4/10 - Kém
Janne L
Đi cùng bạn đồng hành
05/01/2026
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked this room in November of 2025 for a stay January 4th 2026.
I felt staff / communication was unwelcoming and defensive. They asked the same questions multiple times over multiple communication channels including as paper
We opted for a late check in as we were road tripping. To me contact attempts were obsessive when the information ended up being sent via email.
Upon arrival the room was extremely cold. We attempted to follow the instructions in welcome package for the fire place. Everything indicated the fireplace was operational. There were not notes or warning on the device besides it not available during the summer months.
Per the instructions we text the inn keeper number. We receive that all fireplaces were inoperable and removed as a feature starting Jan 1.
This was not something ever communicated to me in advance of the stay. The ONLY mention is within the pre check in email sent the day before check in well past the availability to cancel. In the middle of January, during a coastal storm, I booked with the fire place in mind.
The staff was pushy telling me they did tell me and have told everyone for “7-8 weeks” offered a small $15 credit.
We had to call the night manager because they did not disable the fireplace properly so our attempts to use it caused a high pitch chirp sound that was annoying and preventing us from relaxing.
My receipt did not show the credit and the response was dismissive and very “we are right”
Janne L
Lưu trú 1 đêm vào Tháng 1, 2026