Khu sảnh

Nhận xét về Sleep Inn Mt. Pleasant - Charleston

2.5 out of 5
Sleep Inn Mt. Pleasant - Charleston
299 Wingo Way, Mount Pleasant, SC

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 317/1004 nhận xét" "
Đánh giá 8 - Tốt. 326/1004 nhận xét" "
Đánh giá 6 - Được. 172/1004 nhận xét" "
Đánh giá 4 - Kém. 104/1004 nhận xét" "
Đánh giá 2 - Tồi. 85/1004 nhận xét" "

7,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jazmin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For the price, this hotel is well worth it and the employees are super friendly.
Lưu trú 7 đêm vào Tháng 5, 2024
CK trả lời vào 25/05/2024
Thanks Jazmin for the feedback regarding your stay. We are so pleased to know you found our hotel to be a good value for the price paid. We are also happy you found the employees to be so friendly. We work hard each day to provide outstanding guest service and it is so nice to see it shows. We greatly appreciate your business.

4/10 - Kém

jd

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Mattress and pillows was the most uncomfortable. Small area and no view was reflected on cheaper price, but most disappointed on mattress and pillow comfort.
Lưu trú 2 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear JD,We are disappointed that our rooms, furniture, or facilities did not work well for you. We shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

4/10 - Kém

Ellen

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was rundown. Supposedly housekeeping was scheduled for every third day, but we didn’t see them until we were checking out on 4th day. Bath was dirty. Baths are inherently humid and so is SC, so more frequent cleaning could have prevented shower from getting moldy. Bkfst was very so-so. They had instant oatmeal, but no was to cook it (hot water microwave). Room’s microwave tried to burn paper cups available for hot beverages.
Lưu trú 4 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Ellen,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of service. Your feedback will be shared with our team to make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Management Team

4/10 - Kém

Andrew

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Bugs in the room and no hot water this morning. I have pictures of the bug that I found on the bed. Also there was no hot water this morning for at least an hour.
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Andrew,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness and comfort. Your feedback is important to us, and we take reports of pests very seriously. However, taking a cue from your review, we will investigate our rooms for bugs and get the rooms pest-controlled again. We'd like to let you know that what you experienced was a rare instance. We'd like to ask for another chance to host you better.Sincerely,Management Team

10/10 - Xuất sắc

Alexander

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Alexander,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regarding,Management Team

4/10 - Kém

Troy

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The interior smells very musty and at times I could smell the cigarette smoke I stayed for one Tuesday night and my flight was delayed on Wednesday. I Requested in later check out by one or two hours minimum to which they original reply was that I would have to pay for an An extra nights stay. I again requested just one hour more, which they said no the Room was already slated for another occupant. If that were the case, why then did they originally indicate that they could extend it to me for another pay. On top of this, The staff is rude in general
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 17/05/2024
Dear Troy,We are sorry that you had a substandard experience at our hotel. We realize that our property was not close to your expectations. We also apologize if you found any of our staff to be unfriendly. We shall take all measures to rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 - Kém

Lorraine

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The toilet paper holder was broken off the wall we did mention to the front desk staff but it remained that way during our two night stay.
Lưu trú 2 đêm vào Tháng 5, 2024
M trả lời vào 17/05/2024
Dear Lorraine,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding maintenance are unacceptable and do not reflect the standards we strive to uphold. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of service. We shall investigate this and ensure that our property is adequately upgraded. We request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

8/10 - Tốt

Skylar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good, but property did not allow my service dog to accompany me in the breakfast area. Was rudely told by an employee that pets are not allowed in the breakfast area. Explained that the pet was a service animal and she pointed to a sign by the room that referred to pets. We ate breakfast elsewhere.
Lưu trú 2 đêm vào Tháng 5, 2024
M trả lời vào 17/05/2024
Dear Skylar,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We apologize if you found any of our staff to be unfriendly. Our associates are well-trained to meet and attend to our guests. We appreciate knowing the areas where we can improve. Best regards,Management Team

6/10 - Được

Alexander

Carpets should be cleaned once in a while to help reduce the bad smells lingering in the rooms
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 10/05/2024
Dear Alexander,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness. Our housekeeping team strives to maintain clean surroundings, and we will address this issue promptly to ensure it does not reoccur. Your comments are valuable to us as we continuously work to improve our services. We earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - Tốt

Catelyn

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was clean and was very nice! Just the bathroom toilet paper handler was broke and no vent in the shower area.
Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 10/05/2024
Dear Catelyn,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 - Xuất sắc

Heather

Lưu trú 1 đêm vào Tháng 5, 2024
M trả lời vào 24/05/2024
Dear Heather,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 - Xuất sắc

Thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As I expected from a Sleep Inn - evertying above average. But in the cae of this one in Mt Pleasant, SC the staff was not only professional, but took an interest in me personally. Excellent operation
Lưu trú 1 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Thomas,We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 - Tốt

tamerra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Tamerra,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 - Tốt

Robert J., The Villages

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing negative. Very quiet atmosphere
Lưu trú 2 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Robert,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 - Được

Mary

Đi cùng gia đình
Thích: Sạch sẽ
Older hotel. Could definitely use a refresh.
Lưu trú 3 đêm vào Tháng 4, 2024
M trả lời vào 03/05/2024
Dear Mary,We are disappointed that our rooms, furniture, or facilities did not work well for you. We will look into the concerns you have mentioned and make sure that our property is adequately upgraded in terms of furnishings and maintenance. We would like to ask you to give us another chance to fix our errors and earn your trust!Sincerely,Management Team

2/10 - Tồi

Jessica

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
M trả lời vào 05/04/2024
Dear Jessica,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 - Xuất sắc

Traci

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sleep Inn is a nice quiet area, clean room and wonderful staff. Thank you
Lưu trú 1 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear Traci,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 - Được

H Franklin Thomas

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear H Franklin,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

10/10 - Xuất sắc

TINA

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was awesome. No complaints and just compliments all around. Staff went above and beyond to make our stay easy going and fun. The rooms are in excellent condition and well cleaned. The breakfast was fresh and delicious. The location is perfect for everything you need to do or see. Finally, the price was way lower than other hotels in the area and is worth every dollar.
Lưu trú 3 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear Tina,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 - Tồi

Matthew

Đi cùng thú cưng, Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Pet fee was only accepted in cash. Desk agent was unable to print me a receipt at check in when giving cash payment and was unable to print a receipt at checkout showing cash payment. GM was supposed to email me receipt but unrecieved and staff did not know GMs name or email address. Very walkable from hotel was a perk
Lưu trú 4 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear Matthew,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 - Được

Tanika

Đi cùng gia đình và trẻ nhỏ
Loved the staff but breakfast was a let down.
Lưu trú 1 đêm vào Tháng 3, 2024
M trả lời vào 14/03/2024
Dear Tanika,Thank you for sharing your experience with us. We appreciate you for recognizing our staff's exemplary hospitality. However, we are disappointed to know that we fell short in the area of breakfast offerings for you. Rest assured, we will do the needful and make the necessary corrections as soon as possible. We hope to have the opportunity to welcome you back in the future for an outstanding stay. See you soon!Best regards,Management Team

4/10 - Kém

Robert

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mold in the shower below bottom hinge Toilet door (pocket door) hard to open and noisy Mattress worn out poor small pillows Low water pressure less hot water Very noisy Less than adequate towels and very small towels for an average person Morning desk person sitting on a lobby couch said if I did not need a bill I could leave and finally When checking one on. The support staff had her young children running around unsupervised in the lobby as she waddled around pregnant with at lest her fourth child
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 29/02/2024
Dear Robert,We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,Management Team

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 29/02/2024
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - Tốt

Nancy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is our second time staying here. And again it was a nice place! Lots of parking and very well lite at night!
Lưu trú 2 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Nancy,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice reception at check in.
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear John,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

6/10 - Được

Robert

Đi cùng thú cưng, Đi cùng gia đình
Hotel was clean and quiet. It was difficult to find at night no sign visible from the road. It was a pleasant place and I would recommend this place
Lưu trú 2 đêm vào Tháng 2, 2024
M trả lời vào 15/02/2024
Dear Robert,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 - Được

Nancie

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
The hotels nearby are far superior.
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 21/02/2024
Dear Nancie,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely, The Management Team

10/10 - Xuất sắc

Fernanda

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
😃
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 14/02/2024
Dear Fernanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - Tồi

Brennan

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
M trả lời vào 14/02/2024
Dear Brennan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - Tồi

Virginia

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
I requested a queen bed. And was told there were only rooms with 2 doubles. Very disappointing as we are both over 6’.
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 12/01/2024
Dear Virginia,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One night getaway
Hotel has been updated and room was nice and comfortable. Breakfast is usual hotel waffle, cereal, sausage etc. Staff friendly
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 12/01/2024
Dear Guest,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - Xuất sắc

Tamara

M trả lời vào 14/02/2024
Dear Tamara,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Brandon

Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 11/01/2024
Dear Brandon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Kelly

Thích: Sạch sẽ
M trả lời vào 14/02/2024
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - Được

ashraf

Đi cùng bạn đồng hành
Thích: Sạch sẽ
the location was extremely convenient to go to the historic Charleston downtown and close to Sullivan beach & Isle of Palms. the breakfast was so bad that we went to the close by diner to eat.
Lưu trú 3 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Thanks so much Ashraf for telling us about your stay. We are so pleased you enjoyed our convenient location. We are sorry to see we did not meet your expectations with our complimentary breakfast. We sincerely appreciate your business.

8/10 - Tốt

Russell

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The convience of location
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Thanks Russell for the feedback. We are so happy you enjoyed the convenience of our location. We sincerely appreciate your business.

8/10 - Tốt

Pedro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mattress and bathroom needs to be updated.
Lưu trú 2 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Dear Pedro:Thanks so much for telling us about your stay. We sincerely appreciate your business.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good place to stay
Lưu trú 2 đêm vào Tháng 11, 2023
M trả lời vào 23/11/2023
Dear James,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property especially for the price. Tiniest bathroom ever w a small walk-in shower but it was ok with me… Quiet area in a good location. Will stay again when I’m in area..
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 20/11/2023
Thanks John for the 5 stars! We are so happy you had a great stay. Sorry you felt the bathroom was small. We sincerely appreciate your business.

10/10 - Xuất sắc

Elaina

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 11, 2023
M trả lời vào 23/11/2023
Dear Elaina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Room was nice, bed comfortable, good shower. Breakfast was ok.
Lưu trú 2 đêm vào Tháng 11, 2023
CK trả lời vào 19/11/2023
Thanks Laura for telling us about your stay. We are so pleased you found the room to be nice and the bed comfortable. We sincerely appreciate your business.

8/10 - Tốt

Ernest

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good for a price
Lưu trú 1 đêm vào Tháng 10, 2023
CK trả lời vào 14/11/2023
Thanks Ernest for the feedback. We are pleased to know you found our hotel to be a good value for the price paid. We sincerely appreciate your business.

4/10 - Kém

Ashley

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Beware of Room 225
This is an excellent hotel except for room 225!!! I guess this room is over the hotel’s laundry room and when the washing machines start spinning, room 225 starts shaking like an earthquake! I literally thought I was having a panic attack with how my body was shaking in the bed!!! That killed my experience, but I’ve stayed here many times before but never in room 225!!!
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 14/11/2023
Thanks Ashley for the feedback regarding your stay. We are sorry to see we did not meet your expectations.

6/10 - Được

Paula

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
The rooms were not cleaned well and they did not supply enough wash rags
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 07/11/2023
Dear Paula:Thanks for telling us about your stay. We are sorry to see we missed the mark on housekeeping. We will share your feedback with our housekeeping staff. We sincerely appreciate your business.

6/10 - Được

Michael

Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 28/11/2023
Thanks Michael for the feedback. We sincerely appreciate your business.

10/10 - Xuất sắc

Lynette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location. Walked the Ravenwl bridge in the morning.
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 07/11/2023
Thanks Lynette for the 5 stars. We are so pleased you enjoyed our convenient location. We hope you enjoyed your morning walk! We sincerely appreciate your business.

10/10 - Xuất sắc

Donald

Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 25/11/2023
Thanks so much Donald for the 5 stars. We are so pleased to know you had a great stay. We sincerely appreciate your business.

10/10 - Xuất sắc

Nancy

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and quiet! Nice rooms, plenty of parking dog friendly!!
Lưu trú 1 đêm vào Tháng 11, 2023
CK trả lời vào 07/11/2023
Thanks so much Nancy for the 5 stars. We are so pleased you had a great stay. We sincerely appreciate your business.

8/10 - Tốt

madilaine

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bra läge, bekväma rum men dålig frukost
Hotell med bra läge. Bra med parkeringar precis utanför hotellet. Bekväma rum. Gott kaffe hela dagen i receptionen. Frukost erbjuds men har ett mycket begränsat utbud, knappt ens bröd. Tillbringade två nätter där men ingen städning erbjuds.
Lưu trú 2 đêm vào Tháng 11, 2023
CK trả lời vào 04/11/2023
Thanks Madilaine for telling us about your stay. We are sorry to see we did not meet your expectations with breakfast and housekeeping. We are currently providing stay over service on a request only basis. We are so happy you found the room to be comfortable and the location of the hotel so convenient. We sincerely appreciate your business.

4/10 - Kém

Cindy

Lưu trú 3 đêm vào Tháng 10, 2023
M trả lời vào 02/11/2023
Dear Cindy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team