B&B in Municipality of Alkmaar

"After initially booking to stay in the Eden hotel, our booking was changed to the NYX without notice or explanation. The NYX was undergoing substantial renovation at the time so there was not much of the hotel to experience outside your room. A positive was that guests could use the facilities at the Eden. The room was nice; loved the decor however there was no mini fridge and the shower was blocked with hair and dirt which caused flooding in the bathroom. The staff were friendly but not attentive and issues raised were not fixed promptly. For example, it took over 24 hours to address an issue with the TV and the shower issue was not resolved - the housekeeping team disregarded it and said it was a maintenance issue. We ended up unblocking the drain ourselves. The hotel is perfectly located and in walking distance from a lot of attractions, shopping, restaurants and nightlife. Unfortunately this does mean the rooms are noisy at night as the windows are very thin. Overall, the NYX served its purpose as a place to get ready and sleep but we did feel like second rate citizens compared to guests at the sister hotel, The Eden."

"Excellent staff. Very small but clean rooms. "

"The rooms were efficient and clean. The buffet was very messy and they were not staying on top of it so was a bit disappointing. Outside of that it was decent place to stay."

"The hotel is at a great location. Our room was clean and spacious, had a fantastic view of the canal. Hotel room amenities were great. Check in was slow. When tired after a long trip the lobby could be cleaner and more welcoming with seats. The first impression of the hotel is not good but the room was quite clean and spacious. Amenities great, nice coffee shop downstairs and very close to train station."

"Beautiful hotel! We really enjoyed our stay"

"Hotel was clean but old. Few plug ins in room, one window with view of rooftops, super small tv, internet worked, but overall an underwhelming experience for the price. Best thing was location. Centre odd old Amsterdam and we were able to walk everywhere we wanted to go, Staff was helpful. In hotel breakfast was not utilized but seemed expensive and lots of bakeries minutes away."

"Love the place"

"It was not a great experience. The bathroom had a really bad smell and several times it reeked of weed in the entire hallway and into our room. Glasdoor between bathroom and the bedroom without the possibility to turn of the light your self (it was a sensor) made it also really bad."

"Perfect location by the airport. So convenient to have transportation as well as a variety of dining option"