4/10 - Kém
Jason
Đi cùng gia đình và trẻ nhỏ
05/08/2025
Không thích: Nhân viên & dịch vụ
I do not leave reviews but this time I felt I needed to. The visit started off well with a very early check-in but it was mostly downhill from there. The room was smell and had a faint wet dog smell which did eventually go away by the third day. The bathroom was a bit of a disaster. The shower is backwards so you have to physically get into the shower to turn on the water and you cannot reposition the shower head so you get wet. Not a problem if it’s for yourself but when you’re trying to turn it on for your kids that’s a problem. Next the drain plug doesn’t come out. You have to flip it and sometimes it would flip closed so by end of your shower there is water half way up to your knee. Next, housekeeping only left two towels each day despite having 4 people in the room including kids. We had to request two additional towels each day and on one occasion we had to give back the dirty towels and on the second attempt they tried to give us only 1 additional towels and said they always leave 4 towels in a double room to which we explained that wasn’t the case. We get like they may have thought we were trying to steal towels. Twice on the visit the toilet became clogged. On the first time I called the front desk and before I could speak I was out on hold. It cycles through 3 times before I hung up and tracked down someone from housekeeping. Within 5 minutes a maintenance person came up to fix it. The toilet paper rolls are missing end caps so they fly off. I’m out of characters
Jason
Lưu trú 3 đêm vào Tháng 8, 2025