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Nhận xét về Hotel Vier Jahreszeiten Kempinski München

5 out of 5
Hotel Vier Jahreszeiten Kempinski München
Maximilianstr. 17, Munich, BY

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 614/981 nhận xét" "
Đánh giá 8 - Tốt. 230/981 nhận xét" "
Đánh giá 6 - Được. 77/981 nhận xét" "
Đánh giá 4 - Kém. 38/981 nhận xét" "
Đánh giá 2 - Tồi. 22/981 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Martina, Bratislava

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Melissa

Thích: Sạch sẽ, nhân viên & dịch vụ
Located in a great area for shopping, walkable distance to Munich landmarks and plenty of public transport options. The door people and room service staff were lovely. For such an expensive hotel I found the service at reception very underwhelming. The lighting in the room, especially bathroom for doing makeup etc was terrible. The shower was also horrible.
Lưu trú 3 đêm vào Tháng 5, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 27/05/2024
Dear Melissa, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you for sharing your recent experience with us here on Expedia. We are delighted to hear that you enjoyed your stay overall and had a good time.Unfortunately, we were not able to meet all of your expectations and we would like to apologise for any inconvenience this may have caused you.Please do not hesitate to contact one of our managers during your stay if you are not satisfied with any service or product you receive. We would have loved the opportunity to show you other categories. With over 165 years of history, we have 305 rooms of various sizes and designs. We are sure we will find something to your liking.We are looking forward to welcoming you back soon to experience the service for which we are renowned.Yours sincerely,Your Management Team

8/10 - Tốt

David, Charlotte

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel overall. A little disappointing that the “view” out of the windows was an inner rooftop area of blank walls. Also, small things such as a cheap coffee maker in the room and no shower lotion soap, just bar soap. The buffet breakfast was excellent and the lobby is very nice.
Lưu trú 4 đêm vào Tháng 4, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 03/05/2024
Dear DavidThank you so much for taking the time to share your experience with us.It is wonderful to hear that overall you enjoyed your stay with us and had a good time. We will share your kind words about our lavish Breakfast buffet with the entire team.Unfortunately, we were unable to meet all of your expectations and I would like to apologise for any inconvenience this may have caused you.If you are not satisfied with any product or service during your stay, please do not hesitate to contact one of our managers. Unfortunately, we were not informed and would have liked to have had the opportunity to clarify the situation on the spot.Regarding the soap, I would like to inform you that we use soap bars for sustainability reasons. They are then recycled and donated to countries such as Africa. This is one of the many points for our Earth Check Gold status certification.Please be assured that I will pass on the points you have raised to the relevant department heads for internal review.Dear David, we cannot undo your experience, but we would be delighted to welcome you back and show you the warm service we are known for.Yours sincerely from Munich, Your Management Team

10/10 - Xuất sắc

Lillian

Thích: Sạch sẽ, tiện nghi, dịch vụ
Excellent location, service and room
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 03/05/2024
Dear valued Guest Lilian, Greetings from lovely Munich. Thank you so much for your time and the effort to leave a review here with us. We are amazed to read that you enjoyed not only your stay but especially our location, our heartfelt service and the room. Please rest assured, that we will share your Feedback with the entire team. We are looking very much forward to welcoming you back and remain with best regards, your Management Team

2/10 - Tồi

GABRIEL, Miami

Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 03/05/2024
Dear GABRIEL,Thank you for taking the time to share your recent experience with us.I am sorry to hear that you look back with disappointment and were generally not satisfied. I am very sorry for this and apologise for the inconvenience.You are always welcome to contact one of our managers already during your stay if you are not satisfied with a product or service. We would have loved to get the opportunity to rectify our mistakes on the spotUnfortunately, we cannot undo your experience, but we would be happy to welcome you back should you consider our hotel again and to convince you of our service, which you can and may expect from a Kempinski. Best regards, Your Management Team

10/10 - Xuất sắc

Lekun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 03/05/2024
Dear Lekun, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for taking the time to share your great and valuable feedback with us on Expedia. We are very pleased to read that you enjoyed your stay. We are looking forward to welcoming you back soon and remain with the best regards from the Maximilianstrasse, Your Management Team

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very lovely hotel
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Vier Jahreszeiten Kempinski München trả lời vào 03/05/2024
Dear Daniel, Warm greetings from Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your fantastic feedback and the time it took. We are delighted to hear that you had a very pleasant stay and enjoyed our lovely hotel. We are looking very much forward to welcome you again here in Munich and remain with kind regards, Your Management Team

10/10 - Xuất sắc

Christine

Lưu trú 2 đêm vào Tháng 1, 2024
Sebastian Gerstenlauer, Director of Quality trả lời vào 02/02/2024
Dear Christine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Glenn

Lưu trú 7 đêm vào Tháng 1, 2024
Guest Relations trả lời vào 22/03/2024
Dear Glenn, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten.I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, Your Management Team

10/10 - Xuất sắc

Christian

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
5 stars
as expected from this traditional 5 star hotel
Lưu trú 1 đêm vào Tháng 1, 2024
Sebastian Gerstenlauer, Director of Quality trả lời vào 01/02/2024
Dear Christian, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten as expected. It is always a great confirmation for our daily passionate work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and the nice comment as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

4/10 - Kém

Jorge Afif

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Sebastian Gerstenlauer, Director of Quality trả lời vào 18/01/2024
Dear Jorge Afif, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 - Được

Juanita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice but extremely crowded bar areas
We absolutely love the hotel! The only down side was that so do many other people apparently. The lobby bar was always crowded as well as the hotel bar. Whenever we asked if there was seating, they said we needed to reserve a spot. But there were conflicting answers whenever we tried to request a spot. Others however seemed to come and sit right down without waitstaff assigning spots. Disappointed in the handling of seating. I felt that hotel guests should be given priority.
Lưu trú 3 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 10/01/2024
Dear Juanita, thank you for taking the time to share your valuable and also constructive feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Please accept our sincere apologies for the experienced struggle to be seated in our lobby. This is certainly not the service and procedure you can expect and for which we are famous for. Kindly always feel free to express your concerns to a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

8/10 - Tốt

Fadi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 03/01/2024
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 - Được

Julian

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 03/01/2024
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very well kept up property excellent central location and very helpful staff
Lưu trú 2 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 28/12/2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards and we wish you a good start into the new year, your Management Team

10/10 - Xuất sắc

Kathleen, Midlothian

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel and staff. Beautifully decorated for Christmas. Conveniently located so you can walk everywhere and get to the train.
Lưu trú 7 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 27/12/2023
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team and we wish you a good start into the new year

10/10 - Xuất sắc

Kathleen, Midlothian

Lưu trú 6 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 10/01/2024
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Andrey

Lưu trú 2 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 11/12/2023
Dear Andrey, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

GIUSEPPE, MEXICO

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Tu mejor opción para conocer y caminar la Ciudad, sin duda. Cuartos de buen tamaño, amenidades de calidad, ropa de cama premium, ubicación perfecta…
Lưu trú 1 đêm vào Tháng 12, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 05/12/2023
Dear Giuseppe, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

BEATRIZ

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome!!!!
This is a wonderful hotel. Alex the manager is a very kind and professional person. I love the staff and the hotel location and amenities My favorite !
Lưu trú 2 đêm vào Tháng 11, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 20/11/2023
Dear Beatriz, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team and Alex will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Oleg

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was incredible from early check in to check out. Staff was friendly and accommodating. Breakfast buffet was top notch. Prime location! A must when staying in Munich.
Lưu trú 3 đêm vào Tháng 11, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 20/11/2023
Dear Oleg, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

2/10 - Tồi

?

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 15/11/2023
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your rating for us on expedia.com. Unfortunately we do not understand the reason for the low rating. Kindly get back to our Director of Quality Mr. Sebastian Gerstenlauer (sebastian.gerstenlauer@kempinski.com). We hope once your travel plans will bring you back to Munich, we will be able to welcome you at the Hotel Vier Jahreszeiten Kempinski Munich. Until then, we remain with warm regards from Munich, Your Management Team

10/10 - Xuất sắc

Erik

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Vier Jahreszeiten Kempinski München trả lời vào 13/11/2023
Sehr geehrter Gast,herzliche Grüße vom Hotel Vier Jahreszeiten Kempinski München. Vielen Dank für Ihre wertvolle Zeit, welche Sie sich genommen haben um Ihr wundervolles Feedback auf Expedia zu teilen. Es freut uns sehr, dass Sie Ihren Aufenthalt genießen konnten und mit Freude zurück blicken. Ihre Rückmeldung wird mit dem gesamten Team geteilt und wird ebenso sehr wertgeschätzt.Wir freuen uns, Sie hoffentlich bald wieder begrüßen zu dürfen und verbleiben mit den besten Grüßen,Ihr Management Team

10/10 - Xuất sắc

Tara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 06/11/2023
Dear Tara, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Jürgen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 06/11/2023
Dear Jürgen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 - Được

Eliane

Khách đi công tác
Lưu trú 5 đêm vào Tháng 10, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 06/11/2023
Dear Eliane, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 - Được

KUNIHIKO

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Nicht nur im Korridor sondern auch im Zimmer werden die Wände mit den Replikaten der berühmten Kunstwerken der alten Meister, die fast so groß wie die Originalen sind, geschmückt. Das ist einzigartige Einrichtung. Mit diesen Einrichtung können die Gäste echt Münchener Luft erleben.
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Vier Jahreszeiten Kempinski München trả lời vào 24/10/2023
Sehr geehrter Gast KUNIHIKO,herzliche Grüße aus dem Hotel Vier Jahreszeiten Kempinski München.Vielen Dank für die Zeit, welche Sie sich extra genommen haben um Ihre Erfahrung mit uns und auf Expedia zu teilen. Es ist eine sehr schöne Rückmeldung, die uns wirklich freut und wir zu schätzen wissen.Wir hoffen, Sie bald wieder in unsrem Haus begrüßen zu dürfen und verbleiben mit den besten Grüßen aus der Maximilianstrasse.Ihr Management Team

10/10 - Xuất sắc

bernd

Lưu trú 1 đêm vào Tháng 10, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 17/10/2023
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre gewonnenen Eindrücke hinsichtlich Ihres Aufenthaltes im Hotel Vier Jahreszeiten Kempinski München zukommen zu lassen. Es freut uns sehr zu erfahren, dass der Besuch Ihren Erwartungen entsprochen hat und Sie eine sehr angenehme Zeit im Hotel verlebt haben. Bis zu einem hoffentlich baldigen Wiedersehen in der Maximilianstraße verbleiben wir mit den besten Grüßen, Sebastian Gerstenlauer, Director of Quality

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 02/10/2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Sourena

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 06/11/2023
Dear Sourena, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Helene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect Background for a Special Celebration
A beautiful quiet room to celebrate our 50 wedding anniversary. The special greeting sent to us was creative and delicious! Thank you.
Lưu trú 6 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 27/09/2023
Dear Helene, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Jana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The best
Lưu trú 1 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 23/09/2023
Dear Jana, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

david

Thích: Sạch sẽ, tiện nghi, dịch vụ
As nice as you would expect for the price
Lưu trú 4 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 23/09/2023
Dear David, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Marie

Lưu trú 1 đêm vào Tháng 9, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 15/09/2023
Dear Marie, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Rasha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is excellent on a very lovely street with upscale boutiques and restaurants and in a very close proximity to many of the sights. The staff is very friendly and attentive!
Lưu trú 2 đêm vào Tháng 9, 2023
Hannah-Marie Bürkle, Duty Managerin trả lời vào 10/09/2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Rasha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
Hannah-Marie Bürkle, Duty Managerin trả lời vào 08/09/2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Catherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous and luxurious hotel with a brilliant central location. Breakfasts were a particular highlight.
Lưu trú 4 đêm vào Tháng 7, 2023
Hannah-Marie Bürkle, Duty Managerin trả lời vào 22/08/2023
Dear Catherine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

abdulla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 8, 2023
Hannah-Marie Bürkle, Duty Managerin trả lời vào 06/08/2023
Dear Abdulla, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

8/10 - Tốt

ANTONIO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 7, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 03/08/2023
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay if you don't feel comfortable. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 - Xuất sắc

Richard, Thornhill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect
Lưu trú 3 đêm vào Tháng 7, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 01/08/2023
Dear Richard, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comment as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 - Được

Vladimir

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 4 đêm vào Tháng 7, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 27/07/2023
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

8/10 - Tốt

Joel

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like breakfast here and room is clean but staff are not friendly. Good location
Lưu trú 3 đêm vào Tháng 7, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 24/07/2023
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay if you don't feel comfortable. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 - Xuất sắc

mary, Oak Hill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel in a great location. Perfect for a weekend trip to Munich.
Lưu trú 3 đêm vào Tháng 6, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 06/07/2023
Dear Mary, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

8/10 - Tốt

Steve

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 05/07/2023
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 - Xuất sắc

Jenina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful hotel that is close to all sightseeing and shopping areas. I would love to stay here again when I come back to Munich!
Lưu trú 1 đêm vào Tháng 7, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 03/07/2023
Dear Jenina, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 - Được

Jana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rooms were very small Asked to upgrade room, was told no larger rooms were available. Night manager not friendly or overly helpful. Maintenance got blood on our draperies while working on securing windows. And ALL THE SUDDEN THEY UOGRADED ONE OF OUR ROOMS TO A SUITE…. But supposedly the night before were all sold out due to a conference.
Lưu trú 2 đêm vào Tháng 6, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 29/06/2023
Sehr geehrter Gast, herzliche Grüße aus dem Hotel Vier Jahreszeiten Kempinski München. Wir bedanken uns vielmals für die Zeit, die Sie sich genommen haben, um Ihr Feedback mit uns auf hotels.com zu teilen. Es gab einige Punkte, die Ihren Aufenthalt bei uns geschmälert haben. Insbesondere in Bezug auf den von Ihnen beschriebenen Zwischenfall in und mit Ihrem Zimmer. Bitte entschuldigen Sie die Unannehmlichkeiten, welche Ihnen hierbei widerfahren sind. Es ist sicherlich nicht unser Anspruch und nicht der Service, den Sie von uns erwarten dürfen und können. Seien Sie gewiss, dass wir die entsprechende Abteilung informiert haben und dies intern aufgearbeitet wird. Wir würden uns freuen, wenn Sie uns auf Ihrer nächsten Reise in die bayerische Landeshauptstadt trotz dieser letzten Erfahrung erneut als Unterkunft in Betracht ziehen würden. Gern werden wir Sie von dem Service und der Qualität überzeugen, den Sie von Kempinski erwarten dürfen. Wir verbleiben mit den besten Grüßen aus der Maximilianstraße. Ihr Management Team.

10/10 - Xuất sắc

Julia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a phenomenal property- would not stay anywhere else in Munich- this hotel is probably the most service oriented property I’ve stayed in - there is never a “no” answer to any question..
Lưu trú 4 đêm vào Tháng 6, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 21/06/2023
Dear Julia, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on hotels.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Sultan

Lưu trú 1 đêm vào Tháng 6, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 13/06/2023
Dear Sultan, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on hotels.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 - Xuất sắc

Farhad

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel
Lưu trú 4 đêm vào Tháng 5, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 05/06/2023
Dear Vasileios, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous Feedback here on Expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

8/10 - Tốt

Hans-Joachim

Lưu trú 2 đêm vào Tháng 5, 2023
Sebastian Gerstenlauer, Director of Quality trả lời vào 05/06/2023
Sehr geehrter Gast, im Namen des Vier Jahreszeiten Teams ein herzliches Dankeschön dafür, dass Sie sich die Zeit genommen haben uns Ihre Eindrücke auf Expedia mitzuteilen. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt im Hotel verbracht haben. Leider konnten wir Sie nicht in allen Bereichen komplett von uns überzeugen, was wir sehr bedauern. Sollten Sie je mit einem Produkt oder einem erbrachten Service nicht zufrieden sein, so geben Sie uns bitte immer direkt Bescheid, damit wir Ihre Erfahrung so schön wie möglich gestalten können. Wir hoffen darauf Sie bald wieder im Hotel Vier Jahreszeiten willkommen heißen zu dürfen und bis dahin verbleibe ich mit herzlichen Grüßen aus der Maximilianstraße, Sebastian Gerstenlauer, Director of Quality