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"Excellent services "

"Excellent service. Front desk and restaurant were very professional. Great stay. "

"Great little hotel in the historic area of Quito. Very walkable and also close to a subway entrance (San Francisco) to get to other parts of the city. Staff was very friendly and helpful with recommendations. The arranged for an airport pick-up for us and also an early morning ride to the airport when we were leaving. Delicious breakfast included as well. "

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"Our stay was lovely. The staff were very attentive and polite at all times. The rooms were clean, with a generous size. Great location, a good choice to spend a few nights in Quito."

"Rooms are perfect. The staff are awesome. Breakfast was amazing. Hot tub was really nice so refreshing."

"el personal muy amable, buenas instalaciones y buena ubicacion"

"Just excellent"

"5 Stars"