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Nhận xét về ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 384/606 nhận xét" "
Đánh giá 8 - Tốt. 144/606 nhận xét" "
Đánh giá 6 - Được. 42/606 nhận xét" "
Đánh giá 4 - Kém. 25/606 nhận xét" "
Đánh giá 2 - Tồi. 11/606 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Timothy

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good stay! Breakfast buffet is recommended with a large variety of Indian and western options!
Lưu trú 6 đêm vào Tháng 4, 2024
Kunal Pahwa- General Manager trả lời vào 10/04/2024
Dear Mr. Timothy,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Elizabeth

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was amazing from the very beginning. Felt they went above and beyond for us.
Lưu trú 4 đêm vào Tháng 3, 2024
Kunal Pahwa- General Manager trả lời vào 01/04/2024
Dear Ms. Elizabeth,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 - Được

Tsai

Lưu trú 3 đêm vào Tháng 2, 2024
Kunal Pahwa trả lời vào 09/03/2024
Dear Guest, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 - Kém

Tamil Selvi

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Lưu trú 6 đêm vào Tháng 2, 2024
Kunal Pahwa- General Manager trả lời vào 04/03/2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 - Tồi

Lavrenti

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not coming back
Lưu trú 11 đêm vào Tháng 2, 2024
Kunal Pahwa trả lời vào 22/02/2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Mr Umar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place , staff is very helping
Lưu trú 5 đêm vào Tháng 2, 2024
Kunal Pahwa trả lời vào 21/02/2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Naresh

Lưu trú 2 đêm vào Tháng 2, 2024
Kunal Pahwa trả lời vào 21/03/2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 - Được

Insiyah

Đi cùng gia đình
Thích: Sạch sẽ
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Lưu trú 4 đêm vào Tháng 1, 2024
Kunal Pahwa trả lời vào 02/02/2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

SANIL

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and fantastic facility.
Lưu trú 2 đêm vào Tháng 12, 2023
Kunal Pahwa trả lời vào 25/01/2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

junho

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Kunal Pahwa trả lời vào 24/01/2024
Dear Mr. Junho,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Louise

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 1, 2024
Kunal Pahwa trả lời vào 22/01/2024
Dear Ms. Louise,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

SUK HYUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well systemed hotel with warm staffs
Lưu trú 5 đêm vào Tháng 1, 2024
Kunal Pahwa trả lời vào 17/01/2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

YUNA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa trả lời vào 09/01/2024
Dear Ms. Yuna,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
5 star luxury in off-centre location
Inevitably, perhaps, our stay at the Grand Central was fantastic. This was our only 5 star hotel stay in our 3-weeks in India so we don’t have anything to compare it with, but its splendour, comfort and quality shone through in every detail. We opted for the Executive Club Exclusive because it has the window seat which made for a fabulous spot to relax. We had the breakfast which, though primarily Indian fare, catered for all tastes. Uber is so good in Mumbai that to us it wasn’t that important which neighbourhood we stayed in, but Parel isn’t the loveliest of locales.
Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa trả lời vào 09/01/2024
Dear Mr. Andrew,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 - Kém

Shamim

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa trả lời vào 30/12/2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

SAMEER

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa- General Manager trả lời vào 26/12/2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Rebecca

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Kunal Pahwa- General Manager trả lời vào 26/12/2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Prarthana

Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa- General Manager trả lời vào 11/01/2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

SANIL

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect spot for a family stay
Lưu trú 3 đêm vào Tháng 12, 2023
Kunal Pahwa trả lời vào 21/12/2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 - Được

Nisha

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Kunal Pahwa trả lời vào 16/12/2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Karim

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Kunal Pahwa- General Manager trả lời vào 09/12/2023
Dear Mr. Karim,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Kunal Pahwa- General Manager trả lời vào 09/12/2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Nitin

Thích: Tiện nghi, dịch vụ
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Lưu trú 12 đêm vào Tháng 11, 2023
Kunal Pahwa- General Manager trả lời vào 08/12/2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Han Sol

Lưu trú 1 đêm vào Tháng 12, 2023
Kunal Pahwa- General Manager trả lời vào 07/12/2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

aarti

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Felt at home. Staff was amazing.
Lưu trú 6 đêm vào Tháng 11, 2023
Kunal Pahwa- General Manager trả lời vào 05/12/2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Amit

Lưu trú 1 đêm vào Tháng 11, 2023
Kunal Pahwa trả lời vào 18/12/2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Mandar

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Lưu trú 3 đêm vào Tháng 11, 2023
General Manager trả lời vào 28/11/2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Sanjam

Lưu trú 1 đêm vào Tháng 11, 2023
Kunal Pahwa- General Manager trả lời vào 09/11/2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Magdalena

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent experience
Great stay!
Lưu trú 5 đêm vào Tháng 9, 2023
Bhagwan Balani trả lời vào 04/10/2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Seema

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Lưu trú 3 đêm vào Tháng 8, 2023
Bhagwan Balani trả lời vào 28/08/2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Haritosh

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023
Bhagwan Balani trả lời vào 28/08/2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Alex

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent the staff was very co operative and helpful.
Lưu trú 1 đêm vào Tháng 8, 2023
Bhagwan Balani trả lời vào 17/08/2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

alan

Lưu trú 2 đêm vào Tháng 7, 2023
Bhagwan Balani trả lời vào 28/07/2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

GAURAV

Lưu trú 2 đêm vào Tháng 5, 2023
Bhagwan Balani trả lời vào 24/05/2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Jose, Fort Mill

Lưu trú 3 đêm vào Tháng 4, 2023
Bhagwan Balani trả lời vào 11/05/2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

JAYESH

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Lưu trú 5 đêm vào Tháng 4, 2023
Bhagwan Balani trả lời vào 14/04/2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Babubhai

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2023
Mr. Bhagwan Balani trả lời vào 03/04/2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 - Xuất sắc

Hanna

Lưu trú 2 đêm vào Tháng 2, 2023
Bhagwan Balani trả lời vào 13/02/2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 - Xuất sắc

Sanjay

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were welcoming and just second to none. Had an exceptional stay with them.
Lưu trú 3 đêm vào Tháng 1, 2023
Bhagwan Balani trả lời vào 25/01/2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager

8/10 - Tốt

Kamlesh

Bhagwan Balani trả lời vào 24/04/2023
Dear Mr. Kamlesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

2/10 - Tồi

Priyal

Lưu trú 1 đêm vào Tháng 12, 2022
General Manager trả lời vào 28/12/2022
Dear Ms. Priyal, Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. . We look forward to welcoming you back with us. With best regards, Bhagwan Balani General Manager ITC Grand Central

4/10 - Kém

Puja

Lưu trú 1 đêm vào Tháng 12, 2022
Bhagwan Balani trả lời vào 06/12/2022
Dear Ms. Puja,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you. Kindly share more details on the areas where we can monitor for development.Your feedback is valuable to us and will help us ensure we serve our guests with seamless hospitality.I assure you that I am personally looking into your feedback. Regards,Bhagwan BalaniGeneral Manager- ITC Grand Central

2/10 - Tồi

Ganesh

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horribly overpriced. Staff and service is useless
Bhagwan Balani trả lời vào 01/12/2022
Dear Mr. Ganesh,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and this helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for sharing this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.With best regards, Bhagwan Balani General Manager ITC Grand Central

10/10 - Xuất sắc

Hatim

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel, friendly staff, generous breakfast. Will stay there on future travels. Highly recommended.
General Manager trả lời vào 29/11/2022
Dear Mr. Hatim, Thank You for your most valued patronage. It was such a pleasure to welcome you and your family at ITC Grand Central. Thank you for taking out time to share your experience with other guests on Expedia. I am so delighted to know that you had a comfortable stay at hotel and you really liked the breakfast.And I look forward to welcome you back to the ITC Grand Central.

2/10 - Tồi

Siddharth

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonder how they have a 5 star rating. Very poor as compared with Oberoi group and Tata hotels
Lưu trú 3 đêm vào Tháng 11, 2022
General Manager trả lời vào 28/11/2022
Dear Mr. Siddharth,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.

10/10 - Xuất sắc

Roy, Salem

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
VIP treatment from the minute you step out of the taxi. Food was great and plentiful. I'll be staying here again.
Lưu trú 6 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Leopoldus, Utrecht

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heerlijke rustplek in het drukke Mumbai, mooie kamers lekker ontbijt restaurants en bar, prachtige skybar met uitzicht over de stad.
Lưu trú 2 đêm vào Tháng 10, 2022
Bhagwan Balani trả lời vào 27/10/2022
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 - Xuất sắc

Ajay

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome experience
Awesome experience Even though it was only one night but it was memorable They fulfilled all the needs which we had requested We were traveling with 2 kids and needed two rooms and got the connected rooms together which made life super easy Food was good Breakfast was awesome dosa were so crispy and idli were so soft They even fulfilled the special request for food
Lưu trú 1 đêm vào Tháng 8, 2022
Bhagwan Balani trả lời vào 11/10/2022
Dear Guest,Greetings from ITC Grand Central!Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.Responsibly yours,Bhagwan BalaniGeneral ManagerITC Grand Central, Mumbai.

8/10 - Tốt

Kavita

Lưu trú 1 đêm vào Tháng 8, 2022
Bhagwan Balani trả lời vào 26/11/2022
Dear Ms.Kavita, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
A good hotel gone bad.
A good hotel gone bad
Lưu trú 2 đêm vào Tháng 6, 2022
PR Manager trả lời vào 16/06/2022
Dear Guest, Greetings from ITC Grand Central, Mumbai. We would like to understand your concerns in depth. May we request you to share your contact details so that our team can reach out to you. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai