2/10 - Tồi
Shauntey
Đi cùng gia đình
15/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
BUYER BEWARE*********The only reason i rated this hotel a 2 was because there were some very nice staff. Otherwise, i could NEVER speak with anyone at the front desk via phone. I traveled from florida and had a late arrival. I was told that i needed to contact the front desk to inform them. I attempted several days at several different times. I could never reach anyone. After sending a message via Expedia, i received a call/ message and was assured that my rooms were notated.
My family and i arrived around 1:30 AM only to be told that they only had 1 (double bed ) room available...i reserved 2 ( double bed). Front desk told me that they only guarantee a room... they can't guarantee the room that you reserve to be available. I was still charged for a (double room) although it was a single.
A manager was supposed to call me and i never received that call.
For the price, the building/ rooms are very outdated and rundown. The room carpet was stained and dirty, the ac control panel was falling off the wall, the bathroom sink had a huge crack that spread across it. Light switch was missing. All elevators were broken aside from two. It was very reminiscent of the hotel in the Steven King film "the shining".
I was cheated out of money and would never think about staying there again!
Shauntey
Lưu trú 3 đêm vào Tháng 5, 2024