Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 334/559 nhận xét" "
10 - Xuất sắc
334
Đánh giá 8 - Tốt. 126/559 nhận xét" "
8 - Tốt
126
Đánh giá 6 - Được. 48/559 nhận xét" "
6 - Được
48
Đánh giá 4 - Kém. 28/559 nhận xét" "
4 - Kém
28
Đánh giá 2 - Tồi. 23/559 nhận xét" "
2 - Tồi
23
9,0/10
Sạch sẽ
8,6/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,4/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Mushtaq
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall a good experience
Mushtaq
Lưu trú 1 đêm vào Tháng 4, 2024
Bhagwan Balani trả lời vào 07/05/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Luigi
Khách đi công tác
26/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic Hotel in the mumbai center. Top.
Luigi
Lưu trú 1 đêm vào Tháng 3, 2024
Bhagwan Balani trả lời vào 27/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Simran
Đi cùng gia đình
13/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
I want to mention Naveen and Sudhanshu at Dumpukth (and also all other servers I cannot remember names of) to help make my Dad's surprise 90th birthday celebration a great success. I am very grateful.
Simran
Lưu trú 1 đêm vào Tháng 3, 2024
Bhagwan Balani trả lời vào 18/03/2024
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Pankaj
09/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent choices of restaurants
Pankaj
Lưu trú 1 đêm vào Tháng 3, 2024
Bhagwan Balani trả lời vào 11/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Fraser
Khách đi công tác
27/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always great to stay here, very convenient for the airport and superb dining options
Fraser
Lưu trú 1 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Laura
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
True Luxury
Luxurious stay at this gorgeous hotel near the airport. Only wish it was a longer stay, but everything exceeded my expectations (service, accommodations, cleanliness, etc).
Laura
Lưu trú 1 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Margaret
26/02/2024
Margaret
Lưu trú 2 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
8/10 - Tốt
Linda
26/02/2024
Linda
Lưu trú 2 đêm vào Tháng 2, 2024
Atul Bhalla trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
4/10 - Kém
Nelson
Đi cùng gia đình và trẻ nhỏ
20/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Rude Customer Service (specially at the Concierge desk Mr. Nilgiri), despite of 3rd person's accommodation was paid through Expedia they did not provided sleeping bed, on top that asking for more money at the check-in counter. Secondly, this place is crowded by the local people hosting their parties in hotels banquets hall making extra chaotic. Not the place of peace. Rooms are average.
Nelson
Lưu trú 6 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
4/10 - Kém
Eseosa
Đi cùng bạn đồng hành
20/02/2024
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
The property was pretty decent, but our room was very moldy. Upon entry in our room we smelled mold and for the two days that we were there we did not have enough towels even though we asked multiple times and there was a damp scent that lingered in the room. The bathroom door didn’t close properly so there was always water on the floor even though we tried our best to keep it dry. I will say the buffet is excellent and the servers at the restaurant Peshawar were very friendly.
Eseosa
Lưu trú 2 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
2/10 - Tồi
Pablo
Đi cùng bạn đồng hành
13/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was very dirty and poorly maintained, more like a 2 star place. Staff scammed us with a taxi deal saying there were no other options. Don’t stay here.
Pablo
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
2/10 - Tồi
Janesh Harish
11/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst hotel in Mumbai! Not 5 star! Maybe 3 star.
Janesh Harish
Lưu trú 1 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
6/10 - Được
Vivek
Khách đi công tác
11/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not the ITC experience
I booked “house” which was supposed to be bigger room but I was given a standard room
Vivek
Lưu trú 1 đêm vào Tháng 2, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Hardik
Đi cùng gia đình và trẻ nhỏ
05/02/2024
Thích: Tiện nghi, dịch vụ
We had a pleasent stay. The service at the breakfast was excellent and the staff we as very polite and courteous.
Hardik
Lưu trú 4 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Sanjay
Khách đi công tác
05/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A lovely hotel, fantastic ambience and service to match. The quality of vegetarian options at breakfast was brilliant too.
Sanjay
Lưu trú 2 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Jananee
Đi cùng gia đình và trẻ nhỏ
31/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an excellent time at ITC Maratha. The staff were all very courteous and a pleasure to deal with. Thank you for making our stay so memorable
Jananee
Lưu trú 6 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Siddhartha
28/01/2024
Siddhartha
Lưu trú 1 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Maha
19/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Beautiful airport area hotel
The hotel is located next to the airport. I got a quiet corner room, and requested a late check out. They let me stay until 3pm. My room was very spacious and elegant, the bed and pillow were comfortable and the blackouts were great, no light came in.
Maha
Lưu trú 1 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
2/10 - Tồi
Anders
18/01/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Anders
Lưu trú 2 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
YOGESH
Đi cùng bạn đồng hành
12/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
YOGESH
Lưu trú 2 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Garima
Đi cùng gia đình
09/01/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Garima
Lưu trú 1 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Sheryar
08/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheryar
Lưu trú 2 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Janice
Đi cùng gia đình
07/01/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Highly recommended
Beautiful hotel close to the airport. Fantastic food and facilities. Staff however at the restaurant were slow and had to be reminded of orders which was frustrating.
Janice
Lưu trú 2 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Khách đã xác thực
Đi cùng gia đình
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 7 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Shabbar
Đi cùng gia đình
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for a quick transit. Excellent in-house dining options!
Shabbar
Lưu trú 1 đêm vào Tháng 1, 2024
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Harshal
Đi cùng gia đình
04/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The stay was good. However if we were told about the new year parties, we would have booked one. There was nothing available at the last minute. Infact I did search online earlier and couldn’t find anything. So it will be great if such kind of events are publicised on the website.
Harshal
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Parul
31/12/2023
Parul
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Ramaswamy
Đi cùng gia đình
30/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Ramaswamy
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
4/10 - Kém
Hardit
28/12/2023
Hardit
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
8/10 - Tốt
Naresh
16/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay was excellent but the hotel failed to arrange airport pick up. Tried calling them 6b times but no reply.
Naresh
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
James
08/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
James
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
6/10 - Được
Suvadip
05/12/2023
Incovinient location
Suvadip
Lưu trú 1 đêm vào Tháng 12, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
4/10 - Kém
Hrishikesh
Khách đi công tác
30/11/2023
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They need to change their name to business hotel and not mention luxury for the sake of it. The service is horrible. Expect the person that helped with the check out , all the staff were very to the point no warmth or customer service orientation.
The shower in the bathroom was clogging and the hairdryer is a 100 year old.
At breakfast no one cared to ask if we needed something. There was no water on the table , no cutlery etc.
I was hoping for a much better experience from a brand and pricing as theirs
Hrishikesh
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Mattias
26/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mattias
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Naymish
26/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service
Naymish
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 04/03/2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
6/10 - Được
Manish
Khách đi công tác
18/11/2023
Không thích: Nhân viên & dịch vụ
The food at the property was terrible. The staff didn't seem well trained or motivated. All in all a below average experience
Manish
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 20/11/2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Michael
Đi cùng gia đình
14/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We saw miles of smiles and friendliness,proffesionious dedication and good will .Keep it up it pays.
Michael
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 15/11/2023
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Daniel
11/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Daniel
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 13/11/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Paramjit
11/11/2023
Paramjit
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 13/11/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
shekhar
Khách đi công tác
10/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will book again whenever next time in town
shekhar
Lưu trú 4 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 13/11/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
4/10 - Kém
Khách đã xác thực
10/11/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 13/11/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
6/10 - Được
Arnab, Bothell
Đi cùng bạn đồng hành
07/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Rooms are well kept, towels are scratchy, water pressure from the bidet is brutal, nice toileteries, below average breakfast options, very welcoming staff, airport pickup drop service is very expensive.
Arnab
Lưu trú 1 đêm vào Tháng 11, 2023
Bhagwan Balani trả lời vào 10/11/2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
2/10 - Tồi
Elite
Đi cùng gia đình, Khách đi công tác
25/10/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a bad team there.
1) Only 1 un-sealed water bottle in the room - at time - if you want a refill - they will take that bottle first and replace it with another un-sealed water bottle.
2) What a bad and seemingly discrimiative approach at Peshawari - are 2 people NOT allowed to dine-in. Is that too small to ask for.
3) We asked to make a reservation for us 8:45 PM on 01 Oct - Mr Satyanaayan declines entry, asks us to wait elsewhere and not in front of the outlet, does not call back for the table, upon this discriminative approach - asks us to call whoever made our reservation there.
4) Peshawari cannot get worst in its offering / approach to diners.
5) Upon approaching other team mates of the outlet - Mr Satyanarayan intervenes and does not allow me to speak - like a street fight.
Elite
Bhagwan Balani trả lời vào 26/10/2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha
10/10 - Xuất sắc
Ferruccio
Khách đi công tác
16/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Veramente molto bello
Tutto perfetto
Ferruccio
Lưu trú 1 đêm vào Tháng 10, 2023
Atul Bhalla trả lời vào 17/10/2023
Dear Guest,Namaste!Thank you so much for your kind ratings on this forum. We take pride in the hospitality we offer and are glad to know that we could pamper you with the perfect ITC Hotels experience. Once again, we thank you for your patronage and look forward to the pleasure of your revisit.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
10/10 - Xuất sắc
Arnab, Footscray
12/10/2023
Arnab
Lưu trú 2 đêm vào Tháng 9, 2023
Atul Bhalla trả lời vào 15/10/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
10/10 - Xuất sắc
FERRUCCIO
Khách đi công tác
09/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
FERRUCCIO
Lưu trú 1 đêm vào Tháng 10, 2023
Atul Bhalla trả lời vào 10/10/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
10/10 - Xuất sắc
Prakash
08/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prakash
Lưu trú 1 đêm vào Tháng 10, 2023
Atul Bhalla trả lời vào 10/10/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
10/10 - Xuất sắc
Alexandre
Khách đi công tác
07/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Alexandre
Lưu trú 1 đêm vào Tháng 9, 2023
Atul Bhalla trả lời vào 09/10/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
4/10 - Kém
Martin
15/09/2023
Martin
Lưu trú 2 đêm vào Tháng 9, 2023
Atul Bhalla trả lời vào 09/10/2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha
8/10 - Tốt
Laura
24/08/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It was an amazing experience. Please add good pub
Laura
Lưu trú 5 đêm vào Tháng 8, 2023
Mr. Atul Bhalla trả lời vào 12/09/2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha