2/10 - Tồi
Sarem
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
03/01/2026
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
had reserved a room for four weeks in advance (so you had plenty of time to inform me if there were any issues). Upon checking in, I was told by the staff that the room was located on the 4th floor and that the elevator had been out of service for some time due to a mechanical issue. I asked if they could move us, but was told there was no other room available. One of the travelers had undergone a full knee replacement on both knees, and we had a lot of luggage. I asked for help, and an employee showed up to help carry two pieces upstairs, then disappeared.
The next morning, I called the office and asked to be moved because I didn’t want the person with knee replacements to have to walk up and down to the fourth floor. After a long conversation and being told the best they could do was refund the remaining nights, they finally agreed to move us to the other side of the building, where the elevator was working. I asked for help with moving the luggage, and they said they would send someone to assist me. After waiting forty minutes, no one showed up, so we carried everything over.
Other than this, there were puddles of water in the hallways that could have easily caused slips and falls, the trash bins in common areas were overflowing, and there were only two sets of towels in a room reserved for four people.
I stayed at Hotel Pacific several years ago and had a pleasant experience, which is why I came back. Unfortunately, this is not the same hotel as before.
Sarem
Lưu trú 2 đêm vào Tháng 12, 2025
