8/10 - Tốt
Dayanys, Naples
Đi cùng bạn đồng hành
24/09/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My fiance and stayed at the sacred mansion on the signature suit with a private terrace. The overall experience was great except an issue we encountered. If you stay at the signature suit with the private terrace be very careful about other guest coming into your private terrace. Our fist morning we woke up early to see the hot air balloons from our terrace when we walked outside in our robes we say other hotel guests in our private terrace taking photos and sitting in our chairs. We asked them to leave as it was private. They came through a gate that separates our terrace from the common terrace, the gate was not locked at all. We complaint at the reception and they didn't do anything other than apologize. The last day before our checkout I had another guest try to come to our terrace and when I told him it was private, he got upset and started yelling. My fiance and I went back to the lobby and this time we were very angry and asked that they had to do something, either place a sign at the gate or put a chain lock, we paid a lot for the signature suit for guest to keep trying to access our private terrace. About 20 minutes later the receptionist came and placed a lock at our gate. This should have been done since the first time we complaint. If you stay at the signature suit make sure they lock that gate or place a sign, otherwise you will experience guests walking in to your private terrace that has access to your suit, if they back door is unlocked people can walk inside.
Dayanys
Lưu trú 4 đêm vào Tháng 8, 2025
