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Nhận xét về Super 8 by Wyndham Whites Creek/ Nashville NW Area

2 out of 5
Super 8 by Wyndham Whites Creek/ Nashville NW Area
7551 Old Hickory Blvd, I-24 W. Exit 40, Whites Creek, TN

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 221/993 nhận xét" "
Đánh giá 8 - Tốt. 287/993 nhận xét" "
Đánh giá 6 - Được. 224/993 nhận xét" "
Đánh giá 4 - Kém. 129/993 nhận xét" "
Đánh giá 2 - Tồi. 132/993 nhận xét" "

7,0/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jill

Đi cùng gia đình
Ice machine did not work Other wise all good
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Ayan Deep

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Manager was really helpful when I wanted recommendations on nearby touristy spots! Only concern was there seemed to be some individuals near the parking lot/rooms, who seemed to not be staying the night at the hotel. Made me a little worried about safety as I had a parked a minivan full of stuff!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Ayan Deep,We appreciate your positive feedback on our manager's assistance with recommendations. Your safety is our priority, and we take all concerns seriously. We recommend guests contact the hotel management to address any security issues for a pleasant stay.

8/10 - Tốt

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to everything
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 22/05/2024
Hello Kimberly,We're pleased to hear you found our hotel conveniently located. It's great to know you enjoyed the central setting during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

8/10 - Tốt

Kimberly

Đi cùng thú cưng, Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
The property was very reasonable priced and the workers were great. A little on the noisy side but it was a Saturday night
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello Kimberly,We appreciate your positive feedback about our competitive rates and friendly staff. Please accept our apologies for any noise disturbances you experienced on Saturday night. Your comments will be shared with our team for further improvement. Thank you for choosing to stay with us.

10/10 - Xuất sắc

Eric

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very clean rooms and upgraded
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello Eric,We're pleased to hear you found our rooms clean and upgraded during your stay. Your feedback is greatly appreciated as we strive to provide excellent accommodations for our guests. We hope you had a comfortable and enjoyable time with us. Safe travels!

8/10 - Tốt

Janessa

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Janessa, We appreciate you choosing our hotel for your recent stay! We look forward to welcoming you back in the future.

2/10 - Tồi

Joni

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Joni,We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to reach out to us directly with any specific feedback you may have, so we can make improvements for our future guests. We appreciate your input.

8/10 - Tốt

nicholas, imperial beach

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms had been remodel in recent times. Cable was unplugged on tv, not a difficult fix. Seemed that the room had a pet smell to it. Outside of that staffbwas friendly and was an easy stay
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello nicholas,We appreciate your feedback regarding the recent room renovations and friendly staff. We regret any inconvenience experienced with the TV cable and the room smell. We always strive to provide a comfortable stay for all guests and will address your comments with our team for improvement.

4/10 - Kém

Laura

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was dirty and could use a good cleaning. Housekeeping could be intrusive. Ended up taking a stray cat home that had been living at the hotel for weeks according to staff that nobody cared about.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Laura,We appreciate your feedback and apologize for any inconvenience caused. We will address these cleanliness concerns with our housekeeping team for improvement. For any further issues, please reach out to our management team directly for assistance.

2/10 - Tồi

Jorge

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ropa de cama arrugada, como si no la hubiesen cambiado, insecto muerto, La empleada amable, le comunicamos lo anterior y nos dijo que lo iban a cambiar, regresamos a las cuatro horas y todo estaba igual, se lo volvemos a recordarle y nos dio sabanas y cubrecamas para que nosotros los cambiaramos. (Todo doblado pero arrugadas como si estubieran mucho tiempo en la secadora despues de terminado el secado) Sabanas quemadas con cigarrillos en una habitacion de no fumadores. $ 122. Es un robo por esta habitacion.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Jorge, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - Xuất sắc

Teresa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Pleasant, clean and quiet location. Convenient just off interstate. It was advertised as was offering breakfast but only had cereal, honey buns or toast. No eggs, meat or pancakes which usually comes with breakfast.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Teresa,We appreciate your feedback on our pleasant, clean, and quiet location. While we apologize for any inconvenience regarding the breakfast options, we are glad you found the hotel location convenient. Rest assured that we have noted your comments for further review. Thank you for bringing this to our attention.

6/10 - Được

Robert

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Older Super 8, fine for 1 nights rest. Had a thundering herd in the room above us 😶
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 16/04/2024
Hello Robert, We regret to hear about the disturbance you experienced during your stay. Guest comfort is a top priority, and we apologize for any noise disruptions you encountered. Your feedback will be shared with the team for future improvements. Thank you for taking the time to share your experience with us.

10/10 - Xuất sắc

Stheven

Lưu trú 9 đêm vào Tháng 3, 2024
Manager trả lời vào 01/05/2024
Hello Stheven,We are amped to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Katelin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 10/04/2024
Hello Katelin,We are thrilled to hear you had an excellent experience at our hotel. Please feel free to reach out if you need any assistance in the future.

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 11/04/2024
Hello Robert,We are excited to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Carlos

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
property was clean, quite, walk to resrurant, and marke
Lưu trú 5 đêm vào Tháng 3, 2024
Manager trả lời vào 07/04/2024
Hello Carlos,We are delighted to hear that you found our property clean, quiet, and conveniently located near restaurants and markets. We strive to provide a peaceful atmosphere and easy access to local amenities for our guests to enjoy during their stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 - Xuất sắc

Samuel, Enoree

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean up to date facility. Will stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Samuel,We are delighted to hear that you enjoyed your stay with us and found our facilities to be clean and up to date. We look forward to welcoming you back in the future for another wonderful stay.

10/10 - Xuất sắc

Alexis

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had no issues at all and will be staying again in a week
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Alexis,We're thrilled to hear you had a seamless stay with us! We look forward to welcoming you back for another memorable experience next week.

10/10 - Xuất sắc

Tami

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The review
Very nice I’ll stay again but the showers needed some extra cleaning but over all I was happy..
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Tami,We appreciate your feedback and are glad to hear you enjoyed your stay overall. Your comments about the showers have been noted for our team's review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 - Tồi

Scott

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled terrible and musty. The bathroom smelled strongly of urine. The direct tv didn’t work, nothing on the TV worked at all. The smoke detector was hanging by wires from the ceiling. Their website stated “breakfast” and all they had was Honey buns, juice and coffee. Absolutely terrible experience
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Scott, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We value your feedback and will address the issues you mentioned internally to ensure we continually improve our services. We encourage you to contact our management team directly to discuss your experience further.

8/10 - Tốt

Kyle

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 22/03/2024
Hello Kyle, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 - Tồi

Jenny

I did NOT STAY.
Lưu trú 4 đêm vào Tháng 1, 2024
Manager trả lời vào 20/01/2024
Hello Jenny, We apologize for any confusion or inconvenience caused. If there is anything further we can assist you with, please do not hesitate to contact our management team directly.

10/10 - Xuất sắc

Tracy

Khách đi công tác
The free breakfast was terrible!
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 13/01/2024
Hello Tracy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a very comfortable stay
Room was pretty run-down: a fixture on the bathtub was broken off, and was just lying on the toilet. The shower head sprayed water where it attached to the pipes. Hair in the bathtub. Also, the room smelled STRONGLY of wet paint or varnish. The smell never dissipated. The lady at the front desk was pleasant, though.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/01/2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your kind comments about our front desk staff. We're sorry to hear about the issues you encountered with the room. We have taken note of your concerns and will address them with our maintenance team to ensure a better experience for future guests.

4/10 - Kém

Bradley

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 25/12/2023
Hello Bradley, We appreciate you choosing to stay with us and taking the time to leave a rating. We value your experience and if there is anything specific you would like to share about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide a better experience.

6/10 - Được

James

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 24/12/2023
Hello James,We appreciate you taking the time to rate your recent stay. If there is any specific feedback you would like to share with us about your experience, please don't hesitate to reach out to our hotel directly. We value your opinion and would love the opportunity to address any concerns you may have had.

4/10 - Kém

Darrell

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
DO NOT RECOMMEND
I called the front desk and tried to get different room as soon as we walked inand saw thw condition of the room. I had to book a room because my power was out due to tornado and could not allow my best friend i was caring for while he recovers from a multiple stroke to stay in 26°F house. The riom smells like a smokers room when we said we didn't smoke. The room was dirty, had a leak in front of the toilet, and the TV didnt work. Pretty devastating to know i had to leave my friend there for rhe night while i worked closeby. The motel would not give me a refund so I could try with what little time i had to move him elsewhere. I wish i had gotten more pictures. NEVER STAY HERE.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 15/12/2023
Hello Darrell, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. As an online guest relations specialist, I would recommend contacting our management directly to discuss your concerns further. We appreciate your feedback and will use it to improve our services.

10/10 - Xuất sắc

Timothy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It looks like this property has had a recent renovation. The room was in very good condition. Clean and well appointed. I would highly recommend this property to anyone traveling through the area. The staff and management are very knowledgeable and friendly. Five. Stars all the way.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/12/2023
Hello Timothy,Thank you so much for your kind review! We're thrilled to hear that you found our recently-renovated room clean and well-appointed. Our staff and management take great pride in providing knowledgeable and friendly service. We appreciate your recommendation and hope to welcome you back in the future for another five-star experience.

2/10 - Tồi

Lisa

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked 3 nights.The staff is rude and not at all helpful. The room was disgusting. Decided quickly that I couldn't stay there, after killing 2 cockroaches. Asked for a refund was told I had to get a refund from Expedia. Expedia said I have to get the refund from Super 8. Only stayed a few hours and they wouldn't give me my money back. It was so gross. The people that clean the rooms need lessens on how to clean. I've filed a complaint with the better business bureau and I'm going to contact Wyndham to see if they will refund my money. I wouldn't let my dog stay here. Worst place I've ever stayed at.
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 24/11/2023
Hello Lisa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - Tốt

Misty

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was good for what we paid. Clean, good water pressure and temperature. Double beds at small. Apparently it's $20 cheaper if you book through Expedia but pay when you get there, not ahead of time.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 14/11/2023
Hello Misty,Thank you for your feedback! We're glad to hear that you found our room clean and with good water pressure and temperature. As for the double beds being small, we apologize for any inconvenience caused. We always strive to provide comfortable accommodations for our guests. For future reservations, we recommend checking various booking platforms for the best rates. We appreciate your patronage and hope to welcome you back soon.

2/10 - Tồi

Margaret

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awful!
Room smelled bad, refrigerator didn’t work, sink leaked all over the floor, exhaust fan falling out of ceiling, smoke detector disconnected, burn holes all over the blankets in a non smoking room, obvious dust and hair left behind from not cleaning properly. Overall gross and a waste of money!! Do yourself a favor and stay somewhere else!!!
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 14/11/2023
Hello Margaret, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate you bringing these concerns to our attention and we will be sure to address them with our team. We value your feedback and will use it to improve our services.

8/10 - Tốt

Antonio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hôtel sympa
Hôtel en cours de rénovation, avec une super literie, le petit déjeuné est un peut juste, le personnel est sympa et serviable Emplacement un peut éloigné de Nashville mais rien de dramatique 15 minutes
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 11/11/2023
Hello Antonio,Thank you for sharing your feedback with us. We appreciate your positive comments about our comfortable beds and friendly and helpful staff. While we apologize for any inconvenience caused by ongoing renovations, we are glad your overall experience was positive. Our location may be a bit further from Nashville, but it is easily accessible within a 15-minute drive. We value your business and hope to welcome you back in the future for an even more enjoyable stay.

8/10 - Tốt

Bryan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hospitable and clean
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 28/10/2023
Hello Bryan,Thank you for your kind words! We strive to provide a welcoming atmosphere and maintain a high standard of cleanliness for our guests. We humbly request a return visit.

8/10 - Tốt

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Lisa,Thank you for your feedback. We value your opinion and appreciate you choosing our hotel. We look forward to serving you again in the future.

10/10 - Xuất sắc

Hayley

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Hayley,Thank you so much for the 10 out of 5 rating! We are thrilled to hear that you had such an exceptional experience with us. We look forward to welcoming you back again soon!

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ
Its an ok motel
The motel is ok for the price. The room wasn't that clean. As there was was small hairs in the bathtub and the floor in the entire room was dirty. And make sure you either have $50 cash or a credit card for the incidentals charge. They won't take debit to do the incidentals.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Dear Guest, We apologize for the cleanliness issues you experienced in your room. Our housekeeping team will be notified to ensure a higher standard of cleanliness moving forward. Regarding the incidentals charge, please note that we accept credit cards or 50 cash for this purpose.

6/10 - Được

Brenda

Khách đi công tác
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
White Creek Super 8
Room smelled of smoke, tub had cigarette burns on them, the “wraps” To protect items, like the blow dryer, had someone’s toothpaste on it (gross!!). The desk clerk had an attitude when I got upset about needing a credit card, some of us do not have them. She said she just worked there. I did not get angry at her at all and I told her I wasn’t upset with her but her attitude continued. I was exhausted after driving for 24 hours straight!!!! I will not be going there again! I’d rather pay double the amount then to give them my business ever again!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Brenda, We apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we are sorry that we fell short in meeting your expectations. We appreciate your feedback and will address these issues with our team to make sure our guests would have a comfortable stay.

2/10 - Tồi

Veronica

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property, very dirty, the room very very dirty, I don't like saying that, cleanliness doesn't exist in that hotel!!! I'm very disappointed!
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Veronica, We apologize for the inconvenience caused during your stay. We will address your concerns with our housekeeping team to ensure that cleanliness is maintained to our standards. Thank you for bringing this to our attention.

2/10 - Tồi

Nolan

Đi cùng thú cưng, Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Treated like a 2nd class citizen because I have a pet with me. I ordered a Kingsized bed they put me in a room with 2 double beds because that’s one of their “pet rooms”. Because they 3rd party franchise owner is CHEAP won’t honor the bookings. I was discriminated against because I have a dog. If I order a Kingsize bed, because I’m 6’2”. I want a KINGSIZE bed! Not only did they downgrade my room they still make me pay a $25 pet fee. To stay in a lower tier room. This is by far not ok! And these independent hotel chain owners are doing this garbage nationwide and need to be called out on it!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Nolan, We apologize for any inconvenience caused. We understand your frustration and regret any misunderstanding regarding your room preferences. Our team aims to provide excellent service to all guests, including those with pets. We value your feedback and will do our best to address these concerns with our housekeeping department.

4/10 - Kém

John

The person at the register was rude
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 21/10/2023
Hello John, We apologize for any inconvenience caused. We will address this behavior with our staff to ensure it doesn't happen again. Thank you for bringing it to our attention.

8/10 - Tốt

Allison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
i liked the cleanliness
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 20/10/2023
Hello Allison,We are delighted to hear that you enjoyed the cleanliness of our hotel! Thank you for your positive feedback.

6/10 - Được

Vincent

Thích: Sạch sẽ, tiện nghi phòng
Juste pour une nuit
Motel un peu bruyant à cause des nombreux camions. Chambre spacieuse mais pas d’éclairage au plafond !Grande salle de bains avec douche, douchette. Accueil très froid. Les machines à laver ne fonctionnent pas mais le personnel s’en fiche. Pas grave , c’est juste pour une nuit !
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 14/10/2023
Hello Vincent,Nous nous excusons pour le bruit des camions et le manque d'Ãclairage au plafond. Nous prendrons en compte vos commentaires pour amÃliorer ces aspects. Si vous avez d'autres prÃoccupations, n

8/10 - Tốt

Edvin

Thích: Sạch sẽ, nhân viên & dịch vụ
customer service needs to be improved
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 09/10/2023
Hello Edvin,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We were fine with our stay.
The family running the business is very nice and we did enjoy our stay. We love wood looked floors, seems like everywhere we have gone lately with them though we have had to take a towel and water to clean the dirty floor. So we did that there too. I also tried to clean the mold out of the shower. I realize they are an older couple trying to run it, they also should have someone to help so they can clean the mold from the shower. It is a complimentary breakfast with toast, honeybuns and cereal and beverages, which was fine before we started off every morning. It was a treat to visit with Crupue. She was very knowledgeable about Nashville. It is within 15 minutes of everything and in a quiet part of town. The only time there was any noise was when they rented the room above us.
Lưu trú 4 đêm vào Tháng 9, 2023
Manager trả lời vào 04/10/2023
Hello Guest ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ok
The beds were up 😞 n a pedestal, making them almost too high to climb up onto. The room was to be non-smoking but it has been smoked in and the edge of the bathtub has multiple cigarette burns where previous guests have obviously smoked and set their cigs down on the edge of the tub.
Lưu trú 3 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Dear Guest,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room and comments about our tub. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 - Tồi

Jaycelle

Không thích: Sạch sẽ, nhân viên & dịch vụ
Nothing
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hello Jaycelle, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 - Kém

David

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Find somewhere else
Not clean , would not Recommend.
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 09/09/2023
Hi David,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. We appreciate your kind words about our staff, and I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 04/08/2023
Hello Kevin,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - Tốt

Nancy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Omg, the coffee pot was so stinky, I wanted to throw it away!! So glad i didn't just open it and add water!! Sure does need updating in here!
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 30/07/2023
Hello Nancy,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great front desk employee.
The lady at the front desk was very professional. She was on the phone with an irate customer whose reservation was mistakenly cancelled by another employee. She offered solutions and was always polite.
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 27/07/2023
Hi Linda,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again