8/10 - Tốt
Sue
Đi cùng gia đình
09/06/2025
Thích: Sạch sẽ
The property is very nice and great views over the bay. Staff are friendly but do not have any ability to make decisions when a problem is encountered. We had booked, and had confirmed by the property, a room for someone who was totally requiring disability access facilities - and the property emailed and told this was the case but on arrival the room being shown was not fit for someone in a wheelchair. There was no shower rails, no seat and the room was too small to allow anyone in a wheelchair to navigate around the room. This was sorted after several phone calls with the offsite Manager and a shower chair bought in and bigger room offered. Unfortunately that was not the end of it as after check in we received a phone call advising the charges would now be higher. This was frustrating as we had double checked the disability room needs via email prior to arrival and the property had confirmed they could accommodate my mothers needs. I had checked online and knew I could get a fit for purpose room at a lesser rate elsewhere and there was a very tense time while the property reception contacted the offsite management. However, at the end the property did honor the original pricing and apologized for the issues we had encountered. This was a shame as the property is very nice and reception staff friendly- it is near the airport and you do get noise from planes.
Sue
Lưu trú 2 đêm vào Tháng 6, 2025