2/10 - Tồi
James
Khách đi công tác
05/06/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When checking in for 4 rooms for 3 nights I let the representative know that there was a possibility they I would not need the 3rd night. She told me to contact Expedia and let the front desk know if there were any problems which I did right away. Expedia told me they would have to get a manger to approve and would call me back, but never did. I called again the following day and was told that manager did.not approve the cancellation of the 3rd night. Went to front desk and was told that my employee, who had to bring his dog on the trip was being evicted due to excessive barking. He said they only allow dogs up to 10 lbs even though their website says dogs up to 70lbs are permitted. I still understood their position as they got complaints about the dog barking. I told the manager I accepted their decision with the dog and was willing to pay for all 3 nights for that room but requested a refund for the 3 other rooms for the 3rd night that we did not need. I was told “absolutely not” by the extremely rude general manager stating that I caused him lost revenue because of the dog. I explained that one thing had nothing to do with the other and that I notified them of this being a possibility upon my check in and followed their instructions by contacting Expedia first and gave 48hrs notice. My business does a lot of work in this area , but I’d sleep in my trucks before EVER staying at this hotel again.
James
Lưu trú 3 đêm vào Tháng 5, 2024