2/10 - Tồi
Milton
Đi cùng bạn đồng hành
23/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
This property came highly recommended by friends who have stayed at other Roami properties. Unfortunately, we had a terrible experience during our time in NOLA.
We booked an extra night prior to our arrival. When we arrived, we couldn't check in due to a system error and couldn't contact the host. Eventually, the security guard texted someone to give us access to our room. That was fine.
There were a few broken items in our unit: the refrigerator door and some flickering lights. However, it was still an ok property so far.
I heard some movement during the night but didn't pay much attention. The next day, we saw mice running in the hallways. We then noticed a huge gap under our door, big enough for mice to enter. We tried to block it with a towel, but it was too late—they were already in the room.
Long story short, we had multiple mice in the room. We were eventually moved to another unit on the same floor. The new unit was OK. Customer support didn't seem too concerned about the mice. At first, they said they couldn't accommodate us with another room, but then gave us a temporary code to a different unit.
Overall, it was an ok property, a nice break from the typical hotel style, but clearly built over an old warehouse with pest issues. No refund was given.
Milton
Lưu trú 2 đêm vào Tháng 5, 2024