"Great location and beautiful hotel-my family and I stay here each time we visit Cuernavaca typically 2-3 times per year renting multiple rooms - overall it is a decent hotel and perfect location for us but here are some cons or more feedback about my experience: most front desk workers not too friendly, you only get 2 small bottles of water your first night stay nothing more if you are staying additional nights (This should be complimentary each night stay) Digital key system for rooms can be tricky-key system needs updating. Executive side rooms are more expensive but worth it and the groundskeeping is beautiful however the very nice pool on the executive side gets very crowded from the entire hotel - would be nice if the executive pool could be limited to executive room guests. I would recommend this hotel."
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