Khách sạn New Home

"Only reason I didn't give a 5 was that you have to ask to have trash and towels handled each day. Otherwise, great place to stay."

"Room was ok for price, but poor shower and dirty chair. "

"The property was great! The rooms were large. Two king beds were nice and comfortable. We’d definitely stay here again. "

"Breakfast was always fresh and constantly cleaned and monitored. Parking was ample and safe."

"Small breakfast but it was ok. Plenty of parking available "

"breakfast was ok, they kept running out of food & utensils. coffee machine wasn't working. elevator buttons were very hard to push. ice machine only worked on 1 floor out of 4. ran out of hot water every morning. Hair was on bathroom floor. Exterior doors very dirty ... probably not cleaned in months. Hallway had dirt / trash on floor, elevators not clean. I won't stay there again. owned by foreigner and they are just milking the property."

"Great stay, clean, and friendly staff. "

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t...

"It was a nice place to stay before my surgery. Very close to UMC hospital."

"Parking was great the room was clean and amazing the staff was very polite. We did not get to try the hot tub "

"Room wasn’t the cleanest , no towels in rooms, breakfast was decent. Still waiting on reversal of pre authorization deposit "

"Have stayed here a few times and it’s always great"

"Die Dusche hat nicht funktioniert. Der Pool war geschlossenen. Die Eismaschine out of order. Das Hotel war sauber, wir haben uns sicher gefühlt. Wir würden aber nicht mehr hier übernachten, sondern lieber woanders ein paar Dollar mehr bezahlen."

"Not clean"

"Giselle greeted is as we checked in. She was an absolute joy. Our room was spacious and clean. I even lost the T.V. remote and when I told them, they just gave me a replacement one. The breakfast offered many choices. We would definitely stay again."

"Clean !! Very nice "

"The home looks almost brand new and my most important feature CLEAN!! We had a small hiccup with getting the door open to relax but the host promptly took care of it. We were attending a wedding with several events. This was a wonderful place for us to stay. Would definitely stay again if we come back to Lubbock"

"This property is very outdated and we were disappointed by overall cleanliness of hallways, elevators, and shared spaces. Our patio was covered in bird poop and unusable. The room is very outdated. Not typical of best westerns we have stayed at in the past. "

"I found a cockroach on the ground in the bedroom so I started looking around the property and found lots more, especially under the bed. I have a baby that is crawling and learning to walk, so I was extremely concerned about this. Management told me that they spray weekly because they have an abandoned building behind their property… which was another concern. I was also informed that they do not have a way to clean under the beds. When I put my son back in his car seat, he has a little...