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Nhận xét về Best Western Burlington Inn

3 out of 5
Best Western Burlington Inn
2020 Route 541, Mount Holly, NJ

Nhận xét

6,6
Đánh giá 10 - Xuất sắc. 243/1004 nhận xét" "
Đánh giá 8 - Tốt. 279/1004 nhận xét" "
Đánh giá 6 - Được. 180/1004 nhận xét" "
Đánh giá 4 - Kém. 122/1004 nhận xét" "
Đánh giá 2 - Tồi. 180/1004 nhận xét" "

6,8/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Courtney

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed was a like a lumpy mat.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 23/05/2024
Hi Courtney,We're genuinely sorry to hear about your discomfort with the bed during your stay. Our team consistently strives to provide a comfortable and relaxing experience for all our guests. We'll certainly take your feedback into consideration as we continuously work on improving our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 - Tốt

Zakiyyah

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoy the location
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 15/05/2024
Hi Zakiyyah,We're thrilled to hear that you enjoyed our hotel's prime location! We've worked diligently to offer a convenient and accessible spot for our guests to explore and enjoy the surrounding attractions. Our team takes great pride in providing a desirable setting that enhances your overall experience. We appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future.

2/10 - Tồi

Kenneth, Fayetteville

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was on the bed and a rat shot from in the bathroom under the bed. I never had that happen in a hotel before.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 10/05/2024
Hello Kenneth,We are sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously strive to improve our services. Rest assured that we have passed along your comments to the appropriate team for further review and action as needed.

6/10 - Được

Hamed

Khách đi công tác
Not very clean.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 07/05/2024
Hi Hamed,We're genuinely sorry to hear about your experience and appreciate your feedback. Maintaining cleanliness is a top priority, and we take all comments seriously. Our housekeeping team undergoes rigorous training, and we'll be addressing this matter promptly to ensure our standards are consistently met. Your insights help us improve, and we hope for the opportunity to provide you with a more satisfactory stay in the future.

8/10 - Tốt

Andrea

Đi cùng gia đình, Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property and rooms are very dated.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 30/04/2024
Hi Andrea,We appreciate your feedback and understand your concerns regarding the dated appearance of our property and rooms. While we strive to maintain a modern atmosphere, our focus remains on providing a comfortable and clean environment for our guests. Renovation plans are continuously evaluated, although they are subject to various considerations. However, we assure you that we consistently work to ensure a pleasant stay for all our guests within the existing ambiance of our establishment.

6/10 - Được

Janet

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 01/05/2024
Hi Janet,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

6/10 - Được

Noemy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 01/05/2024
Hi Noemy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 - Tồi

Bryan

The room very dirty !!!! I am very disappointed. We had to go to Walmart to buy sheets cleaning supplies to clean. the room nasty the tubveey dirty. if you want pictures I have them Contact me.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 02/05/2024
Hi Bryan,We regret to hear about your disappointing experience at our hotel. Cleanliness is a top priority for us, and we apologize if your room did not meet our usual standards. We appreciate your feedback and take it seriously to ensure improvements are made where necessary. Please know that we strive to provide a comfortable and pleasant stay for all our guests, and we will address this matter promptly.

8/10 - Tốt

Melissa

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
The room seemed unkempt. There were still fake rose petals and some chocolate under the bed from previous renters i think - eww. Also my room was by the stairwell door which was slammed repeatedly. And the bed was not secure and so loud every time i turned over, i hardly slept. I wont be back
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 28/04/2024
Hi Melissa,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness, and we're sorry to hear about the oversight with the remnants from previous guests. Regarding the noise from the stairwell door, we'll look into ways to minimize disruptions for our guests in rooms near high-traffic areas. Additionally, we'll address the issue with the bed to ensure a more comfortable stay for future guests. Thank you for bringing these concerns to our attention.

8/10 - Tốt

Nelson Edgardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was near where I wanted to be. walking distance to apple bees and cracker barrel.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 24/04/2024
Hi Nelson,We're glad to hear you found our hotel's location convenient for your needs, with nearby dining options such as Applebee's and Cracker Barrel within walking distance. Our strategic placement aims to offer guests easy access to various amenities and attractions. We appreciate your recognition of this aspect of our service and hope to welcome you back for another enjoyable stay in the future.

2/10 - Tồi

Francisco

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Never again!
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 24/04/2024
Hi Francisco,We regret to hear about your experience, and after a thorough investigation with our Front Desk team, it appears there was an incident regarding damaged furniture in your room, for which incidental charges were applied as per our policy. We take pride in our commitment to maintaining our accommodations to the highest standards, and we trust our guests to treat our property with care. It's unfortunate that this situation occurred, and we empathize with any frustration you may feel. We appreciate your feedback and assure you that we continuously strive to uphold the quality of our services.

6/10 - Được

Kimberly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was nice and it was clean but the bed was terrible! I swear it was just a box spring and not even a mattress. Both of us were moving around all night and were hurting in the morning. He can’t move his neck and my back is killer. They definitely need to get some new beds
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 21/04/2024
Hi Kimberly,We sincerely appreciate your acknowledgment of our attentive staff and the cleanliness of our hotel. However, we are deeply sorry to hear about your discomfort with the bed. Rest assured, we take all feedback seriously, and we will investigate the matter further to ensure the comfort of our guests. Your comments will be shared with our management team for consideration and improvement. We appreciate your patience and understanding.

8/10 - Tốt

Ainet

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Beautiful hotel just need some updates specially in the shower area, re caulk to give it a better appearance look. But overall for the price is great.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 20/04/2024
Hi Ainet,We appreciate your feedback and are glad you found our hotel beautiful. Regarding the shower area, we constantly strive to maintain high standards of cleanliness and aesthetics. Rest assured, we will address the caulking to enhance the appearance. Your satisfaction is paramount, and we hope you'll consider staying with us again in the future.

6/10 - Được

SHEILA

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 21/04/2024
Hi Sheila,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 - Tồi

Kei

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rude staff, un clean terrible smell, broken anmenties
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 23/04/2024
Hi Kei,We're genuinely disheartened to hear about your experience at our hotel. Providing exceptional service and maintaining cleanliness are our top priorities, and we sincerely apologize for any shortcomings you encountered. We assure you that we will investigate the issues you've raised with our staff and amenities promptly to ensure that such incidents are not repeated. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.

6/10 - Được

Deanna

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Hotel was average. Could hear dogs barking from other rooms down the hallway.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 20/04/2024
Hi Deanna,We appreciate your feedback regarding your recent stay at our hotel. While we regret any inconvenience caused by noise disturbances, we strive to maintain a peaceful environment for all our guests. We encourage guests to notify us immediately of any disturbances so that we can address them promptly. Rest assured, we continually work to enhance the overall experience for all our guests and will take your comments into consideration for future improvements.

6/10 - Được

Ginette

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Vieillot mais propre Bruyant
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 17/04/2024
Hi Ginette,We appreciate your feedback and are pleased to hear that you found our hotel to be clean. Maintaining a high standard of cleanliness is one of our top priorities. Regarding the noise, we apologize for any inconvenience you experienced. We continuously strive to address noise disturbances to ensure all guests have a comfortable stay. Your comments will be shared with our team as we work towards improving our guests' overall experience.

6/10 - Được

Brian

Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 06/05/2024
Hi Brian,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - Xuất sắc

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay here. I found the room to be clean and quiet. I checked in after 1 am since I was coming from an event but there was no problem with check in at that hour since it was done virtually. I am not sure if most hotels do it this way but it actually makes sense if you think about it. There weren’t a ton of options at breakfast but it was fine overall.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 13/04/2024
Hi Kenneth,We're thrilled to hear you enjoyed your stay with us! Our team takes pride in maintaining a clean and peaceful environment for our guests to relax in. We understand that late arrivals can be challenging, which is why we've streamlined our check-in process to accommodate such situations efficiently. While our breakfast offerings may be modest, we're glad to hear it met your satisfaction. We appreciate your feedback and look forward to welcoming you back on your next visit.

6/10 - Được

Dwayne P

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 13/04/2024
Hi Dwayne,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 - Kém

joseph

Khách đi công tác
Không thích: Sạch sẽ
Humidity in the room
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 13/04/2024
Hello joseph,We regret to hear about the humidity in your room. Your feedback is valuable, and we will address this issue to enhance our guests' experience. Thank you for bringing this to our attention.

4/10 - Kém

David

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 11/04/2024
Hi David,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 - Được

Nicole

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was great but we did not receive any room service when requested and the hotel needed maintenance all around
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 10/04/2024
Hi Nicole,We sincerely appreciate your positive feedback regarding our hotel's great location. However, we regret to hear about your experience with room service and maintenance. We strive to provide prompt and efficient service to all our guests, and we apologize for any inconvenience this may have caused. Your comments will be shared with the relevant departments to ensure that necessary improvements are made.

8/10 - Tốt

Felicia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was nice, hard wood floors but doors sat a little high after renovation so you could hear things from the hallway clearly and the bathtub couldve been redone, it wasn't the best looking. Otherwise overall a good comfortable short stay.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 10/04/2024
Hi Felicia,We're delighted to hear that you found our room nice and comfortable during your recent stay. The newly renovated hardwood floors indeed add a touch of elegance to the ambiance, though, we apologize for any inconvenience caused by the doors sitting slightly high. We appreciate your feedback, which will be shared with our maintenance team for further assessment. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

6/10 - Được

Andrew

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 10/04/2024
Hi Andrew,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 - Kém

Andre

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Heater (cold night) didn't work, nor did the TV remote
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 10/04/2024
Hi Andre,We're genuinely sorry for the inconvenience caused by the temporary outage of the heater during your stay. However, we are glad that our maintenance team promptly resolved the issue by resetting the heater within an hour of being notified. We understand the importance of a comfortable stay and strive to ensure all amenities are in top condition. Your feedback is invaluable to us, and we appreciate your understanding as we continuously work to improve our services.

2/10 - Tồi

GULSHAN

Đi cùng gia đình, Khách đi công tác
Không thích: Tiện nghi, dịch vụ
Poor and dirty room
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 10/04/2024
Hi Gulshan,We appreciate you sharing your experience with us. Our team takes great pride in maintaining the highest standards of cleanliness, and it's disheartening to learn that we fell short of your expectations. However, upon thorough inspection by our housekeeping team, your room was found to meet our cleanliness standards. We understand that perceptions can vary, and we strive to ensure each guest enjoys a pristine environment. Nonetheless, your feedback is invaluable in helping us improve, and we hope for the opportunity to regain your trust during any future stays.

6/10 - Được

LaTonya

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was regular clean cool but the staff took forever to come to the front desk & to check me in plus they didn’t even have the room clean and available I had to wait for it.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 02/04/2024
Hi LaTonya,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we strive to provide prompt and efficient service, we understand that there may have been delays at the front desk. Our team works diligently to ensure all rooms are cleaned to our high standards before check-in, and we regret that your room was not immediately available upon arrival. Your comments will be shared with our staff to address any areas of improvement. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 - Xuất sắc

EMEKA

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best experience for the price range. Tidy and clean
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 01/04/2024
Hi Emeka,We're thrilled to hear that you had such a positive experience during your stay with us! Maintaining a clean and tidy environment is a top priority for our team, and we're delighted that it contributed to your overall enjoyment. Providing exceptional value for our guests is something we take great pride in, and it's rewarding to know that you found our accommodations to be worth the price. Your feedback is invaluable to us, and we look forward to welcoming you back for another outstanding stay in the future.

10/10 - Xuất sắc

fernando

Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 15/04/2024
Hi Fernando,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - Xuất sắc

Muhammad

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Value for money
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 26/03/2024
Hi Muhammad,We appreciate your feedback and are glad to hear you found our hotel to be a good value for money. Our team works diligently to ensure our rates remain competitive while still offering quality accommodations and services. We strive to provide an exceptional experience for all our guests, and it's rewarding to know that our efforts have been recognized. Rest assured, we will continue to uphold our standards and aim to exceed expectations in the future.

10/10 - Xuất sắc

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property will stay again
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 26/03/2024
Hi Gary,We're thrilled to hear that you enjoyed your stay with us and are considering returning! At our hotel, we strive to provide exceptional experiences for all our guests, and it's wonderful to know that you found our property great. Your satisfaction is our top priority, and we're delighted that you had a positive impression of your time here. We look forward to welcoming you back for another fantastic stay whenever your travels bring you our way!

2/10 - Tồi

Kelsey

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checked in on a Thursday for a 3-night stay and discovered the toilet didn’t flush properly and that there was limited to no hot water coming from the shower. The room’s AC unit also continuously powered off. It was 9 at night with a 3-night stay ahead, so I opted to check out and find better arrangements. Later on after requesting a refund, the hotel denied the refund to Expedia, claiming I was using the reservation. I’ve been at La Quinta since Thursday at nearly 10 PM. This is absolutely unacceptable and downright theft. Do not stay at this location.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 26/03/2024
Hi Kelsey,We apologize for the inconvenience you experienced during your recent stay at our hotel. However, we would like to clarify that our team is committed to providing a comfortable and enjoyable experience for all our guests. While we understand your frustration with the issues you encountered, such as the malfunctioning toilet, limited hot water, and AC unit, we assure you that we take maintenance concerns seriously and strive to address them promptly. Regarding your refund request, know that we comply with our refund policy. We regret any miscommunication that may have occurred and encourage guests to reach out directly to our management team for further assistance.

8/10 - Tốt

Tapan

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing place
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 24/03/2024
Hi Tapan,We're thrilled to hear that you found our hotel amazing! Our team works tirelessly to ensure every guest experiences the highest level of comfort and satisfaction during their stay. We take great pride in maintaining impeccable standards across all aspects of our establishment, from cleanliness to service quality. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience in the future.

6/10 - Được

William

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 26/03/2024
Hi William,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - Xuất sắc

Mekhi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 24/03/2024
Hi Mekhi,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 - Tồi

Rosalia

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the stay, the mattress is very hard
Guest Relations Specialist trả lời vào 23/03/2024
Hi Rosalia,We regret to hear that you did not fully enjoy your stay with us. Our team strives to provide exceptional comfort for all our guests, and we apologize if the mattress did not meet your expectations. We value your feedback and will certainly take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 - Tốt

Diane

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good for the price.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 23/03/2024
Hi Diane,We're delighted to hear that you found our hotel to be of good value for the price. Providing excellent value for our guests is always a top priority for us. We aim to ensure that each guest's experience exceeds their expectations, and we're thrilled to hear that we've met this goal during your stay. Your satisfaction is paramount to us, and we look forward to welcoming you back on your next visit.

2/10 - Tồi

Kris

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Booked this for a quick sleep on a road trip. Opened the door to check in and was greeted by a haze of weed smoke. I have nothing against smoking weed, but a lobby completely filled with smoke is disgusting. The room was run down and noisy. I wouldn’t even give it one star. We will never stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 16/03/2024
Hi Kris,We sincerely apologize for the discomfort you experienced during your recent stay with us. Ensuring a pleasant and comfortable environment for all our guests is a top priority, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we take all feedback seriously and will address the concerns raised to enhance the overall experience for future guests. We value your patronage and hope to have the opportunity to welcome you back in the future.

6/10 - Được

Aslynn

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is very clean and quiet. Had a kiosk available for check in while the person at the front desk took care of someone else. It sped up the check in process.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 16/03/2024
Hi Aslynn,We're delighted to hear that you found our hotel to be clean and quiet, providing you with a serene environment during your stay. Our commitment to cleanliness and tranquility is paramount to ensuring a comfortable experience for all our guests. We're glad that our kiosk check-in option expedited your check-in process, demonstrating our dedication to efficiency and convenience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your future travels.

10/10 - Xuất sắc

Lecander

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
CUSTOMER SERVICE
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 14/03/2024
Hi Lecander,We're delighted to hear that you enjoyed our customer service during your stay. At our hotel, providing exceptional service is a top priority, and we're thrilled that it left a positive impression on you. Our team works diligently to ensure every guest feels valued and well taken care of throughout their time with us. Your kind words serve as motivation for us to continue delivering outstanding hospitality experiences to all our guests.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I appreciate the friendliness and helpfulness of the staff. The only downside are there are sometimes suspicious people who can operate anywhere. My vehicle was stolen by some people who are most likely from another area.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 13/03/2024
Hi James,We deeply value your acknowledgment of our staff's friendliness and helpfulness; ensuring a welcoming environment is our top priority. Regarding the unfortunate incident with your vehicle, please accept our sincere apologies for any inconvenience caused. While we maintain rigorous security measures, we regret any challenges you faced and assure you that we continuously strive to enhance safety protocols. Your feedback is invaluable in maintaining the quality experience we aim to provide for all our guests.

2/10 - Tồi

dione

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Toilet broken upon arriving to hotel. Staff "fixed" it only for ut to break again the next day. No iron in room so had to walk the mile to the front desk and speak to a kiosk to request one (no phones in rooms). Roach was chilling in the shower when I went to clean up. Strong smell of Marijuana in the hallway and shady looking characters hanging out by side entrance door near our room. Front desk clerk added charges to credit card without getting our consent beforehand. Just a horrible experience all around. Worse $300 I've ever spent.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 12/03/2024
Hi Dione,We deeply regret to hear about your experience at our hotel. Our utmost priority is ensuring the comfort and satisfaction of our guests, and we apologize for any inconvenience caused by the maintenance issues you encountered. Rest assured, we take such matters seriously and have taken immediate action to address them. Please know that your feedback has been shared with our management team for further investigation and improvement. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.

8/10 - Tốt

Kelly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Environment is nice. Just wish they had more options for breakfast.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Kelly,We're glad you enjoyed the hotel's environment! We appreciate your feedback on the breakfast options and will ensure it is shared with our team for future improvements. Please feel free to reach out to our management team directly with any further comments or suggestions.

10/10 - Xuất sắc

Wanda

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
I don’t like that I saw a mouse in the hall way. I don’t like the laundry charges you 2.25 per wash and dry, but it don’t clean or dry the clothes unless you do two or more rounds. (Waste of money)
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 05/03/2024
Hi Wanda,We apologize for any inconvenience caused by the mouse sighting in the hallway. Our team takes cleanliness seriously, and we have already taken measures to address this issue promptly. Regarding the laundry charges, we strive to provide transparent pricing for our services. We'll review your feedback to ensure our laundry facilities meet the expectations of our guests.

4/10 - Kém

Karen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
From around 6 -11 pm the one end of the 1st floor reeked of weed. There was no chair for the desk so I had to drag the lounge chair over. The inside of the tb started peeling after the shower was used the 2nd time. Woke up 2nd day to a huge puddle of water from the in room hvac unit. The side door of building didn’t lock so anybody can sneak into the hotel.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 04/03/2024
Hi Karen,We sincerely apologize for the inconvenience you experienced during your stay. The comfort and satisfaction of our guests are of utmost importance to us, and we regret that you encountered issues with odor, furniture, and maintenance. Rest assured, we take all feedback seriously and will address these concerns with our team to ensure such incidents are promptly resolved. Your insights are invaluable to us as we continually strive to enhance the quality of our accommodations and services.

8/10 - Tốt

Priscilla, Palmyra

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I had king room with jetted tub. First it’s non smoking supposedly in all rooms but wow. Upon entering hallways signs say non smoking and all you can smell in the halls of them rooms was all smoke smell. It shelled so bad walking the halls and on top of that smell like wet dirty dogs. The jetted tub worked fine but was all messed up with cracks, handles were broke off and tub had like spackling patches. Towels were dingy looking like they need to purchase new towels. Bed had very thin sheets which I didn’t even use to cover my self. It just seemed very outdated and doesn’t compare to the photos online. My reason only was to be in jetted tub for my back and hip pain issues that’s all I really wanted.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 04/03/2024
Hi Priscilla,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay is our priority, and we take cleanliness and maintenance seriously. Our hotel strictly enforces non-smoking policies, and we apologize for any inconvenience caused by the odor in the hallways. We'll address the issues you've mentioned with our team to ensure that we maintain our standards. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future.

6/10 - Được

D.

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel smelled like Marijuana. The firat room i was given was very dirty, so they put us on the 2nd floor which was a little better! There was hair on the floors. The pool was closed and overflow of beds in that area! Over because it was close to applebees and other stores was the reason i gave it a 3 star. Otherwise its really a1-2 star motel
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 27/02/2024
Hi D,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that your initial room did not meet our usual standards. We appreciate your understanding as we swiftly addressed the issue by relocating you to a more satisfactory room. Regarding the pool closure, we apologize for any disappointment this may have caused; unfortunately, maintenance sometimes necessitates temporary closures for the safety and enjoyment of our guests. We thank you for highlighting the convenience of our location, and we hope to have the opportunity to better meet your expectations in the future.

2/10 - Tồi

Maryannette

Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 20/03/2024
Hi Maryannette,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 - Được

Jeffrey

Khách đi công tác
Thích: Nhân viên & dịch vụ
Fair-Average. Carpet needed better cleaning and tub drain was clogged.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Jeffrey,We appreciate your feedback and will address your concerns with our housekeeping team for future improvements. We value your experience and hope to welcome you back for a better stay.