Bàn, khu vực làm việc phù hợp cho laptop, bàn ủi/dụng cụ ủi quần áo

Nhận xét về Red Roof Inn Muscle Shoals

2.5 out of 5
Red Roof Inn Muscle Shoals
2807 Woodward Ave, Muscle Shoals, AL

Nhận xét

6,6
Đánh giá 10 - Xuất sắc. 57/241 nhận xét" "
Đánh giá 8 - Tốt. 58/241 nhận xét" "
Đánh giá 6 - Được. 45/241 nhận xét" "
Đánh giá 4 - Kém. 39/241 nhận xét" "
Đánh giá 2 - Tồi. 42/241 nhận xét" "

6,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

LaDonna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello LaDonna,We are sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team for further assistance with any concerns you may have. Your satisfaction is important to us, and we value the opportunity to address any issues you encountered during your stay.

10/10 - Xuất sắc

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Carla RediResponse Specialist trả lời vào 23/05/2024
Dear Chris,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Muscle Shoals is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Sheila

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was totally rude. We open the door to our room and it was DIRTY! It smelled & when i told the staff they said that was not true! I told them “you can check the room yourself” & asked for another room. & they did not want to, stated they had no rooms & waiting on other reservations. I told them well i will need a refund because i did not pay for a dirty smelling room im pregnant and cannot be around this. He stated it was my problem because they are a “non smoking facility” Even though i kept insisting on them to check the room and notice it themselves
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Sheila, We are truly sorry to hear about your experience at the hotel. As a non-smoking facility, we maintain high cleanliness standards. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Thank you for sharing your feedback with us.

10/10 - Xuất sắc

Chris

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean place to stay.
Lưu trú 4 đêm vào Tháng 4, 2024
Oshane RediResponse Specialist trả lời vào 06/05/2024
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice and clean area. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - Kém

Samantha

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Samantha,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We appreciate your feedback and aim to continuously improve our services for all our guests.

6/10 - Được

Michael

Lưu trú 1 đêm vào Tháng 3, 2024
LaTunde RediResponse Specialist trả lời vào 02/04/2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Tốt

Lewis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice
Lưu trú 7 đêm vào Tháng 3, 2024
Manager trả lời vào 16/03/2024
Hello Lewis,We're delighted to hear that you had a pleasant stay with us. Should you have any further feedback or comments, please feel free to reach out.

6/10 - Được

Lewis

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Its ok
Lưu trú 7 đêm vào Tháng 2, 2024
Manager trả lời vào 09/03/2024
Hello Lewis,We appreciate your feedback and will share it with our team for further improvements. Your satisfaction is important to us. Thank you for choosing to stay with us.

10/10 - Xuất sắc

LaTosha

Thích: Sạch sẽ, nhân viên & dịch vụ
Ki
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello LaTosha,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 - Xuất sắc

Debbie

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great room for the price
Everything was great except the floor hadn’t been swept or vaccinated
Lưu trú 1 đêm vào Tháng 2, 2024
Chirell RediResponse Specialist trả lời vào 19/02/2024
Dear Debbie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Muscle Shoals. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our everything being great. You indicated that you were unsatisfied with unclean floor. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely,Chirell RediResponse Specialist

6/10 - Được

Mohammed, Mangaf

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was fine. Wish the coffee station was better equipped and wish there was a hair dryer.
Lưu trú 1 đêm vào Tháng 2, 2024
Toni-Ann RediResponse Specialist trả lời vào 08/02/2024
Hello Mohammed,Thank you for your comments of your recent stay at our Red Roof Inn Muscle Shoals. We are pleased to see your 3/5 score, however, you've indicated that you were displeased with the coffee station and that there was no hairdryer. We understand how an absence of these amenities may have negatively impacted your experience. Thank you for making us aware. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with a better stay.Best wishes,Red Roof Management

10/10 - Xuất sắc

Katrina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Kerry-Lee RediResponse Specialist trả lời vào 05/02/2024
Hello Katrina,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

2/10 - Tồi

Carol

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ
Close to where was we needed, that was the only plus!
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 06/02/2024
Hello Carol, We're glad to hear that our location was convenient for your needs. We appreciate your feedback and hope you had an overall satisfactory stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - Xuất sắc

Zuhair

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 31/01/2024
Hello Zuhair,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an amazing experience with us. We strive to provide exceptional service and it's always rewarding to receive positive feedback. We hope to welcome you back soon for another outstanding stay!

2/10 - Tồi

Heather

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Recordo Rediresponse Specialist trả lời vào 10/01/2024
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - Xuất sắc

Jeffrey

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 08/01/2024
Hello Jeffrey,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and a memorable experience for all our guests. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - Tốt

Joshua

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was clean. And staff wwere friendly easily accommodated request. But will charge a 100 dallor security deposit just to get your room key even after you book your stay through expedia. Or another booking service. Only other complaint is if the room next to me was using the shower it leaked out from under the wall from under the my rooms sink area.
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 19/12/2023
Hello Joshua, Thank you for your feedback. We're pleased to hear that you found our property clean and our staff friendly. Regarding the security deposit, it is a standard practice in the industry and helps ensure a pleasant stay for all guests. We apologize for any inconvenience caused by the shower leakage issue and appreciate you raising this concern. Our maintenance team will look into it to prevent future occurrences.

10/10 - Xuất sắc

Brittany

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Manager trả lời vào 09/02/2024
Hello Brittany,We sincerely appreciate you taking the time to rate our hotel. We are delighted to hear that your stay with us was enjoyable and met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future.

8/10 - Tốt

Timothy

Đi cùng thú cưng
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
New management and untrained Staff member at the desk. New immigrants operating the property. We need to go back to Mom and Pop management of hotels in the U S!
Lưu trú 1 đêm vào Tháng 11, 2023
Xao Red Roof Management RediResponse Specialist trả lời vào 30/11/2023
Dear Timothy,Thank you for sharing with us. The team at the Red Roof Inn Muscle Shoals was pleased to see your 4/5 score. However, you noted that the staff seemed untrained and that you preferred the previous management team.Guest feedback aids Red Roof in growing, so we would like to thank you for sharing with us. We look forward to hosting you again at any of our locations.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Shawn

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Plenty of parking
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 28/11/2023
Hello Shawn,Thank you for your feedback about the parking availability. We appreciate your observation and strive to provide ample parking options for our guests. We hope to welcome you again in the future.

8/10 - Tốt

Brittany

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 22/10/2023
Hello Brittany,Thank you for your kind feedback! We pride ourselves on providing a friendly and welcoming atmosphere for our guests. We hope to welcome you back soon!

8/10 - Tốt

Gordon

Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello Gordon,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a overall good experience during your stay. If there's anything else we can do to further improve your experience, please feel free to reach out to us.

10/10 - Xuất sắc

Brittany

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely enjoyed my staff
Lưu trú 2 đêm vào Tháng 10, 2023
Recordo Rediresponse Specialist trả lời vào 10/10/2023
Dear Brittany,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - Xuất sắc

Brittany

Thích: Sạch sẽ
Absolutely pleased with the staff and my stay. Very friendly and welcoming people
Lưu trú 2 đêm vào Tháng 10, 2023
Nishaye RediResponse Specialist trả lời vào 07/10/2023
Dear Brittany, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn Muscle Shoals was proud to see your 5/5 score following your stay. It's heartwarming to read that you loved the cleanliness of our rooms, our amazing staff and the comfort of our hotel. We are happy to see that you had a good experience and you enjoyed your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 - Kém

Duane

Không thích: Nhân viên & dịch vụ
Manager is a dick
Well i stayed 2 nites and the first nite was good. Housekeeping cleaned my room and last min. We decided to stay one more nite. The front desk on the 1st day was very helpful and nice but the 2nd day i was late arriving back like not til 6am the morning of checkout and my room key didnt work and the guy at front desk that claimed he was manager but slick think he lied he was very rude and wasnt trying to help me. Only felt the need to argue with me then he let me know my bf had already checked out so i wasnt allowed back in the room i paid for. He was a real douche about it.definaely will go next door next time i stay away from home. Hello days inn
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 06/10/2023
Hello Duane, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - Tồi

Samuel

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 19/09/2023
Hello Samuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - Kém

Timothy

Thích: Tiện nghi phòng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room repair NDD, CALL to confirm needs will be met
Really needed a ground floor room. No apologies, or regrets. Just "we don't have a ground floor available". Nothing more. Took a deposit, went to room to find many things broken or missing, so I immediately took pictures and went back to the front desk to inform them of the discrepancies so my deposit would not be affected. They did hear what I told them, and said they will tell the cleaning ladies. End result, beds were comfortable, checkout lady was very friendly, and we re-aquired our full deposit.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 13/09/2023
Hello Timothy, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - Tồi

Charlie

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Nick trả lời vào 03/09/2023
I don’t know Wht happen but I can understand u did not Satisfied if you explain but happen we can take care I m new Owner we doing remodel so give us time we will be get done alll properly thanks n sorry

10/10 - Xuất sắc

metinee

Lưu trú 1 đêm vào Tháng 8, 2023
Linton Rediresponse Specialist trả lời vào 14/09/2023
Hello Metinee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,LintonRediresponse Specialist

2/10 - Tồi

Martin, SEMMES

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prepaid through Travelocity, but when I arrived they wanted am additional cash only deposit of $100. I refused and they stated they were going to cancel my reservation. When I pressed them to show anywhere in my agreement where it shows the deposit requirement, they relented and have me a room. Curtains don't fully close home in bathroom door and filthy tile
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 04/07/2023
Hello Martin, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - Tồi

Dustin

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wanted 100 cash deposit. Plus your room.
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 24/06/2023
Hello Dustin,We can't thank you enough for sharing your feedback with regards to our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - Xuất sắc

Lisa

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean room - very friendly staff - would definitely stay here again!
Lưu trú 2 đêm vào Tháng 6, 2023
Nick trả lời vào 15/06/2023
Thanks soo much we doing renovations hopefully we get done soon it’s will be much better

6/10 - Được

Rebecca

Lưu trú 2 đêm vào Tháng 5, 2023
Devorine RediResponse Specialist trả lời vào 08/06/2023
Thank you for taking a moment to rate your experience with us, Rebecca. The staff at the Red Roof Inn Muscle Shoals and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 - Tồi

Donna, Smiths Station

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cancelled my reservation here because the motel clerk wanted cash deposit for damages. Never heard of anyplace that couldn't put it on your card. ????...Place looked very shady.....no lobby...have to go to a drive thru window to conduct any business.......lots of loud music playing and people sitting or standing out in front of the rooms
Lưu trú 2 đêm vào Tháng 5, 2023
Sharma RediResponse Specialist trả lời vào 16/05/2023
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding our cash deposit, the appearance of our hotel not being to your liking, noise disturbance, and the other highlighted concerns. As it relates to our cash deposit, this is required for all guests. I sincerely apologize for any inconvenience that this may have caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - Được

Veronica

Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 12/05/2023
Hello Veronica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Thích: Tiện nghi phòng
Không thích: Nhân viên & dịch vụ
I would pass on this location
Not impressed. Hotel demands a $100 cash deposit - I was paying by credit card and this caught me off guard. Cleaning person banged on my door by 8 AM each morning (on the weekend) wanting to collect soiled towels - never replaced them. Had to go to front for more. No offer of maid service. Hair dryer did not work in my room.
Lưu trú 3 đêm vào Tháng 4, 2023
Manager trả lời vào 26/04/2023
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 - Được

Joseph

Đi cùng thú cưng, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
Upon arrival the front desk claimed they did not have my reservation from Expedia. House keeping did not leave us any towels one day. People sitting in their cars outside our room at night for unknown reasons. Hair dryer did not work in room 104. TV Remote battery door was broken. Room was clean. Shower was powerful. Refrigerator was cold. Outside was very well lit at night.
Lưu trú 3 đêm vào Tháng 4, 2023
Antonio, RediResponse Specialist trả lời vào 14/04/2023
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN MUSCLE SHOALS. It's great to hear that you were fond of our clean rooms. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a broken door among other concerns with the room amenities and services. I have shared your comments with management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,RediResponse Specialist

10/10 - Xuất sắc

Christina

Lưu trú 2 đêm vào Tháng 4, 2023
Manager trả lời vào 03/05/2023
Hello Christina,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 - Tồi

Charles, Kincardine

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Falsely advertised free continental breakfast. No food available in morning. Room dusty and dirty.
Lưu trú 1 đêm vào Tháng 4, 2023
Manager trả lời vào 09/04/2023
Hello Charles,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - Tồi

James

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2023
Manager trả lời vào 22/04/2023
Hello James,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - Tốt

Danny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet
Lưu trú 1 đêm vào Tháng 3, 2023
Nick trả lời vào 31/03/2023
Thanks soo much

10/10 - Xuất sắc

Donna

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2023
Manager trả lời vào 26/03/2023
Hello Donna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - Xuất sắc

Christina

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a nice place.
Lưu trú 3 đêm vào Tháng 3, 2023
Nick trả lời vào 20/03/2023
Thanks soo much for good review

4/10 - Kém

Samuel

Lưu trú 1 đêm vào Tháng 3, 2023
Manager trả lời vào 09/04/2023
Hello Samuel,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - Tồi

Alledra

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst experience of my life. Horrible service. Rude staff. Dishonest and incorrigible. I've been out the country and several states. I've never had service this awful. I usually don't stay at hotels lower than 4 stars and now i know why. You get what you pay for. I understand the need for affordability but not at the expense of common decency. Better places to stay with fair prices. DON'T COME HERE. The poor guy in line in front of me, bless his heart was treated just as bad. So race, class, or gender doesn't matter.
Lưu trú 1 đêm vào Tháng 2, 2023
Manager trả lời vào 05/03/2023
Hello Alledra,It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our service. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - Tồi

Katie

Lưu trú 1 đêm vào Tháng 3, 2023
Manager trả lời vào 06/03/2023
Hello Katie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - Tốt

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Quite noisy but that's to be expected as it's on a main road. TV is very difficult to navigate. Non smoking room smelled like an ashtray. Never did find the continental breakfast.The couple of concerns I had were dealt with by management in a friendly way. Reasonable price, get what you pay for kind of place.
Lưu trú 1 đêm vào Tháng 2, 2023
Nick patel trả lời vào 21/02/2023
Sorry to hear abt your stay we just took property I m trying to get most job done and improve my property give me little time But next time u come look for me my name is nick I can work out with u on rate

6/10 - Được

Deanna

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2023
Nick patel trả lời vào 12/02/2023
Sorry to hear abt stay its undernew management I m trying to change lot of things still in process and I want you to please come back to my hotel Give us one chance let me know when I will take care of u give u good discount we can work some out in few months I m goona change lots of things I just took over this place last month so

2/10 - Tồi

Debra

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First tried to get me to put a $100 deposit for a room that cost me 68. Plus I had already pd. for the room on line thru Expedia.Only 2 towels in the room, which were not clean. The bed sheets were not clean. The smoke alarm was missing. The extra chain on the door was broken, terrible wifi signal, AND the bathroom was not clean. Never again!
Lưu trú 1 đêm vào Tháng 1, 2023
Manager trả lời vào 29/01/2023
Hello Debra,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - Xuất sắc

Dennis

Lưu trú 1 đêm vào Tháng 12, 2022
Manager trả lời vào 07/11/2023
Hello Dennis,Thank you so much for your amazing review! We're thrilled to hear that you had a wonderful stay with us. Our team strives to provide exceptional service and we're glad that we exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.