Khu tiếp khách ở sảnh

Nhận xét về Red Roof Inn Neptune - Jersey Shore

2 out of 5
Red Roof Inn Neptune - Jersey Shore
3310 NJ-33, Neptune City, NJ

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 226/809 nhận xét" "
Đánh giá 8 - Tốt. 303/809 nhận xét" "
Đánh giá 6 - Được. 130/809 nhận xét" "
Đánh giá 4 - Kém. 74/809 nhận xét" "
Đánh giá 2 - Tồi. 76/809 nhận xét" "

7,8/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jodi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and quiet. Clean room.
Lưu trú 1 đêm vào Tháng 5, 2024
Kamaria RediResponse Specialist trả lời vào 26/05/2024
Dear Jodi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, quiet and the room to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - Được

George

Đi cùng thú cưng, Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
This location was not well maintained with cleanliness. The shades on all the lights had 1/4 inch of dust on them in the back and the furnitures were all very unclean and not vaccummed for months. The bed springs made noises everytime you moved on the bed and was very uncomfortable.
Lưu trú 2 đêm vào Tháng 4, 2024
S.P. General Manager trả lời vào 12/05/2024
Thank you for evaluating our property. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Tyshawn

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 1 đêm vào Tháng 4, 2024
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Yasmin, Kearny

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would definitely recommend this motel to friends and family
Lưu trú 1 đêm vào Tháng 4, 2024
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We appreciate your recommendation. We look forward to seeing you again soon.

10/10 - Xuất sắc

Yasmin, Kearny

Lưu trú 1 đêm vào Tháng 4, 2024
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Yasmin, Kearny

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like this place and I will recommend this place to others to stay
Lưu trú 1 đêm vào Tháng 4, 2024
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. Thank you for your recommendation. We look forward to seeing you again soon.

10/10 - Xuất sắc

GLENN

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was clean. No food options on premises.
Lưu trú 1 đêm vào Tháng 2, 2024
Kamaria RediResponse Specialist trả lời vào 07/03/2024
Dear Glenn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean prompting your 5/5 score. However, as it pertains to the food options, we do have restaurants that are in close proximity to our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

taylor

Không thích: Tiện nghi, dịch vụ
Customer service was trash
Lưu trú 3 đêm vào Tháng 1, 2024
Kamaria RediResponse Specialist trả lời vào 07/03/2024
Dear Taylor,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff prompting your 1/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We will take your comments into consideration as a coaching opportunity moving forward. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Michele

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Kamaria RediResponse Specialist trả lời vào 07/03/2024
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEPTUNE - JERSEY SHORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - Kém

Casey

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was dirty, outlets hanging off the wall lights falling off, the freezer and fridge was dirty , there was garbage left from i assume the previous stayer. Couldnt wear no shoes bc my feet turned black feom the floor
Lưu trú 1 đêm vào Tháng 12, 2023
S.P. General Manager trả lời vào 12/05/2024
Thank you for evaluating our property. We apologize your experience was anything less than completeky satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Eric

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

MILTON, WOODBURY

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
S.P. General Manager trả lời vào 12/05/2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Libby

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay!
Lưu trú 1 đêm vào Tháng 11, 2023
S.P. General Manager trả lời vào 17/12/2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you had a great stay. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - Tốt

Matthew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
S.P. General Manager trả lời vào 17/12/2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The employees were all very pleasant.
Lưu trú 1 đêm vào Tháng 10, 2023
S.P. General Manager trả lời vào 17/12/2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff very pleasant. We look forward to seeing you again soon at our Red Roof Inn Neptune.

4/10 - Kém

Mary Ellen, Lords Valley

Đi cùng bạn đồng hành
Booked a handicap accessible room…was told on arrival that none were available…made our stay very difficult.
Lưu trú 2 đêm vào Tháng 10, 2023
Kamaria Red Roof Management RediResponse Special trả lời vào 31/10/2023
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding your room type. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 - Tốt

Garrick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
S.P. General Manager trả lời vào 17/10/2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Elizabeth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and convenient
Lưu trú 1 đêm vào Tháng 10, 2023
S.P. General Manager trả lời vào 16/10/2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our staff friendly and our location convenient. We look forward to seeing you again soon.

10/10 - Xuất sắc

Michelle E

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Neptune location
After staying at another Red Roof Inn and having a bad experience the night before, we were skeptical about staying at another. We were pleased with the friendly atmosphere and cleanliness of the hotel. The bed was very comfortable and quiet. Would stay again at this location😊
Lưu trú 1 đêm vào Tháng 10, 2023
S.P. General Manager trả lời vào 09/10/2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff friendly and our hotel clean and quiet with comfortable beds. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 27/09/2023
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Jamar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 27/09/2023
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Erin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Employees were very friendly and pleasant. Property was clean and maintained. We brought our dog with us. The property was quiet, grassy areas to walk my dog, I felt safe.
Lưu trú 2 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 24/09/2023
Thank you for your eight out of ten evaluation and feedback. We are glad to hear you found our employees very friendly and pleasant, and our property clean and well maintained. We are glad you felt safe and found our dog walk area convenient.

10/10 - Xuất sắc

Anna Marie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect for the price. Convenient drive to beaches. Wonderful, helpful staff.
Lưu trú 3 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 20/09/2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our price perfect and our staff helpful and wonderful. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 - Được

Gina

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
You’ll sleep ok if you can ignore the smell
Roadside motels aren’t meant to be stellar. The bed was comfortable with a good mattress protector and the towels were clean. But the room smelled awful - an unpleasant combination of bathroom mildew and cleaning products. The shower looked so gross we did not use it. And the entire box for the wall outlet came out when I went to unplug my phone.
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 05/09/2023
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled fresh smelling rooms. We are sorry we could not meet your expectations.

8/10 - Tốt

Rohit

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 05/09/2023
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Wilfrido

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 06/09/2023
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Steve

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
S.P. General Manager trả lời vào 05/09/2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 04/09/2023
Thank you for evaluating our property. We hope to see you again soon.

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Decent & well appointed enough for a short stay. Biggest issue was that the toilet was kid-sized; I’m 5’2” and it came up to my knees, which was uncomfortable.
Lưu trú 1 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 28/08/2023
Thank you for your ten out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We hope to see you again soon.

8/10 - Tốt

MICHAEL

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
A little noisy. The faucet was loose, stayed 4 days asked to fix it. Never did, but they were nice and it was clean! I'd still go back. I didn't ask enough about faucet and was keeping twice when they wanted to come in. lol
Lưu trú 3 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 28/08/2023
Thank you for your evaluation and feedback. We hope to see you again soon.

6/10 - Được

Adam

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 22/08/2023
Thank you for evaluating our property. We hope to see you again soon.

2/10 - Tồi

Norbert

Đi theo nhóm
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 26/08/2023
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

2/10 - Tồi

Lauren

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The guy is the office is super kind (only positive thing). The AC smells like mildew to the point where we couldn’t use it because we were coughing and it smelled so bad. The neighbors are obnoxious, super loud, yelling or just stomping around. Everything is dirty, I’m not even sure if the sheets are cleaned. Highly disappointed. Also, the phone service is awful!! I have to leave the room to get signal.
Lưu trú 1 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 26/08/2023
We apologize your experience was anything less than completely satisfying. We are glad you were happy with our staff. Most guests find our rooms very clean. We maintain our rooms and air conditioning units to the highest standards. Phone service depends on your cell company and the location of the towers in our area. That is beyond our control. We are sorry we could not meet your expectations.

8/10 - Tốt

Earl

Lưu trú 3 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 20/09/2023
Thank you for your four out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - Xuất sắc

Dennis

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice polite staff. Very quiet. Easy to get to.
Lưu trú 1 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 12/08/2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our staff nice and polite and our property quiet and easy to get to. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - Tốt

Jacqueline

Lưu trú 1 đêm vào Tháng 8, 2023
S.P. General Manager trả lời vào 12/08/2023
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

2/10 - Tồi

Heide

Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The whole room was terrible. First impression, the room smelled like a horrible cover up, of 10 years of cigarette smoke. There was a film on everything in the room. The coffee cups smelled and tasted like they were soaked in industrial sanitizing solution. The walls and floor were filthy. The bathroom looked like it has never been cleaned. There was soap scum everywhere. The grout was yellowed. The beds felf like an army of kids knocked every spring out of place. Couldnt roll over with out the sound of loud metal popping from the strange bed platforms it sat on. The neighbors upstairs decided that 3:30 in the morning was a good time to party, play loud music, stomp around, and argue with your girlfriend. Then to charge almost $600 for both nights. I had to suffer because they only do a partial refund, and not many places allow pets. I had my dog with as well. Another thing, the owners watch your evry move on the surveillance camera. I left the door open to unload my belongings and they called my room to tell me to close the door. That mosquitoes will get in. Nice gesture, but creepy like Big brother is watching. Next time i willl just go back to The Berkeley. The only plus i can say about this place is that the only bug i saw was a spider.
Lưu trú 2 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

James

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel room was great for a weekend traveling to Jersey Shore! We loved the pool as well! Great spot and easy commute to areas around the hotel.
Lưu trú 1 đêm vào Tháng 7, 2023
S.P. General Manager trả lời vào 01/08/2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room great and you loved our pool. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - Xuất sắc

Catherine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
S.P. General Manager trả lời vào 01/08/2023
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune,

8/10 - Tốt

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was kind and good with service. I had everything i needed for the most part, however, I would have liked to have a safe for valuables and better signal for my phone.
Lưu trú 2 đêm vào Tháng 7, 2023
S.P. General Manager trả lời vào 26/07/2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Heidi

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice little place if youre looking a for a 1-night stay. Not very sound proof rooms though. There were people in the room above us running around and banging things in the middle of the night and the one bed made a loud, metal banging noise when moving on it (weirdest thing ever! Lol). Other than that, it was a clean, pleasant stay with simple amenities. Had a nice nature view, too and faced away from the main roadway.
Lưu trú 1 đêm vào Tháng 7, 2023
S.P. General Manager trả lời vào 24/07/2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - Tốt

Christine

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 7, 2023
S.P. General Manager trả lời vào 19/07/2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 - Tồi

Elizabeth

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 6, 2023
Sam Patel trả lời vào 09/07/2023
YOUR RESERVATION WAS A NO-SHOW RESERVATION, SO I DO NOT UNDERSTAND WHY IS IT TERRIBLE. IF YOU WANT TO TAKE YOUR FUSTRATION OUT YOU NEED TO DO IT ON BOOKING CHANNEL AND NOT US. YOU DID NOT PAY US AND YOU DID NOT AGREE OUR TERMS AND CONDITIONS IT WAS EXPEDIA'S.

8/10 - Tốt

naomi, Fair lawn

Lưu trú 1 đêm vào Tháng 6, 2023
S.P. General Manager trả lời vào 24/07/2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - Xuất sắc

Donna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was pleasantly surprised to see that the room looked just like the pictures. Clean, nicely remodeled... I would def stay there again. It was also nice and quiet for a Saturday night.
Lưu trú 1 đêm vào Tháng 6, 2023
S.P. General Manager trả lời vào 27/06/2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room quiet, clean and nicely remodeled. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty and needs updates/repairs
The place is run down and in need of repairs. Vent in bathroom ceiling was falling down. It appears that repairs that have been done are sloppy. Dirty, needs a deep clean. The shower was gross. The room had a strange smell.
Bathroom ceiling vent
Previous wall repair
Dirty shower floors
Lưu trú 1 đêm vào Tháng 6, 2023
S.P. General Manager trả lời vào 27/06/2023
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled rooms. We are sorry we could not meet your expectations.

2/10 - Tồi

Kennetha

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
no cell service
Lưu trú 3 đêm vào Tháng 6, 2023
Sam Patel trả lời vào 23/06/2023
I am sorry for your inconvenience, well cell services we do not provide, so that issue you would have to take it up with your cell services provider. If your cell service provider did not provide you cell services how we are responsible for your bad stay with us, I do not see any logic in that. We hope to see you next time.

10/10 - Xuất sắc

SONIA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A bathroom mat is needed. Other than that, comfortable and clean
Lưu trú 1 đêm vào Tháng 6, 2023
S.P. General Manager trả lời vào 09/06/2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room comfortable and clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - Xuất sắc

Cameron

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location & clean room
Lưu trú 1 đêm vào Tháng 5, 2023
S.P. General Manager trả lời vào 01/06/2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our location good. Great to know you found your room clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - Xuất sắc

Jacob

Lưu trú 1 đêm vào Tháng 5, 2023
S.P. General Manager trả lời vào 19/06/2023
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.