8/10 - Tốt
Kristen, Bremerton
Đi cùng thú cưng, Đi cùng bạn đồng hành
01/08/2025
Không thích: Tiện nghi, dịch vụ
We were disappointed with several aspects of our stay at this property. One of our primary concerns was the visible presence of homelessness around the area, which made us feel uneasy. A gate or secure fencing around the property would have provided an added sense of safety.
There were multiple utility trucks parked in the lot overnight, and the vehicle charging station was damaged — the port had been knocked over and was completely unusable. We also chose this hotel specifically for the hot tub due to arthritis concerns, and were frustrated to find the pool area closed with no prior notice. When I expressed my disappointment, the staff simply said “sorry,” with no effort to offer a solution or further explanation.
Customer service overall felt below average. The front desk staff was not particularly helpful or warm, and the room cleanliness left much to be desired. We were in a pet-friendly room, and it strongly smelled of dog. There was noticeable pet hair on the couch, which was off-putting.
On one morning, it appeared that a homeless couple came in from the parking lot to eat the complimentary breakfast and exited through the side door — which added to the overall sense that the property was not being carefully monitored.
Breakfast itself was inconsistent: the second morning was well-stocked and enjoyable, but on the first morning many hot items had run out despite an hour remaining in breakfast service. On a positive note, the coffee in the lobby was hot and fresh.
Kristen
Lưu trú 2 đêm vào Tháng 7, 2025