survey regarding your recent stay at our property. We hope that you were satisfied with our hospitality, and we look forward to seeing you again soon.

10/10 - Xuất sắc

Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Relations Management trả lời vào 30/10/2023
Hi Charles! Thank you for leaving your 10 out of 10 rating of our hotel! We are so glad that your stay was enjoyable and we look forward to seeing you again!

8/10 - Tốt

George

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good price point, room side had a lot of highway noise
Lưu trú 4 đêm vào Tháng 10, 2023
Manager trả lời vào 26/10/2023
Hello George,We apologize for any inconvenience caused by the highway noise. We strive to ensure our guests have a comfortable stay and will take your feedback into consideration for future improvements.

10/10 - Xuất sắc

Camille

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Exactly what we needed
After a marathon drive through several traffic back-ups and stops in Atlanta and Chattanooga, our room was a welcome respite. Everything in the area we needed was either booked or way overpriced. Our room was comfortable, clean, and provided everything we needed for a quick overnight trip. The property is older, but the rooms are fairly updated - modern bed frames, new floors.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Camille, Thank you for choosing our hotel for your overnight trip. We're delighted to hear that you found our room comfortable, clean, and well-equipped for your needs. Your satisfaction is important to us and we appreciate your positive feedback.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Recommended
A few things were not right in our room but it wasn’t bad enough to rate horribly or move to new room. I advised the guy the next morning and he said he would take care of concerns. I told him we would be back in future.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 21/10/2023
Dear Guest, Thank you for bringing your concerns to our attention. We appreciate your feedback and will ensure that your issues are addressed for your future stay. We look forward to welcoming you back.

10/10 - Xuất sắc

Gene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice
Quiet stay
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 19/10/2023
Hello Gene,Thank you for your feedback! We're glad to hear that you enjoyed a peaceful stay with us. We hope to welcome you back soon!

8/10 - Tốt

Maria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 17/10/2023
Hello Maria,Thank you for your positive feedback! We strive to provide exceptional service.

8/10 - Tốt

Amy

Thích: Nhân viên & dịch vụ
Okay for the price
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 17/10/2023
Hello Amy,Thank you for staying with us! We're happy to hear that you found our hotel to be a good value.

8/10 - Tốt

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beep
Something in the room was beeping all night. Too tired to complain.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 14/10/2023
Hello Lisa,We apologize for any inconvenience caused by the beeping sound in your room. Please let us know during your stay so we can address the issue promptly.

8/10 - Tốt

Colin

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very clean location and a terrific value. The staff were all very friendly and helpful.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 09/10/2023
Hello Colin,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your comments about our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 - Xuất sắc

Keishla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 10/10/2023
Hello Keishla,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - Xuất sắc

Tracy

Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 03/10/2023
Hello Tracy,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - Xuất sắc

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quite
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hi Rebecca,Thank you for sharing this review, and we welcome you to visit us again anytime!