2 quầy bar/khu lounge, bar ở tầng thượng

Nhận xét về Sheraton Grand Nashville Downtown

4 out of 5
Sheraton Grand Nashville Downtown
623 Union St, Nashville, TN

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 686/1406 nhận xét" "
Đánh giá 8 - Tốt. 321/1406 nhận xét" "
Đánh giá 6 - Được. 181/1406 nhận xét" "
Đánh giá 4 - Kém. 118/1406 nhận xét" "
Đánh giá 2 - Tồi. 100/1406 nhận xét" "

8,4/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Liz

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was small compared to what i was paying for. I expected a more updated and nicer bathroom.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Liz, thank you for sharing your thoughts on your recent stay. Guest comfort and satisfaction are extremely important to us. We appreciate your feedback and will continue to strive towards enhancing our facilities. It would be a pleasure to have you back at the Sheraton Grand Nashville.

10/10 - Xuất sắc

Vanessa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were amazing! Shuttle to Broadway was convenient and there was an option to use bikes provided by the hotel. The room was a great size and we had a mini fridge upon request for no fee. Our experience was great and I’d definitely stay again.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Vanessa, the team members at the Sheraton Grand Nashville are thrilled to hear such positive feedback! It's fantastic that you appreciated the shuttle service, the bike option, and the spacious room. We're delighted you enjoyed your stay and look forward to welcoming you back.

10/10 - Xuất sắc

Dorde

Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
Thank you for the perfect rating, Dorde!We are very pleased to hear that you had a wonderful stay at Sheraton Grand Nashville. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - Xuất sắc

george

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The speed and look of the 4 open glass elevators and roof top skye lounge.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
George,Thank you for sharing your experience! The team at Sheraton Grand Nashville is delighted to hear that you enjoyed the swift glass elevators and the stunning rooftop Skye Lounge. We’re looking forward to welcoming you back for another fantastic stay.

8/10 - Tốt

melissa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The construction was loud but understandable for the garage improvements.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Melissa, thank you for your understanding during our ongoing enhancements project. We're working hard to complete the changes promptly and minimize any disruptions for our valued guests. At Sheraton Grand Nashville, we take pride in providing a serene stay and hopefully on your next visit, everything will be just as you wish.

10/10 - Xuất sắc

Constantina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Constantina, thank you for choosing the Sheraton Grand Nashville and sharing your rating with us. It's fantastic to see your stay met your expectations. Should your travels bring you back to Nashville, we hope to be your choice of accommodation once again. Safe travels!

10/10 - Xuất sắc

sandra

Đi theo nhóm
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Sandra, it's a joy to learn you had a standout experience at Sheraton Grand Nashville! We are heartened by your rating and hope to welcome you back soon for another delightful stay.

4/10 - Kém

Randy

Khách đi công tác
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
TV didn't work. Hotel staff tried to fix it but it still didn't work. I don't know why hotels insist on 1990s technology crap TVs.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 10/05/2024
Randy, it's regrettable to hear about the technical hiccups you experienced with the television during your stay. We always strive to provide the best, inclusive of modern, functional amenities. Your feedback has been noted and will be discussed with our team members dedicated to maintaining our rooms. Your patience is appreciated.

10/10 - Xuất sắc

Warren

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 10/05/2024
Warren, it's great to hear you had a top-notch experience at Sheraton Grand Nashville. We appreciate you choosing to stay with us and look forward to seeing you again during your next visit.

6/10 - Được

Sohail

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Need more staff at the front desk and an update
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Sohail, thank you for sharing your feedback. Your comments regarding the front desk and potential updates have been noted. We are continuously working to improve and your input is appreciated.

8/10 - Tốt

Alex

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were wonderful! Everyone was friendly and wanted to help. Loved the ride in the Golf cart! Such a nice amenity and loved the driver! She was so fun! Would have given a give except for the construction noise and mess. Only negative was that they gave you 2 cold beverages at check in yet there was no refrigerator in the room.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Alex, it's great to hear your positive feedback about the Sheraton Grand Nashville, including the engaging interactions you had with our colleagues and the enjoyment of our unique amenities like the golf cart ride. We pride ourselves on these aspects of the guest experience. That said, we regret any disturbance caused by the construction and sympathize with your issue regarding the cold beverages and room facilities. Your suggestions are valuable and will be considered for our future enhancements. We're looking forward to welcoming you back and exceeding your expectations next time.

8/10 - Tốt

Ken

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel was nice. The staff was excellent. Also, the room was clean and spacious. There were major issues with construction noise and one of the elevators was being renovated which caused very long waits. I took the stairs coming down from the 14th floor, which was fine, but I needed to wait for 15 minutes at a time to get up to my room. Other than that it is a nice facility.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 20/04/2024
Ken, it's great to hear that you found the team members of Sheraton Grand Nashville to be excellent and that your stay was comfortable due to the cleanliness and spaciousness of the room. We understand your concern regarding the renovation noises and the delay caused by the upgrade to one of the elevators. We prioritize the comfort of our guests and any inconvenience faced is certainly not expected. We look forward to having the chance to once again provide you with a smoother and more enjoyable stay in the future.

6/10 - Được

Dave

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
The ‘Library’ has some Foul Smells coming from under the bar…Terrible Smells
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/04/2024
Dave, it's unfortunate to hear about your experience with unpleasant odors in our 'Library'. Please be assured that we attach great importance to maintaining a clean and inviting environment for our guests at Sheraton Grand Nashville. Your feedback has been noted and will be used to address the issue you pointed out. We hope to have the opportunity in the future to deliver the more comforting experience you deserve.

8/10 - Tốt

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was nice, super clean and close to bars. We was able to to walk to Honky Tonk Highway within 10 mins. The only negative thing was the we was unable to watch any tv because it was not working nor was their internet and stafd tried to come in and clean before our check out time but overall would recommend and would stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/04/2024
Jennifer, it's great to hear that you appreciated Sheraton Grand Nashville's cleanliness, convenient location, and proximity to the famous Honky Tonk Highway. We also appreciate your understanding about the TV and internet services during your stay. Please know that our team members are always on hand to assist and ensure a hassle-free experience. We apologize if any premature room cleaning disrupted your stay. Your recommendation and intention to revisit are the highest compliments we could receive. We're looking forward to welcoming you back for an even better stay.

4/10 - Kém

Claudia

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Major construction going on inside the hotel (was not informed of this prior to our stay). Very noisy all day, and horrible fumes. Our room was not ready on time and nothing was offered for our lengthy inconvenience, I had to ask for something for our trouble and received only a few $20 breakfast vouchers. Parking was outrageously priced. The hotel also offers a shuttle service via golf carts which would have been nice to use, however we were able to use it one day of our 4 days there, the driver refused to come and get anyone in our party the rest of the time. The elevators were also not working properly and that was a problem considering we were on the 21st floor.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Claudia, thank you for sharing your concerns. It's regrettable that you encountered disruptions during your stay due to ongoing renovations and experienced slight delay in receiving your room. It is our aim to communicate these types of conditions effectively to our guests, and we apologize if that was not the case. We value your feedback regarding the parking pricing and the shuttle service. Please be assured that we'll look into the matter for improvement. In reference to the elevators, we understand the inconvenience this may have caused and our maintenance team remains on-call to address such issues swiftly. We hope you give us another opportunity to better serve you in the future.

2/10 - Tồi

Bathsheba

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is currently under renovation so our room had no furniture. We only had a bed and the room felt dated. The shower worked well and the water was hot. There were only two elevators working and the hotel has 30 floors or more so the wait time to use the elevators was excessive.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/04/2024
Bathsheba, it's regrettable to hear about your experience. Renovations are indeed underway to enhance guest experiences. That being the case, we apologize if the room furnishings didn't meet expectations and that the elevator service wasn't as swift as desired due to the current project. More so, your comments about the warm shower are appreciated and we're keen to ensure all aspects of a guest's stay are positive. We hope you would consider staying with us again once these improvements are complete.

4/10 - Kém

Jean

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It would have been nice to have been told the property was undergoing renovations which included parking. Had to walk a block to the hotel after parking, the inside of the hotel is being remodeled as well. I understand having to remodel, I would have liked to know before it was too late to change our reservation.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/04/2024
Jean, we appreciate your feedback. We understand your frustration about the unexpected renovations during your visit. Our aim is to continuously enhance our guest experience, which unfortunately may occasionally involve construction. We regret that the distance between the parking and the hotel caused inconveniences. In the future, we plan to offer better communication regarding any major developments that could potentially affect the stay of our valued guests.

6/10 - Được

Bill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Room was nice. Except we reserved a King Bed. Ended up with two double. Also Tub filled with water while showering never drained. Same with sink. Tub still full when we left. Maybe a different place next time.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 10/04/2024
Bill, thank you for sharing your thoughts. It's disappointing to learn about the issues pertaining to the bed type and the bathroom facilities. We always aim to meet our guests' expectations and we seem to have missed the mark on this occasion. Your feedback has been noted to ensure we improve for the future. We hope you will reevaluate and give us another chance to provide a more fulfilling experience.

2/10 - Tồi

Miriam Wagner

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 11/04/2024
Miriam, we're disappointed to learn that your experience fell short of expectations. We're committed to improving our services and we value your feedback. We hope to have the opportunity to welcome you back for a more satisfying experience.

8/10 - Tốt

tamara

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Construction going on at property . Rooms cleaned daily but not a great job . The elevators ( there were 4) , two were not working at all and the other two were slow in coming . One day there was no elevator working . No room service . Rooms need updating . People at front desk not very friendly .
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 07/04/2024
Tamara, we appreciate your feedback and want to acknowledge some aspects of your stay that did not meet your expectations. We're mindful of notes regarding cleanliness and aspects of maintenance, and we've escalated these to the appropriate departments. Our intention is for all patrons to receive warm and welcoming interactions with our front desk team; it appears we fell short this time. No doubt, your comments will contribute significantly to improvement. Despite these issues, we hope for another chance to host you for a better experience.

2/10 - Tồi

cindy

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
When we checked in we had reserved a room with two queen beds and were told there were none left so 4 ladies was given a room with 1 king bed. Very disappointed. They did offer us a roll way bed
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/04/2024
Cindy, our goal is to ensure guests are comfortable with their accommodation arrangements. We regret to learn about your dissatisfaction with bed allocations during the check-in process. While an additional bed was offered, we understand this may not have fully met your expectations. Your feedback serves as a vital learning tool for us as we strive to improve future guest experiences. We are hopeful of the opportunity to welcome you back and provide the service you deserve.

2/10 - Tồi

George

Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/04/2024
George, your feedback is important to us, and it's troubling to know that we did not meet your expectations. It would be helpful to have more specifics about your experience, helping us to pinpoint potential areas for improvement. Despite the lack of details, know that we strive to ensure every guest has an enjoyable stay and your review will be taken into consideration.

6/10 - Được

Harry, Acton

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Older property, needs updating (construction going on now). Elevators not all working people waiting on multiple floors long time. My TV was not working & front desk said they were sending up maintenance. I was away during day but the issue was never fixed. Service level was very average overall.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 02/04/2024
Harry, it appears that some aspects of your stay did not meet your expectations, especially regarding ongoing renovations and a delay in resolving an issue with your TV. Our aim is always to maintain efficient services and swift issue resolution. It's disappointing to hear about your wait time due to a limited number of operational lifts. We're continuously improving our facilities and services to better serve our guests. Your feedback is valuable as it aids us in identifying areas for enhancement. Thank you for sharing your experience.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 31/03/2024
Thanks for the perfect rating, Daniel! We can't wait to see you again soon for another amazing experience at Sheraton Grand Nashville. Have a great day!

4/10 - Kém

Pat

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Less than 24 hours prior to check-in (ie. past the point of cancellation), I received an email informing me of construction on the property that would cause noise and other inconvenience. This information should have been disclosed prior to passing the non-refundable reservation prior - an unacceptable "bait and switch". Its an old, tired, dated hotel, badly in need of an overhaul.
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 31/03/2024
Pat, we regret to hear that you found the timing of our construction notification unsatisfactory. We strive to provide all crucial details as soon as available to ensure a pleasant stay. Your remarks about the style of our property are noted too. We work hard to maintain a blend of comfort and charm, and we're sorry that this did not meet your expectation. Your feedback is valuable to us in our pursuit of continuous improvement.

8/10 - Tốt

Belinda

Đi theo nhóm
They were going thru a renovation which slowed down the elevators. Our room was already renovated, however, no refrigerator, no extra chair or sofa and plugs were difficult to use. But it was nice.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 30/03/2024
Belinda, it's delightful to hear that you found the Sheraton Grand Nashville appealing despite the ongoing renovations and minor challenges. We understand your concerns regarding room amenities and accessibility and we are working diligently to upgrade our facilities to ensure future guests experience a more excellent stay. Your feedback is valuable as it aids us in these improvements. We hope to welcome you back after renovations are complete to fully experience our enhancements.

6/10 - Được

Sam

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The Staff was helpful and "The Library" restaurant was very good. However, the room rate was MUCH higher than I thought I was paying and the daily parking fees were outrageous!! Plus, the parking area for valet was 5 blocks away and it took 20 minutes for you to get your car.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Sam, we appreciate your acknowledgement of the helpfulness of our team members and the quality of dining at "The Library". We understand concerns about room rates and parking fees, as well as the time it took for valet services. Rest assured, our prices are competitive and reflect the quality and location of our services. We're always working to refine our operations and your feedback helps us do that. We hope you'll consider returning for another visit in the future.

4/10 - Kém

Jason

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We have stayed here many times before and enjoyed it. Now there is construction and 2 elevators are closed, which caused waits to be 10-30 minutes. There was LOUD hammer drilling starting at 8am on the dot every morning. The garage is closed so valet has to park 5 blocks away which causes pickup wait times of 40mins at checkout.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 18/03/2024
Jason, we understand the recent improvements at the property caused some inconveniences such as waiting times for elevators and valet service. Rest assured, we are working diligently to expedite these renovations and to minimize any disruption to our guests. We look forward to having the pleasure of providing you with a more seamless and enjoyable experience on your next visit.

2/10 - Tồi

Laee

Khách đi công tác
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bad smell in the room. The smell permeated my all the clothings so that they should be dry cleaned.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 12/03/2024
Laee, thank you for sharing your experience. It's quite unfortunate that you found the room's aroma to be less than satisfactory. We understand the discomfort this could cause, particularly affecting your personal items. We highly recommend guests to report any issues right as they occur to our team members for immediate resolution. We hope you give us another chance in the future to better serve you.

4/10 - Kém

Jay

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 12/03/2024
Thanks for the feedback, Jay.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

4/10 - Kém

Jeremy

Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 24/03/2024
Jeremy, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 - Xuất sắc

Joshua

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 29/02/2024
Thanks for the amazing rating, Joshua!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sheraton Grand Nashville!

8/10 - Tốt

Tom

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We like the Sheraton downtown, that's why we stay there most of the time when we're in Nashville.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Tom, it's fantastic to know you frequently choose Sheraton Grand Nashville as your preferred accommodation during your visits to Nashville. Our team is always thrilled to welcome consistent guests like you. We appreciate your loyalty and are looking forward to hosting you again soon.

6/10 - Được

David

Prepare 4 Loud Construction/Non-Working Elevator
Eight (8) floors are being renovated. They, of course, don't tell you that until you arrive. The Elevators are mostly not working except for one, sometimes two, with waits of up to 15 minutes. It's ridiculous.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
David, thank you for sharing your feedback. We understand how unexpected construction and elevator wait times can alter the feel of a stay. Please know that these improvements are part of our ongoing efforts to provide better amenities for our guests. We hope you'll consider staying with us again in the future when our renovations are complete.

4/10 - Kém

Lesa

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was under construction. No where did it state when we booked that renovations were going on. While I understand completely that routine things have to go on etc. The parts of the property did not have water from till after 5:00 in the afternoons due to the renovations they had to turn it off on lower levels. There was only 2 of 4 elevators working. Over half the rooms were being redone. They would start working around 7 and not stop until 5 or 5:30. There was constant banging and vibration due to the work. It was hard to get any sleep. There was dust and dirt everywhere. While I do believe this is a very nice place to stay and had there not been such a large portion of the facility being renovated our stay would have been a lot nicer, we ended up leaving a day early.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
We appreciate the feedback, Lesa.It's unfortunate that you had such challenges during your time with us. We regret your inconvenience as we are making some renovations to further improve on our hotel. We do hope you come back to stay with us again to take advantage of our improvements.Thank you again for your feedback and for bringing this to our attention.

8/10 - Tốt

Eileen, New Lenox

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was nice. Very clean and updated. The rooms were nice and comfortable. We liked the shuttle service to Broadway St. The driver was very nice, personable and prompt. He gives you his number and you can call him to arrange pick up. The hotel is going through construction. We didn't see anything or hear much at all. The only downside was the elevators were a little slow but it didn't affect us and didn't think it was a big deal. We loved the location, we could walk to everything. Great area! We would stay here again for sure!
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Eileen, it's wonderful to know that you had a comfortable stay at Sheraton Grand Nashville and appreciated our cleanliness, updates, and the convenience of our shuttle service. We're also pleased that our team member's promptness and amiability added to your positive experience. We acknowledge your feedback about the elevator speed; we're always striving for impressive service. The prime location of our hotel is indeed a favorite among guests! We're thrilled to know you would return. Your support is much appreciated!

4/10 - Kém

Merrelle

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Too much construction noise. Parking was inadequate. $60.00 for valet!! Ridiculous. Over half of the elevators were not in service. Will not return.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Merrelle, we regret you were not entirely pleased with your experience. We understand that the external noise and elevator availability did not meet your expectations. We want to assure you these are not common occurrences and will be diligently addressed. While our valet services are competitively priced for the area, alternate parking options are available nearby as well. We hope for an opportunity to serve you better in the future.

6/10 - Được

Robert

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 28/02/2024
Thank you for sharing your feedback, Robert!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

2/10 - Tồi

Mark

Room wasn’t ready, ice machine broke. Elevators down.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 26/02/2024
Mark, it's unfortunate to hear that your visit didn't meet your expectations due to certain facilities not functioning as expected. We strive to ensure every aspect of our guests' stay is pleasant, and it seems we fell short this time. Measures are in place to address these situations promptly, and we'll ensure your comments reach the concerned departments for the necessary actions. We hope you'll consider giving us an opportunity to serve you better in the future.

8/10 - Tốt

Thomas

Đi cùng gia đình
Thích: Sạch sẽ
It was very clean and convenient
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/02/2024
Thomas, we appreciate your feedback. It's great to hear that you found the cleanliness and convenience of Sheraton Grand Nashville to your satisfaction. We strive to provide an excellent experience to all our esteemed guests. We hope to welcome you back for an even better stay!

4/10 - Kém

Angelica

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sheraton hotel
The room is good and the renovation didn't bother us during the renovation hours. My concern is when i booked the room it says that the deposit was $17 and when we check in i was suprised that it was $100. The vallet says $60 but charged me $65 and some cents. Overall we'll not coming back to sheraton hotel
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

Maria

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is pretty good, 9/10 the environment was safe and clean, they provided breakfast vouchers which it was nice. Their best feature is the sky lounge it’s a must . Besides the remodeling , I feel like the room was small for the price but what really affected me was the low water pressure in the shower. Overall is very good and I would stay there again.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 18/02/2024
Maria, thank you for your comments on your recent stay at Sheraton Grand Nashville. It's wonderful to hear that you found the environment safe and clean, enjoyed the breakfast vouchers and our Sky Lounge. We regret to note issues around the size of the room and bathroom facilities. Your insights are invaluable as we consistently strive to improve our guest experience. We're delighted you would choose to stay with us again.

2/10 - Tồi

edward j

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Elevators didn’t work most times Had to walk up and down stairs to 8th floor
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 15/02/2024
Edward, we're genuinely sorry to hear about the inconvenience you experienced regarding the elevators during your stay. It's always our aim to ensure guests have seamless access to all our amenities. We appreciate you bringing this to our attention and we'll ensure our maintenance team investigates thoroughly. Customer satisfaction is at the forefront of our service and we hope to have another opportunity to offer you a better experience.

8/10 - Tốt

Bobby

Lưu trú 4 đêm vào Tháng 12, 2023
Customer Service trả lời vào 13/02/2024
Bobby, we're pleased that you had a good stay at Sheraton Grand Nashville. We always aim to provide a superior experience for our guests and your high rating suggests we succeeded. However, we truly appreciate any specific feedback you may have as it helps us improve. We hope to welcome you back soon!

6/10 - Được

Kimberly

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 13/02/2024
Kimberly, it seems that your stay provided a neutral experience. We aspire to give all guests a memorable stay and would value more feedback to help pinpoint areas that may require improvement. Next time, we'd love to hear more about your stay. We hope to welcome you back to enhance your experience.

10/10 - Xuất sắc

Carrie

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay at this property often and it’s great!
Customer Service trả lời vào 11/02/2024
Carrie, it's always a pleasure welcoming you back to Sheraton Grand Nashville! We're delighted to hear that you enjoy your visits with us. We look forward to your next stay.

8/10 - Tốt

Michele

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Best part of hotel was Asher the Dasher! Great shuttle person! Very friendly and helpful! Construction was rough…elevators barely worked :(
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 09/02/2024
Michele, we're delighted to hear your praise for Asher and the stellar shuttle service. At the Sheraton Grand Nashville, the dedication of our team members makes all the difference. We regret, however, any inconvenience the construction may have caused and that the elevator functionality was not up to our usual standards. Rest assured, these concerns are being addressed to enhance guest satisfaction. We hope for the opportunity to welcome you back for an even smoother experience.

8/10 - Tốt

Allison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The construction is a nuisance- drilling, hammering and vibrations started as early as 8:30am. Valet parking is horrible-$60 per day and you’ll need to wait 30 minutes for your car. The most time consuming thing are the elevators. There were only 3 out of the 4 running and they took forever. If you’re trying to leave “on time” for something, you should allow an extra 5-10 minutes for elevators. Overall a very nice hotel where I’d stay again, but a few things need to be tweaked.
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 06/02/2024
Allison, we appreciate your feedback about your stay at Sheraton Grand Nashville. It's unfortunate the on-going enhancements and the valet parking wait time caused inconvenience. We also note your remark on the lift facilities. While we're pleased you found our hotel enjoyable overall, your valuable input helps us make necessary adjustments. We hope your future stays will be smoother, reflecting the high-standard experience we aim to provide.

2/10 - Tồi

Jeremy

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rough stay with lots of issues
The hotel was under renovation which is understandable but there was literally a jack hammer of some sort being used directly above our room when arrived. They’re were only 2 of 4 elevators working and was a minimum of a 15 wait to get on a be when it wasn’t busy. We waited upwards of 30 minutes before we decided to walk down the stairs from the 12th floor. The drain in our shower did not drain well at all. The furniture in the room was worn and stained. Had close to an hour wait for our valet upon departure after we were told it would be 20minites. Probably would not recommend this again.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 05/02/2024
Jeremy, it's regrettable to read about the issues you encountered during your stay. Understandably, disruptions due to renovations can be a nuisance, and we apologize for the extensive elevator wait times and any inconvenience caused by the bathroom's draining speed. We strive to maintain high standards, hence your comments about the worn-out room furniture and valet wait time are appreciated. Although mistakes were made on this occasion, we hope you give us another chance to prove our commitment to exceptional service.

10/10 - Xuất sắc

Alexandria

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My stay was wonderful
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 04/02/2024
Alexandria, it's wonderful to hear that you enjoyed your stay at the Sheraton Grand Nashville. We strive to provide our guests with memorable experiences and it seems we achieved just that during your visit. Thank you for your wonderful review and we hope to welcome you back in the future.