2/10 - Tồi
Alina
Đi cùng gia đình
04/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
MOLD and AGGRESSIVE STAFF. 🚩
From the start, there were red flags. On the day of check-in, a staff member named Abdul repeatedly called me asking when we would arrive, even though I clearly stated we were on a road trip and expected to check in between 8–9 p.m. He called again around 5 p.m., and I gave him the same ETA. Then, at 8:30 p.m., he called again and said we needed to provide payment over the phone or we wouldn’t be allowed to check in. When I asked if someone would be at the front desk, he said no, because he had to leave. I asked him what time he left, and he said 8 p.m.—then followed that with, “I had to leave at 8 and I’m staying here because of you.”
It only got worse from there. Nathaniel became confrontational and racist, going so far as to block my husband from leaving the building, harass him repeatedly, and call him “pathetic.” He even told my husband to “clean it up like a real man” after our 7-month-old baby spit up. The way he treated us was not only unprofessional — it was hostile and discriminatory.
To top it off, our room had black mold in the shower — not minor mildew, but visible, dangerous mold — which is unacceptable under any circumstances, let alone when you have an infant in the room. Yet, somehow, this place has a plaque stating it passed health code inspections. Either that’s false, or something has gone seriously wrong since. Nathanial also dismissed this even though the facility is inhabitable!
Alina
Lưu trú 3 đêm vào Tháng 7, 2025
