2/10 - Tồi
Cindy
21/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The mattresses had stains on them. The rooms don’t have conditioner, just a small bottle of shampoo. We asked for more shampoo because there was four of us staying in the room and only one small bottle of shampoo. They asked us if we used the only one that was in the room and we said yes and asked for two more. Unfortunately, we forgot my sons phone charger in the room and when I called down to asked if they put it in lost and found for us they said it wasn’t there. Then I said I know it was in the room because I always take a video or pictures of the room before I leave and then she said let me go up and check. She said she found it in the room and told us we can come pick it up anytime. It’s a two hour drive one way to go pick it up. They don’t send forgotten items to their guests. They have to be picked up. Thankfully we have family that lives in the area and they said they would pick it up and the front desk person said they would give it to them. Very frustrating stay and we won’t be staying there again.
Cindy
Lưu trú 2 đêm vào Tháng 12, 2025
