"Parking was confusing for us, but give us some grace as we don't stay at hotels often... we made a mistake and called the front desk to assist us out of the garage since we were a little early for check-in. The woman came up and told us we need to use our keys to open the garage, and we told her we didn't have keys (we meant not yet, as we were waiting to check in). She said in a very condescending way, "That's what happens when you aren't a guest, have a great night." The gate lifted, and we found street parking, paid the meter and waited a half an hour until check in began. If she had explained to us that we could bring our ticket down to the lobby to pay for parking along with checking in, then there would have been no issues. Her attitude and assumption ruined our mood that afternoon. Nothing major, but just so rude. Just from that confusion and attitude from staff, we will not be going to the Hyatt again.
Other than that, the rooms didn't have carpet, which I liked. I imagine it is so much easier to clean. Room was beautiful and clean. Breakfast was pretty standard but fresh and tasted good."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
