Thank you for your feedback. We well continue to work towards improving our product so that our guest experience is enhanced.

We are sorry that your experience was not to your standard. We will continue to work with our team and management to rectify all concerns and work towards better customer service.

Hello Valued Client, Thank you for your review. We are so happy that you enjoyed your stay with us and would love to welcome you back again!

Hola José, lamento mucho las molestias ocasionadas, estábamos teniendo algunas deficiencias técnicas con nuestros servicios wifi, puedo asegurarles que se han resuelto. En lo que respecta a la piscina. También prestaremos mucha atención a nuestro equipo de mantenimiento para asegurarnos de que nunca vuelva a suceder. una vez más, me disculpo por las molestias.

Hello, Thank you for your feedback. We do apologize that you had a difficult time finding the hotel and that the front desk agents were unavailable to meet you. Due to the curfew set in place, there is a limited-time set for check-ins. This information should have been communicated to you by your booking agent. We do apologize for any inconvenience that this may have caused.

Hi thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Hi thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.