8/10 - Tốt
Victoria
Khách đi công tác
23/09/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
The apartment was conveniently located, clean and spacious. What I did not like was the check-in process and communication. I reserved 2 rooms, one for me and my husband and the other one for our business associate. Each room reservation had correct name and contact info. However when the property reached out with the check in information, they were emailing me his room codes, etc and not sending the ones I needed for our room. I had to call to get that situated.
Then, when they corrected it and sent me the info the codes didn’t work. It’s very frustrating to drive over 10 hours and not be able to get in. When we called that it wasn’t working no one answered and we had to leave a message. By the time they called back 15 minutes later we had managed to get in, but it’s beyond frustrating when you’re exhausted and can’t access the apartment.
Once in it was comfortable, however lacking some basics. In 2025 I do not think conditioner is a luxury. I consider it a basic toiletry that should be there. Trying to quickly get ready for a work event and not have basic shower products is disappointing at this price point.
Parking is limited and the checkout process is also on your own. The spaciousness of the apartment is nice but I most definitely prefer the service and staff in a hotel.
Victoria
Lưu trú 1 đêm vào Tháng 9, 2025
