2/10 - Tồi
Kamilah
19/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I came to this hotel seeking peace, but left physically harmed and emotionally drained.
After reporting a large ant infestation in the bathroom sink, I was told the room would be cleaned and items replaced. Instead, while I stepped out briefly, hotel staff sprayed Baygon pesticide—a chemical insecticide—without notifying me, without ventilating the room, and without protecting my personal belongings, including my toothbrush and skincare items left near the sink.
When I returned, the air was thick with fumes, the window was closed, and there was no cleanup. I received no warning and no support. I had to leave the room immediately with a headache and wait over an hour in the lobby. I later paid out of pocket to use the hotel’s sauna in an attempt to detox my system.
The bathroom has no ventilation. The window opens to a hot wall of pipes. The AC recirculated the smell, making it hard to breathe. I had to wear a KN95 mask inside the room.
I am immunocompromised and currently managing cancer, and I made this clear to staff. Still, I was met with no urgency or care. Baygon is dangerous to inhale, especially for someone with health conditions. Yet the next morning, ants were back in the same place.
Kai at the front desk showed kindness and empathy. But overall, this experience was negligent and unsafe—especially for a hotel marketed as a wellness retreat.
Guests with health sensitivities: be cautious. Management will treat you like an inconvenience
Kamilah
Lưu trú 4 đêm vào Tháng 7, 2025
