Dear Mr Abdullah,I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.Please note we were trying to reach you to no avail.We thank you and take good note of your comment regarding the time it took to check-in upon arrival. We do acknowledge that after a long journey, the first priority of most guests is to retreat to their room for some well-deserved relaxation. It appears that on this occasion we have fallen short and indeed need to review our procedure at the Front Desk to ensure that such does not reoccur in the future.Nevertheless, we are glad that our Crew was able to extend a gesture of complimentary late check-out at 6pm in order for you to enjoy our facilities better.It would be great if you could reach out to me direct should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.Meanwhile, let us know if you need anything, anytime.Best regards,Sadieq SulaimanManagement Office

Dear Mr Ivan,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Mr Faisal,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Mr. Mohammad,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Mr Jaleel,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Mr Marco,I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.Kindly note that we have been trying to reach you to no avail.We wish to express our deep regret that you departed the resort with a poor impression although we fully appreciate that your grievances are directed at the consequence of Marassi development, as opposed to the services of the hotel. We do concur with you on the ambitious project developments in Marassi and we hope that the genuine care of our team and our facilities will draw you back to the resort.Regrettably we recently experienced some days when the tidal patterns caused some debris from the sea to wash ashore, in addition to the debris from neighboring construction. We do our utmost to keep our precious beach in immaculate condition, including daily grooming and will ensure that both our landscaped gardens and beach attendants continue to be vigilant on this matter.It would be great if you could reach out to me at micav@vidahotels.com as I would love to have an opportunity to discuss your concerns in more detail. Please also do not hesitate to contact me should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.Meanwhile, let us know if you need anything, anytime.Best regards,Mica VillasenorManagement Office

Dear Mr Younis,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Mica VillasenorManagement Office

Dear Fatima,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Shaker,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Sadieq SulaimanManagement Office

Dear Mr Felix, I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.We appreciate your constructive comments and observations on the insufficient seats at the bar. We are at a loss and have already discussed your assessment with the relevant team members of the Food & Beverage department and will certainly do our utmost to reinforce the management and staff to ensure the standards we seek are achieved. We thank you for bringing this to our attention and regret any inconvenience you may have experienced.Please also do not hesitate to contact me via hotel direct contact number or email should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.Meanwhile, let us know if you need anything, anytime.Best regards,Sadieq SulaimanManagement Office

Dear Meshal,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Mica VillasenorManagement Office

Dear Mr Abdullah,I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.Please be informed that we have been trying to reach your mobile to no avail.It would be great if you could reach out to me via our main email address or hotel’s contact number as I would love to have an opportunity to discuss your concerns in more detail. Please also do not hesitate to contact me should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.Meanwhile, let us know if you need anything, anytime.Best regards,Mica VillasenorManagement Office

Dear Mr Majed,We wish to express our deep regret that you departed the resort with a poor impression although we fully appreciate that your grievances are directed at the size of the room, as opposed to the services of the hotel. We do hope that the genuine care of our Crew and our facilities will draw you back to the resort in the future. Nevertheless, may we suggest our Deluxe Sea View Suite at 47sqm, Premier Sea View Suite at 62 sqm or Executive Suite at 115sqm for a more spacious room for you and your family on your next visit. Thank you once again and please do not hesitate to contact us should you require any further assistance.We look forward to welcome you back soon.Best regards,Mica VillasenorQuality & Brand Experience

Dear Naser, Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Mica VillasenorQuality & Brand Experience

Dear Staffan,Thank you for taking the time reviewing us here. We’re thrilled to know you had a great stay!We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Dear Jennifer,Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort. It is truly motivating to see such kind comments from our valued guests like yourself.We look forward to have the pleasure of welcoming you back on your next visit.Should you require any further assistance, please do not hesitate to contact us.Best regards,Mica VillasenorQuality & Brand Experience

Dear Khaled,Thank you for taking the time reviewing us here. We’re thrilled to know you had a great stay!We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Dear Khaled,It is a pleasure having you at Vida Bahrain. We are thrilled to know you had an amazing stay. It is truly motivating to see such kind comments from our valued guests like yourself.We look forward to your next visit.Meanwhile, stay connected.Best regards,Mica VillasenorQuality and Brand Experience

Dear Khalid,Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Dear Mohammed,Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort.We have taken on board your comments and please rest assured this has been shared to relevant department for further review and action. We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Tareq,Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Kuwait,Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met. Please know that I have shared your comments with our team as we continuously enhance our product and services whenever possible.

Hello Gordon,Many thanks for the 5 star rating! We're thrilled to know you had an amazing stay made special by our Crew members, Neha, Fahadi, Reddy, Mohammad, Das and Pradeep. It's truly motivating to see such kind comments from our valued guests like yourself. We join our Crew in thanking you for your generous comments. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica VillasenorQuality & Brand Experience

Hi Anfal,Many thanks for the 5 star rating! We're thrilled to know you had an amazing stay made special by our Crew member, Mustafa. We join him in thanking you for your generous comments.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Fuhaid,I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter several inconveniences during the stay. We understand that our Director of Rooms, Samuel, has been in touch with you. Please know that I have shared your comments with our team as we continuously enhance our product and services whenever possible.It would be great if you could reach out to me at micav@vidahotels.com should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.Meanwhile, let us know if you need anything, anytime.

Hi Fatima, Hi Muath,Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Rashid,Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort.We have taken on board your comments and please rest assured this has been shared to relevant departments for further review and action.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Muath,Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort.We look forward to your next visit. Meanwhile, stay connected!Best regards,Mica VillasenorQuality & Brand Experience

Hi Fatema, Greetings from us all at Vida Bahrain! We hope you had a comfortable stay with us and that you’ve settled well back home. We wish to extend our regret regarding your recent experience and the inconvenience caused during your stay. I have personally reviewed and investigated the issue as well as follow through on actions taken by our team. You may rest assured that this will drive us to examine and fully comprehend how we can improve and we hope that we will have the opportunity to make amends during a future visit. Please note that I have been trying to reach you to no avail. Kindly let me know when I can call you as I would love to have an opportunity to discuss your concerns in more detail. It would be great if you could reach out to me at micav@vidahotels.com should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention. We look forward to welcome you back once again. Meanwhile, let us know if you need anything, anytime. Best regards, Mica Villasenor Quality & Brand Experience

Hi Muath, Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort. We have taken on board your comments and please rest assured this has been shared to relevant departments for further review and action. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Yahya, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Ahmad, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Omar, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi there, I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter several inconveniences during the stay. Please know that I have shared your comments with our team as we continuously enhance our product and services whenever possible. It would be great if you could reach out to me at micav@vidahotels.com should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention. Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain. Meanwhile, let us know if you need anything, anytime. Best regards, Mica Villasenor Quality & Brand Experience

Hi Shahad, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Qusai, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Rubem, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Mohammad, Many thanks for you’re the 10 star rating! We’re thrilled to know you had an awesome stay. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience Manager

Hi Eman, Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay at our resort. We’ve taken on board your comments and rest assured these have been shared to relevant teams for further review and action. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Mazen, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort and that you found it beautiful. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Ahmed, Thank you for the time reviewing us here! We're thrilled to know you had an overall great stay with us. We look forward to your next visit. Meanwhile, stay connected! Best regards, Sadieq Sulaiman Management Office

Hi Yusuf, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Karolina, Thank you for taking the time reviewing us here. We’re thrilled to know you had an amazing stay at our resort. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience

Hi Maha, I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter inconveniences during the stay. Please know that I have shared your comments with our team as we continuously enhance our product and services whenever possible. Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain. Meanwhile, let us know if you need anything, anytime. Best regards, Sadieq Sulaiman Management Office

Hi Mobarak, I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter inconveniences during the stay regarding cleanliness in your room. Please know that I have shared your comments with our Housekeeping team and we thank you for your understanding as we continuously enhance our product and services whenever possible. At Vida Bahrain, we pride ourselves in offering the highest levels of care to all our guests. It is evident that we have fallen short of the expectation that we have set ourselves and you are certainly entitled to expect. We hope that you will give us the opportunity to make amends during a future visit. As a token of apology, we would like to offer you an upgrade to the next category on your next visit. Please reach out to me directly at micav@vidahotels.com once you have secured your stay dates so that I may personally ensure that you are provided with the best of care and attention. We look forward to have you back among us in the future. Meanwhile, let us know if you need anything, anytime. Best regards, Mica Villasenor Quality & Brand Experience

“Hi Jonathan, Thank you for taking the time reviewing us here. We’re thrilled to know you had an overall great stay with us and found our hotel clean, complemented by our QIX by Vida and its Crew! Nothing makes us more happier than putting smiles on the little ones’ faces. We have taken on board your comments regarding your beach experience and apologize for any inconvenience caused due to the temporary unavailability of Vida Beach during your stay. Rest assured your feedback has been shared with the team and we thank you for your kind understanding as we enhance our products and services wherever possible. We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience”

“Hi Jaeheon, Many thanks for choosing to stay at Vida Bahrain and reviewing us here. We’re psyched to know you loved your stay! We look forward to your next visit. Meanwhile, stay connected! Best regards, Mica Villasenor Quality & Brand Experience”