2/10 - Tồi
Joseph
Đi theo nhóm
03/08/2025
I am writing to express my strong dissatisfaction with my recent stay at your resort, which began on June 28,2025. My friends and I selected your property based on online materials that promoted an upscale, vibrant, adults-only experience — but the reality was far from what was promised. The misleading information, poor accommodations, and unacceptable conditions we encountered.
We were advised that check-in would be at 3 PM. Upon arriving at 12 PM, we were offered an upgrade to a luxury ocean-view room. We accepted, only to be told the room wouldn’t be ready until approximately 4:30 PM. The room, (costing an additional $280) while technically facing the ocean, was located at the furthest point of the resort and also overlooked a row of poverty-stricken houses with dogs barking loudly at all hours. Fires nearby caused thick smoke to blow directly into our room throughout our stay, making it difficult to enjoy the space.
Adding to the inconvenience, we were placed on the fourth floor and the elevator was out of order. This was especially frustrating during check-out, having to navigate stairs with luggage.
Despite paying for the “luxury” side of the resort, every restaurant was located on the family side, requiring long walks back and forth. The luxury side had no added value — no exclusive restaurants, no nightlife, and certainly no peace, as we constantly had to enter crowded areas filled with families and children. They also have cockroaches .review cut short.
Joseph
Lưu trú 4 đêm vào Tháng 7, 2025