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Serhs Natal Grand Hotel & Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
Premium Suite | Terrace/patio
Aerial view
3 bars/lounges, poolside bar
Reception hall
Located on Via Costeira, Serhs Natal Grand Hotel & Resort is the perfect haven for families. Enjoy a beachfront escape with a poolside bar, shopping on site and multiple dining options including seafood at one of its 5 restaurants. Relax in the spa or get active with fitness classes and volleyball; afterwards unwind in a free cabana or lounge by one of 3 outdoor pools.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • All-inclusive
  • Spa
  • Gym
Aerial view

On the beach

This Art Deco-style resort is located on the beach. Take advantage of the free beach cabanas, beach loungers, and beach towels.

Suite Presidencial | Terrace/patio
Suite Presidencial | Terrace/patio

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Lateral Mar) | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
Designer toiletries
  • 26 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Apartamento Família Prime Lateral Mar)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar | 1 bedroom, minibar, in-room safe, individually decorated

Apartamento Família Prime Frente Mar

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (Prime Lateral Mar)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Sofa bed
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

Junior Suite (Prime Frente Mar) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (Prime Frente Mar)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Sofa bed
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | View from room

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
Designer toiletries
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | View from room

Quarto Exclusive Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Exclusive Suite, 1 Bedroom, Private Pool, Beach View | Balcony view

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Smart TV
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | View from room

Premium Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | Balcony view

Suite Presidencial

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 192 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

Quarto Premium Family | View from room

Quarto Premium Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 2 Double Beds
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About the area

Located on the beach, Serhs Natal Grand Hotel & Resort is in Via Costeira, a neighbourhood in Natal. The area's natural beauty can be seen at Ponta Negra Beach and Genipabu Beach. Travelling with kids? Consider O Maior Cajueiro, or check out an event or a game at Frasqueirao Stadium.
Visit our Natal travel guideOpens in a new window
View more Resorts in NatalOpens in a new window
Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Natal Convention Center - 10 min walk - 0.9 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km
  • Morro do Careca - 4 min drive - 4.6 km
  • Ponta Negra Beach - 5 min drive - 5.0 km
  • Federal University of Rio Grande do Norte - 6 min drive - 6.9 km

Getting around

  • Natal Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • ‪Tapiro Grill - ‬2 min walk
  • ‪Real Botequim - ‬5 min drive
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Bar Molhado - ‬2 min walk
  • ‪Pitt Burguer - Pastel e Açaí - ‬12 min walk

About this property

Serhs Natal Grand Hotel & Resort

Luxury family-friendly resort near Ponta Negra Beach
Take advantage of a poolside bar, a terrace and shopping on-site at Serhs Natal Grand Hotel & Resort. With a beachfront location, free beach cabanas and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a body wrap and a body treatment at Kensho Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Fitness classes are offered at the health club; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 3 outdoor pools and an indoor pool, with a waterslide, free cabanas and sunloungers
  • Free self-parking
  • Multilingual staff, a computer station and a lift
  • A banquet hall, a gift shop and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 395 individually decorated rooms have thoughtful touches such as 24-hour room service and air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
  • Bathrooms with designer toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift (32 centimetre wide door)
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (73 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serhs Natal Grand Hotel & Resort?

Self-parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Checkout is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is steps from Dunes Park and 2.3 mi (3.8 km) from Ponta Negra Beach. Natal Convention Center and Craft Fair of Ponta Negra are also within 1 mile (2 km).

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Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025

10/10 Excellent

JAMES

Family Vacay

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024

10/10 Excellent

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025

8/10 Good

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
The food was boring
Stayed 7 nights in Jun 2024

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jean

Stayed 3 nights in Jul 2025

8/10 Good

Carolina Toshie Fudissaku

Liked: Cleanliness, amenities
Hotel está meio antigo, acomodações no geral precisam de uma reforma apesar dos quartos serem amplos. Serviço médio, camareira não limpou nosso quarto no horário tive que ligar para solicitar além de não repor amenidades como condicionador e sabonete, nos restaurantes a lá carte (Marenostro) a comida demorava muito e os garçons eram meio atrapalhados. O Wi-Fi do hotel não é bom, conexão lenta. Um hotel 5 estrelas precisa encantar o cliente, tudo precisa estar impecável pelo preço que se paga e não foi o que aconteceu.
Stayed 5 nights in Jun 2025

8/10 Good

Elias

Stayed 4 nights in Jun 2025

10/10 Excellent

Heitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel magnífico!!! Férias incríveis
Stayed 6 nights in Jun 2025

10/10 Excellent

miriam

Liked: Cleanliness, amenities, property conditions & facilities
muito bom hotel limpo
Stayed 2 nights in May 2025

10/10 Excellent

RENATO PEREIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Wellington

Disliked: Property conditions & facilities, room comfort

Estadia do terror

Estive pela segunda vez, a primeira me deram opção de escolher quarto, já na segunda com quartos disponíveis me colocaram nos quartos com muita fumaça ou cheiro de fritura sem contar com sinal de Wi-Fi e conexão horrível principalmente quarto 325
Stayed 2 nights in May 2025

10/10 Excellent

Carolina C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

JOAO B DA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

Romario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Otima experiência
Stayed 2 nights in May 2025

10/10 Excellent

FRANCISCO IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GRATIDÃO

Foi incrível
Stayed 3 nights in May 2025

8/10 Good

Jainine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minha estadia foi 9 de 10

Stayed 4 nights in May 2025

10/10 Excellent

Marilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo lazer ou negócios.

Hotel reformado, muito bem situado na Via Costeira, novo visual no restaurante principal e apartamentos atualizados, atendimento rápido. Restaurantes internos de muito boa qualidade, destacando o Tapiro, excelente para família e para viagem de negócios. Piscina e área de lazer para adultos e crianças elogiável, de frente para o mar e Morro do Careca.
Stayed 3 nights in May 2025

10/10 Excellent

LUISMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Evana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito boa!
Stayed 1 night in May 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Incrível
Stayed 6 nights in Apr 2025