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Nhận xét về The Tree Motel

2.5 out of 5
The Tree Motel
213 Princes Hwy, Narooma, NSW

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 18/61 nhận xét" "
Đánh giá 8 - Tốt. 22/61 nhận xét" "
Đánh giá 6 - Được. 9/61 nhận xét" "
Đánh giá 4 - Kém. 8/61 nhận xét" "
Đánh giá 2 - Tồi. 4/61 nhận xét" "

7,4/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Robyn

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
There were little bugs in the bathroom each time I went in . I had to keep the door shut at all times so the bugs didn’t come into the sleeping area. The windows we're not opened so they must have been coming in from the drains. Not good ! I couldn’t fill the kettle with water because you couldn’t get the kettle under the bathroom tap to fill . ??? Hello! I got the ironing board out but there wasn’t any iron . I couldn’t go to the office to get an iron because the office is never opened & the house maids had left . It is really a terrible way to run a tourist motel. The fake that you can’t get hold of anyone to help you because no one replies to the many phone calls that I made on the night I arrived & the room 8 door wouldn’t open . I tried many times over & over again. The person in room 7 came out to help me & she tried the door many times & also called for help . Get your act together, please !
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Donald

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shower provided lukewarm water for 24 hours and no reply to complaint Defrosted ice box which had not been done in some time Overpriced and no offer of compensation whence complaining to housemaid , Patrice via her call to management
Lưu trú 1 đêm vào Tháng 5, 2024
Team Tree trả lời vào 15/05/2024
Hi Donald,Thank you for your review!We are glad to hear that you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,

10/10 - Xuất sắc

Deborah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked the tidy property, inside and outside. Convenient to restaurants.
Lưu trú 1 đêm vào Tháng 4, 2024
Team Tree trả lời vào 12/04/2024
Hi Deborah,Thank you for your review.We hope to welcome you back again soon.Kind regards

6/10 - Được

Harry

Lưu trú 1 đêm vào Tháng 3, 2024
Team Tree trả lời vào 12/04/2024
Hi Harry,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 - Tốt

Kevin

Đi cùng gia đình
Good and big beds. Smart TV and quality toilet paper. A tad unaccessible as it is a bit remote and service so so.
Lưu trú 1 đêm vào Tháng 3, 2024
Team Tree trả lời vào 12/04/2024
Hi Kevin,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

10/10 - Xuất sắc

Irene

Clean,quiet, comfy bed and has all you need. Close to Aldi and Woolworths.
Lưu trú 2 đêm vào Tháng 3, 2024
Team Tree trả lời vào 18/04/2024
Hi Irene,Thank you for your review. We are glad to hear that you enjoyed the location and had a restful stayWe hope to welcome you back again soon.Kind regards

8/10 - Tốt

Steve

Thích: Sạch sẽ
Cheap, clean, comfortable. Id happily stay here again
Lưu trú 1 đêm vào Tháng 2, 2024
Team Tree trả lời vào 12/04/2024
Hi Steve,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 - Kém

Peter

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
You get what you pay for but in this case you don't even get that! No-one mans reception. The wrong instructions were given for 'virtual check-in' so the door code didn't work and we couldn't get into our room. Even the special check-in app didn't recognise our confirmation number. We had to phone a contact who was in Sydney to help with entry. When we did get in there was rubbish on the floor, goop on both bedside tables, black hairs on the bathroom sink and a couple of months of dust on the bathroom shelf and skirting boards. When we went to make a cup of coffee there were no mugs in the cupboard and only one glass. We phoned the contact in Sydney again who sent out a local staff member. Patrice was fantastic. She went out of her way to fix the problems and reported our concerns to the property owners.
Lưu trú 2 đêm vào Tháng 2, 2024
Team Tree trả lời vào 12/04/2024
Hi Peter,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 - Tốt

Celine, Colomiers

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très difficile d'accès la piscine n'était nettoyé
Lưu trú 1 đêm vào Tháng 2, 2024
Team Tree trả lời vào 12/04/2024
Hi Celine,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 - Kém

Paula

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old property. Clean enough. Saw no staff as check in was via code sent via SMS for entry. Pretty basic.
Lưu trú 1 đêm vào Tháng 2, 2024
Team Tree trả lời vào 12/04/2024
Hi Paula,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 - Kém

Robin

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Nobody at hotel. Everything is through an app on your phone which of course required email and data plan which isnt a given. Also required two different logins on the app to open both rooms reserved. More data roaming costs. The property isnt getting needed attention either. Ripped screens, missing hair dryer, dead batteries in the tv remote, dirty silverware in the room, no coffee mugs in one room and no tumblers in the other. Ok to sleep but not a good experience.
Lưu trú 1 đêm vào Tháng 2, 2024
Team Tree trả lời vào 12/04/2024
Hi Robin,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 - Tốt

Rodney

Thích: Sạch sẽ, nhân viên & dịch vụ
Property a little tied but close to town centre
Lưu trú 2 đêm vào Tháng 2, 2024

8/10 - Tốt

Eun Jeong

Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Alana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Tree Motel is dated, but comfy and the shower water pressure was great. Walking distance to Woolies. No complaints from us.
Lưu trú 1 đêm vào Tháng 2, 2024

2/10 - Tồi

Patrik

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mycket slitet Golvet var smutsigt Fönster och dörrar gick inte att stänga Duschen droppade hela tiden
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Carol

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We were at the hotel for one night, quick stopover. Room was clean and comfortable. We never saw any staff but we received the room number and lockbox code with our key before we arrived. Price was right!
Lưu trú 1 đêm vào Tháng 1, 2024

6/10 - Được

David

Nice area to visit though very basic room
Narooma is beautiful with lots to see and do, though Accomadation was pretty average, pool was being cleaned in the day we left and no one working at the reception
Lưu trú 1 đêm vào Tháng 1, 2024

8/10 - Tốt

Jessica

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
You get what you pay for!
Great price but bathrooms are old and dirty. Only provide bars of soap. But it was perfect for our budget.
Lưu trú 3 đêm vào Tháng 1, 2024

8/10 - Tốt

Rerce

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Heidi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent budget place to stay! The wifi worked well, the room was airconditioned before we arrived. Free biscuits with the tea/coffee is always appreciated. Parking right outside the door

8/10 - Tốt

Jing

Đi cùng gia đình và trẻ nhỏ
The building and rooms are certainly a bit old. One of the bed has noticeable hair and dirt on it. We found a bug in the room, which probably got in from the crack underneath the door. The bathroom door cannot be fully closed. On the good side: The three-bed setting is ideal for family with children. The price is cheap and there is a plaza nearby with laundromat and grocery.
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Richard

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Booked many rooms for business and the rooms dont look like the photographs. Wouldn’t book again.
Lưu trú 1 đêm vào Tháng 12, 2023
Team Tree trả lời vào 11/12/2023
Thank you for taking your time to leave us with your review, We take all feedback seriously. We a sorry to see that you didnt enjoy our rooms during your stay. We do plan on doing some updates to our property. Keep your eyes appealed on our social to have the most updates news and events from the tree motel. Kind regards

8/10 - Tốt

Maxine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not 5 star but for an older motel it was very nice
Lưu trú 1 đêm vào Tháng 12, 2023
Team Tree trả lời vào 11/12/2023
Thank you for taking your time to leave us with your review from your stay with us. We understand our motel is not a 5 star accomodation, We do have plans for our older motel. Make sure to check out our socials for all the most up to date reno's and events.Kind regards

10/10 - Xuất sắc

Glen

Lưu trú 1 đêm vào Tháng 11, 2023
Team Tree trả lời vào 23/11/2023
Thank you for taking your time to leave us with your score from your stay we are happy to see that you enjoyed your stay that much that you left us a 5/5 score. We hope to welcome you back in the future. Kind regards

8/10 - Tốt

Brad

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were available on 1 days notice and got an early check in overall good experience !
Lưu trú 1 đêm vào Tháng 10, 2023
Tree Motel Team trả lời vào 05/11/2023
Thank you Brad! We are happy to hear you enjoyed yourself!We look forward to welcoming you again soon.

10/10 - Xuất sắc

Marites, Queanbeyan

Đi cùng gia đình
Very convenient to all amenities. Reasonable price. Will come and recommend.
Lưu trú 1 đêm vào Tháng 10, 2023
The Tree Motel trả lời vào 27/10/2023
Thank you for taking your time to leave us with a review and score from your stay with us. We are so happy to see that your stay with us was convenient and reasonably priced. We hope to welcome you back in the future. Kind regards

4/10 - Kém

Mike

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The motel needs a complete re-furb inside and out.
Lưu trú 1 đêm vào Tháng 10, 2023
The Tre trả lời vào 24/10/2023
Dear Mike, Thank you for your review and score, We are pleased to announce that the Tree motel will be going through some exciting updates and renovations. Keep in the loop by following our socials. We would love to welcome you back to the tree motel once all the updates have been finished. Kind regards

10/10 - Xuất sắc

Nathan

Lưu trú 2 đêm vào Tháng 10, 2023
Tree Motel Team trả lời vào 05/11/2023
Thank you Nathan!We look forward to welcoming you again soon!

8/10 - Tốt

Terry

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Price was very important. Whilst the property is aged, it was very functional, clean, and locality was excellent. The manager was very friendly and welcoming. He fixed up the Wotif crappy booking system. Wotif has lost the personal touch having No One to talk to. Thank go i only use a motel once or so a year. I do not like the system to book a hotel
Lưu trú 1 đêm vào Tháng 10, 2023
Team Tree trả lời vào 07/10/2023
Dear Terry, Thank you for taking your time to leave use with a review and score from your stay with us. We are filled with joy to see you enjoyed your stay with us and that our Motels old bones did not ruin your stay with us. We are very luck to have our amazing manager who is friendly, welcoming and willing to help assist when needed. We hope to welcome you back to the Tree next time you visit Narooma. Kind regards

6/10 - Được

Jennifer

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Old and tried
The rooms are very dated and in need of renovations. Lots of mould in the bathroom. Vanity swollen with mould and water damage
Lưu trú 2 đêm vào Tháng 9, 2023
Team Tree trả lời vào 06/10/2023
Hi Jennifer, thank you for your feedback. We are definitely looking at renovations in the future, and have passed on your feedback to our management team. Thank you again, Team Tree Motel

6/10 - Được

Jeanetta

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The bed was comfortable and the room was clean just outdated and old
Lưu trú 1 đêm vào Tháng 9, 2023
Team Tree trả lời vào 30/09/2023
Thank you for you review from your stay with us, We are happy to hear that your stay with us was clean and comfortable. We are planning on updating our property in the future, so be sure to follow our socials to keep up to date with our renovations. We hope to welcome you back once our renovations have been finalised. Kind regards

4/10 - Kém

Adina

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ
We were forced to leave the motel after 1 night if our 4 night stay because my father in law got rushed in for emergency surgery. We spoke to management the day we left and they said they would sort out a refund for us. A few days later we are told we will not be getting a refund as they dont offer them. We wouldnt be as upset if they didnt lie in the first place and lead us to believe we could have it.
Lưu trú 4 đêm vào Tháng 9, 2023
The Tree Team trả lời vào 30/09/2023
Hi Adina, Thank you for your review from your stay, we are sorry to hear that you had to leave early due to your father having an emergency. Unfortunately in order for us to offer any kind of refund you would have to get in touch with Wotif, which is what our Manager advised to do upon check out. Unfortunately it does not look like you contacted Wotif to discuss with them the options for this. If you wanted to stay with us in the future, please call our reception to discuss this. We will happily be able to offer credits for a future stay with us. Kind regards

10/10 - Xuất sắc

Caroline

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super helpful and friendly manager
Lưu trú 1 đêm vào Tháng 9, 2023
Team Tree trả lời vào 18/09/2023
Dear Caroline, Thank you for your wonderful review and feedback from your stay with us. We are so happy to see that our amazing manager was super helpful and friendly during your stay. We hope to welcoming you back in the future. Kind regards

8/10 - Tốt

Russell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Team Tree trả lời vào 22/09/2023
Thank you, Russell, for taking your time to leave us with a score from your stay with us, We hope to welcome you back next time you visit beautiful Narooma. Kind regards

8/10 - Tốt

Hon Nam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay
Functional motel. Next Woolworths. Adequate parking. Bed is comfortable, room is clean. Bath room sink is small. Bath room is functional but need some upgrading work. The owner is very friendly.
Lưu trú 1 đêm vào Tháng 8, 2023
Team Tree trả lời vào 09/09/2023
Dear Hon Nam, Thank you for your review and score from your stay with us. We are so happy to see that the tree motel was a nice fit for your stay. We are planning on doing some updates to the tree in the future, so we really appreciate your feedback about the sink being too small. We hope to welcome you back in the future. Kind regards

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great value for what I was after.
Lưu trú 1 đêm vào Tháng 9, 2023
The Tree Team trả lời vào 09/09/2023
Hi David, Thank you for your review and score from your stay. We are so happy to see that our property was a great value for you. We hope to see you next time you visit Narooma. Kind regarads

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checkin smooth and efficient
Lưu trú 1 đêm vào Tháng 8, 2023
The tree Team trả lời vào 09/09/2023
Hi David, Thank you for taking your time to leave us with a review and score from your stay with us. We are so happy to see that our check in was smooth and efficient. We hope to welcome you back in the future. Kind regards

8/10 - Tốt

Leslie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
The tree Team trả lời vào 09/09/2023
Hi Leslie, Thank you for taking your time to leave us with a score from your stay. We hope to welcome you back in the future. kind regards

10/10 - Xuất sắc

Joy

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Good value
Lưu trú 1 đêm vào Tháng 8, 2023
Team Tree trả lời vào 25/08/2023
Thank you for your wonderful review and score. We hope to welcome you back in the future. Kind regards

6/10 - Được

Angela

Lưu trú 1 đêm vào Tháng 8, 2023
The Tree Team trả lời vào 11/09/2023
Thank you Angela for taking your time to leave us with your score from your stay with us. We would love to hear more about your stay with us so we can learn the steps of improvement that we need to take. To discuss more about your stay with us please contact us. We hope to welcome you back in the future. Kind regards

10/10 - Xuất sắc

MICHAL

Lưu trú 1 đêm vào Tháng 7, 2023
Team Tree trả lời vào 04/08/2023
Thank you for your wonderful score. We are so happy to see that you enjoyed your stay with us. We hope to welcome you back next time you visit Narooma. Kind regards

10/10 - Xuất sắc

Marie-Claire

Đi cùng gia đình, Khách đi công tác
Thích: Tiện nghi, dịch vụ
A lovely hotel, so well maintained. The curtains were drawn and the air conditioning turned on before our arrival - how thoughtful!
Lưu trú 1 đêm vào Tháng 7, 2023
Team Tree trả lời vào 29/07/2023
Thank you for taking you time to leave us with a beautiful review and score from your stay with us. We are so delighted to see you enjoyed your stay with us. We hope to welcome you back next time you visit the beautiful blue mountains. Kind regards,

10/10 - Xuất sắc

Sherrie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great easy to book find and stay. Private clean and quiet. Thanks we will be back
Lưu trú 1 đêm vào Tháng 7, 2023
Team Tree trả lời vào 24/07/2023
Hi Sherrie, Thank you for your wonderful review and score from your stay with us. We are so joyous to see we were easy to find & stay and that your stay with us was quiet and clean. We most definitely look forward to welcoming you back to the tree motel in the future. Kind regards

8/10 - Tốt

Trevor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I did not necessarily like that it was a semi automated motel but it was OK. It would have been impossible to fill the kettle directly from the sink but we managed and I wonder how a big person might use the toilet given that the vanity unit was virtually in front of the toilet seat with not much room, The location during the day was very scenic and close to essential shops .
Lưu trú 1 đêm vào Tháng 7, 2023
Team Tree trả lời vào 24/07/2023
Thank you for taking your time to leave us with your review and score from your stay. We are so happy to see that you enjoyed our location. At the tree motel we have plans to update the motel so we dearly appreciate your feedback regarding the sink and toilet. Keep your eye appealed on our social to get the latest updates of the tree motel. We hope to welcome you back in the future. Kind regards

10/10 - Xuất sắc

David

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place to stop. Dated yes but still comfortable. The water pressure in the shower was amazing. Good clear communication between myself and staff. Definitely stay here again.
Lưu trú 1 đêm vào Tháng 7, 2023
Team Tree trả lời vào 24/07/2023
Hi David, Thank you for your fabulous review and score from your stay with us. We are so filled with delight to see that you enjoyed our shower and our staff. We do have plans to update the Tree Motel in the future, So keep an eye out on our socials for when this happens. We look forward to welcoming you to the tree Motel again. Kind regards

8/10 - Tốt

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great overnight stay! Friendly & convenient.
Lovely stay. Friendly staff. Convenient and close to everything. Great overnight stay.
Lưu trú 1 đêm vào Tháng 5, 2023
The Tree Motel trả lời vào 07/06/2023
Thank you for your review and feedback. We are glad you enjoyed your stay with us and hope to welcome you back again in the future.Kind regards - The Tree Motel

10/10 - Xuất sắc

Gavin

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Old but comfortable
Lưu trú 2 đêm vào Tháng 5, 2023
The Tree Motel trả lời vào 07/06/2023
Thank you for your review and feedback.We have passed on your feedback to the team.Kind regards - The Tree Motel