Great staff, especially Giano and Marcello who were super welcoming and helpful. The double room was smaller than what I thought I'd get but as I was alone, I didn't mind it. It would have been way too small for 2 people though. The bathroom was not very large but it looked newly refurbished and was working well. The room was cleaned daily. Breakfast was continental, served from 7 am to 10 am. The hotel is conveniently located within minutes of the Central train station, about 20 mn walk from the historical side of Naples. The streets around the hotel didn't feel too safe or clean though, so I used to come back early to avoid being out there at night. Please note the lift only goes up to the 2nd floor. If your room is on the 3rd floor, you'll have to use the stairs from the 2nd floor, not a big issue if you have small suitcases but it can be annoying if you have large pieces of luggage. Vending machines are available throughout the hotel for water and drinks. The hotel also has a restaurant and offers in room dining options.