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"The outdoor pool and jacuzzi were disgusting. The jacuzzi was covered in algae and had what appeared to be a piece of poop at the bottom of it while the pool also had algae and bugs floating around. When I went to scoop out the bugs I discovered there was a roach in the pool. I complained to the front desk and asked to speak to the manager. Despite being on site the manager Rachael refused to come speak with me. The front desk left her messages and emailed her, I emailed her and every-time I went to the desk to ask to speak with her in person, they told me she would get back with me. I even complained to corporate and have yet to hear back from her. I will never stay here or at a Hyatt again."

"Close to Convention Center "

"Rooms were clean, staff was very helpful. Breakfast buffet was pretty standard."

"Upon checking in after an 11 hour drive we were told our reservation had been canceled and the hotel was over booked. We were given no notice that our booking was cancelled, and hotels.com is still treating it like a booked trip. Extremely disappointing."

"Absolutely amazing in every way - did not want to leave !!!"

"Yes"

"The best thing about the property is their excellent customer service. Monica helped us at check in and Vera at checkout. Vera was especially helpful as she helped us get the shuttle as our parking situation at the airport didnt work out. The shuttle driver was just as wonderful. As we were dealing with both a birth and death at the same time it was helpful to have such a caring staff as l was very frazzled. "

"Due to the high crime in SLC they don't accept cash even for tips. Bummer for the staff"