Ngoại thất

Nhận xét về Hyatt Regency New Orleans

4 out of 5
Hyatt Regency New Orleans
601 Loyola Avenue, New Orleans, LA

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 796/1194 nhận xét" "
Đánh giá 8 - Tốt. 202/1194 nhận xét" "
Đánh giá 6 - Được. 86/1194 nhận xét" "
Đánh giá 4 - Kém. 56/1194 nhận xét" "
Đánh giá 2 - Tồi. 54/1194 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

VIVEK

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Zinia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All the amenities were fantastic! The room service was amazing.... I will definitely be returning
Lưu trú 2 đêm vào Tháng 5, 2024
Travis trả lời vào 26/05/2024
Hello Zinia!Thank you for providing a review of your stay. It is great to hear you enjoyed the amenities of our hotel. We look forward to welcoming you back again soon! Warm Regards, Travis

8/10 - Tốt

Lisa

Very beautiful and clean. The staff was courteous .
Lưu trú 1 đêm vào Tháng 5, 2024
Travis trả lời vào 26/05/2024
Hello Lisa!Thank you for writing a review of our hotel. It's great to know you enjoyed your stay and our friendly staff. We look forward to seeing you again! Warm Regards,Travis

10/10 - Xuất sắc

Olivia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I felt safe and the room was very clean.
Lưu trú 1 đêm vào Tháng 5, 2024
Travis trả lời vào 26/05/2024
Hello Olicia! Thank you for taking time to provide a review of our hotel. It is great to know you enjoyed your stay and the cleanliness of your room. We look forward to having you back as our guest again soon!Warm Regards, Travis

4/10 - Kém

Randy

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
They hade my Revisions wrong .wrong room and i hade to pay for parking .i call them 2 month ago ask them if i hade to pay for parking they say no .i want my money back
Lưu trú 1 đêm vào Tháng 5, 2024
Travis trả lời vào 26/05/2024
Hello Randy! Thank you for writing a review of your stay with us. I am sorry to hear about your experience with receiving the incorrect room. We would like to speak with you further about your stay. Please reach out to us via one of our social or chat channels. We look forward to hearing from you. Warm Regards, Travis

10/10 - Xuất sắc

Melanie, Thibodaux

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Still a fantastic hotel!
Lưu trú 1 đêm vào Tháng 3, 2024
Betsy trả lời vào 25/05/2024
Dear Melanie,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was fantastic. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 - Xuất sắc

jodee m.

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everybody was really good from checking in, the restaurant, and to the valet wonderful experience
Lưu trú 1 đêm vào Tháng 5, 2024
Gale trả lời vào 22/05/2024
Good afternoon, Jodee m,Thank you for your kind review! We look forward to seeing you again in the near future.Warm Regards,

8/10 - Tốt

kristin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a great hotel. BIG. Good restaurants and bar. Close to all things New Orleans!
Lưu trú 3 đêm vào Tháng 5, 2024
Ana trả lời vào 21/05/2024
Dear Kristin,Thank you for providing feedback. We are delighted to hear that you enjoyed your stay, dining experience, and the convenience of our hotel location. We hope to see you the next time you visit New Orleans!

6/10 - Được

Philip

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There were hidden fees that were not mentioned until checkout.
Lưu trú 1 đêm vào Tháng 5, 2024
Veronica trả lời vào 21/05/2024
Hello Philip!Thank you for sharing your feedback with us. We thank you for choosing Hyatt New Orleans for your stay and for being our guest! However, I am sorry to hear that you feel there were some hidden fees at check out that you were not aware about. We would like to speak with you about your experience and ask that you please contact us on one of our social media outlets, Facebook, X or Instagram for further assistance. We hope to hear from you!

8/10 - Tốt

Isaac

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome
Lưu trú 1 đêm vào Tháng 5, 2024
Rebecca trả lời vào 17/05/2024
Hello Isaac,Thank you for your recent stay at Hyatt Regency New Orleans. It was our pleasure to welcome. We hope to have the opportunity to welcome you again.Warm regards,Rebecca

10/10 - Xuất sắc

Jeanne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was there for two nights, no issues.
Lưu trú 2 đêm vào Tháng 5, 2024
Ana trả lời vào 14/05/2024
Greetings Jeanne,We appreciate your feedback. We're glad you enjoyed your stay with us. We hope to welcome you back the next time you visit New Orleans.

10/10 - Xuất sắc

Michael, Rochester

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were welcoming and helpful. Dining options were convenient. Location was fantastic.
Lưu trú 4 đêm vào Tháng 5, 2024
Ana trả lời vào 14/05/2024
Dear Michael,Thank you for providing feedback. It was a pleasure to host you during your visit to New Orleans. It makes us happy to hear that our staff made you feel welcome and that you enjoyed our dining options and out hotel's location. We hope to see you again!

10/10 - Xuất sắc

Stacy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was amazing. Will definitely stay here again
Lưu trú 2 đêm vào Tháng 5, 2024
Christi trả lời vào 13/05/2024
Hello Stacy, thank you for taking time to share feedback on your recent stay at Hyatt Regency New Orleans. I am glad that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best Regards, Christi

4/10 - Kém

Penelope

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ
Dirty beds
Lưu trú 1 đêm vào Tháng 4, 2024
Christi trả lời vào 13/05/2024
Hello Penelope, thank you for taking time to share feedback on your recent stay at Hyatt Regency New Orleans. I am sorry to hear about the experience you described. Please reach out on our social media or chat channels with your stay details and a brief description. We would like an opportunity to make this up to you and look forward to your future stays with Hyatt. Best Regards, Christi

8/10 - Tốt

Elizabeth

Lưu trú 1 đêm vào Tháng 4, 2024
Dacia trả lời vào 14/05/2024
Hi Elizabeth,Thank you for leaving your review of our hotel. It is so nice to learn you had a good stay. We look forward to a chance to welcome you back to Hyatt Regency New Orleans.Kind regards,

10/10 - Xuất sắc

Farin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Janet trả lời vào 16/05/2024
Dear Farin,We appreciate you taking the time to rate our Hyatt Regency New Orleans. We are excited beyond measure to see the 5/5 rating you gave us and to know that every aspect of your stay was great! We hope to have the privilege of providing you the same excellent experience on your next stay with us.Warm regards,

10/10 - Xuất sắc

regina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Laura trả lời vào 13/05/2024
Dear Regina,.Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back next time you are in the New Orleans area. Best regards,

10/10 - Xuất sắc

Emanuel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect
Lưu trú 1 đêm vào Tháng 5, 2024
Gale trả lời vào 08/05/2024
Good afternoon, Emanuel,Thank you for such a glowing review! We look forward to seeing you again in the near future. If you need any assistance with a new reservation don't hesitate to contact us.Warm Regards,.

10/10 - Xuất sắc

Denise

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024
Ana trả lời vào 09/05/2024
Dear Denise,We appreciate your fantastic rating! We look forward to seeing you again when you visit New Orleans!

8/10 - Tốt

Nikki

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
It wasn’t close to places to eat nor walkable to the Sheraton where I picked up the shuttle to Jazz Fest even though I did walk it. Bar and restaurant in hotel closes at midnight. Room service was hard to figure out on the appp
Lưu trú 5 đêm vào Tháng 5, 2024
John trả lời vào 08/05/2024
Hello Nikki,I am sorry that you had a less than perfect stay at our Hyatt Regency New Orleans. I hope you can stay with us again to give us another chance. Best Regards,John

6/10 - Được

Annette Louise, Livingston

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very big hotel with not so user friendly signage. Bell hop had to escort us and show us how to use the elevator. Still got lost trying to find public parking lot access and staff did not know either. Btw, this door is inlocked, so anyone could walk up lot ramp and walk into hotel. Never told breakfast discount was available. Basic body lotion, shower cap had to be asked for...
Lưu trú 5 đêm vào Tháng 5, 2024
Rebecca trả lời vào 07/05/2024
Hello Annette Louise,Thank you for your recent stay at Hyatt Regency New Orleans. We are sorry for the issues you experience during your stay. We will share all feedback with our management team. Warm regards,Rebecca

10/10 - Xuất sắc

Alisa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I just adored this hotel! I was looking for great food in New Orleans when it was right here in the hotel. Breakfast was so good and the gumbo was to die for…
Lưu trú 3 đêm vào Tháng 4, 2024
Melinda trả lời vào 03/05/2024
Dear Alisa,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and found the food so good. We hope to welcome you back to Hyatt Regency New Orleans again soon! Warm regards,Melinda

10/10 - Xuất sắc

Andrea

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect place to stay for a concert at the Smoothie King center. We also walked to restaurants and chick-fil-a. Hotel is also very nice. Clean and friendly staff. Would stay here again.
Lưu trú 2 đêm vào Tháng 3, 2024
Ana trả lời vào 02/05/2024
Greetings Andrea,We appreciate your feedback. Thank you for staying with us while in New Orleans. We are pleased to hear that you enjoyed our hotel, the service provided by our staff, and the convenience of our location. We look forward to providing another unforgettable experience the next time you visit!

8/10 - Tốt

Danielle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was much bigger than expected. Clean rooms and the elevators were very efficient.
Lưu trú 2 đêm vào Tháng 4, 2024
Gale trả lời vào 01/05/2024
Good evening, Danielle,Thank you for such a kind review. Our staff works hard to see that all of our guests are comfortable during their stay. We look forward to seeing you again in the near future,Warm Regards,

8/10 - Tốt

Kristen, Katy

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 2, 2024
Laura trả lời vào 01/05/2024
Dear Kristen,Thank you so much for providing your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 - Xuất sắc

Jeffrey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
*
Lưu trú 4 đêm vào Tháng 4, 2024
Gale trả lời vào 30/04/2024
Good evening, Jeffrey,Thank you for such a glowing review! We look forward to seeing you in the near future. Warm Regards,

10/10 - Xuất sắc

Bryanna

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best hotel bed I have ever slept on! Beautiful hotel and the breakfast staff are wonderful people who also cook up the best tasting breakfast buffet I’m sure anyone who goes here has had! Housekeeping could’ve done and better job with bathroom but easy 5-10 minute walk to sport stadiums.
Lưu trú 3 đêm vào Tháng 4, 2024
Laura trả lời vào 29/04/2024
Dear Bryanna,Thank you for taking the time to share your feedback. We are happy to hear that you were comfortable during your stay with us. We will share you feedback on the cleanliness of the bathroom with our housekeeping team to improve our services moving forward. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 - Xuất sắc

Khadijah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in a pretty nice walking distance from the area’s we all travel to New Orleans to experience. I walked most of my trip because the weather was nice and there was a lot of action. I will be staying at the Hyatt again because I was extremely comfortable my entire stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Laura trả lời vào 29/04/2024
Dear Khadijah,Thank you for sharing your experience with us. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back in the near future. Best regards,

8/10 - Tốt

Kevin Maclaren

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was underwhelming - smaller than expected. There was a stain on our chaise lounge. Also, the hotel’s open corridor concept on the guest floors isn’t child friendly. Thankfully, it was only my wife and I on this trip, because the low partition walls that overlook and border the central atrium is very dangerous for younger children due to the risk of falling / climbing over the same. Also, the check-in process was a bit clumsy. There’s also a bit of a walk from reception with luggage to the escalators that take you to the 3rd floor where the guest room elevators are located. The elevators that lead to the guest room floors are really modern and high tech. Lastly, it’s not advisable to stay here with a rental car as the parking rates are very high.
Lưu trú 7 đêm vào Tháng 4, 2024
Ana trả lời vào 26/04/2024
Dear Kevin Maclaren,Thank you for taking the time to provide insightful feedback. It was a pleasure to have you as our guest during your stay in New Orleans. We're sorry to hear that your room did not meet your expectations due to its size and condition. We'd like to discuss your experience with you further; please contact us via our Social or Chat platforms. We hope to improve your experience the next time you visit.

10/10 - Xuất sắc

Prabhat, Parrish

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very nice facility. Room carpeting needs updating
Lưu trú 4 đêm vào Tháng 4, 2024
Melinda trả lời vào 25/04/2024
Dear Prabhat,Thank you for taking the time to review our property. We are so glad to hear you found our hotel nice. We will be sure to share your concerns about the carpeting with our management team. We appreciate guests like you letting us know when we fall short so that we can make the necessary adjustments to issues we may not know about. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

8/10 - Tốt

John, Huntsville

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a massive hotel geared to conventions. The only breakfast choice in the hotel is a $27 buffet, which is hard to justify. There are other options a block or so away and there is a Starbucks that has some breakfast options in the hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
John trả lời vào 23/04/2024
Hello John,Thank you for adding this review of our Hyatt Regency New Orleans. I am sorry that our breakfast buffet did not meet your expectations. I hope you can stay with us again.Best Regards,John

10/10 - Xuất sắc

Billy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great time!
Lưu trú 1 đêm vào Tháng 4, 2024
Laura trả lời vào 21/04/2024
Dear Billy,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you had a great time while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 - Xuất sắc

LaTrina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is beautiful. It’s conveniently located near Bourbon Street and Canal. Staff were pleasant and professional.
Lưu trú 2 đêm vào Tháng 4, 2024
Candace trả lời vào 19/04/2024
Dear LaTrina,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations and that the location offered ease of access to local attractions. We are delighted that the staff was pleasant and professional. Our team will appreciate your positive feedback. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 - Xuất sắc

Lanequia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved everything about the stay. We will definitely be back.
Lưu trú 2 đêm vào Tháng 4, 2024
Candace trả lời vào 19/04/2024
Dear Lanequia,Thank you for taking the time to leave a 5-star rating and review of our hotel. We are so glad that you enjoyed your stay and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 - Xuất sắc

tatyania

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
I like that the parking garage was right next to the hotel. I love the staff for answering any questions that I may had during my stay!
Lưu trú 1 đêm vào Tháng 4, 2024
Candace trả lời vào 19/04/2024
Dear tatyania,Thank you for taking the time to leave a 5-star rating review of our hotel. We are glad that the parking was convenient for you and to hear that the staff was wonderful. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 - Xuất sắc

Lakeya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Gale trả lời vào 17/04/2024
Good afternoon, Lakeya,Thank you for your 5 Star review! We look forward to seeing you in the near future. If you need any assistance in making your new reservation don't hesitate to contact us.Warm Regards,

8/10 - Tốt

Tameeka

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel and staff were very nice but the parking situation is mess when there are many local events in town.
Lưu trú 2 đêm vào Tháng 4, 2024
Betsy trả lời vào 16/04/2024
Dear Tameeka,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel and staff were very nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

4/10 - Kém

Eric L.

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was basically OK. No maid service for three days – no towels, no coffee no beds fixed. No services whatsoever.
Lưu trú 3 đêm vào Tháng 4, 2024
Ana trả lời vào 16/04/2024
Dear Eric L.Thank you for taking the time to provide insightful feedback. We're sorry to hear that your room did not include the amenities. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come.

10/10 - Xuất sắc

Michael

Đi cùng thú cưng, Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great room and amazing staff
Lưu trú 2 đêm vào Tháng 4, 2024
Laura trả lời vào 15/04/2024
Dear Michael,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 - Xuất sắc

Edward

Lưu trú 2 đêm vào Tháng 4, 2024
Tania trả lời vào 05/05/2024
Hello Edward,Thank you for the 5-star rating. We are happy that you enjoyed your stay with us. Thank you for choosing Hyatt Regency New Orleans.Warn regards,Tania

8/10 - Tốt

Ashley

Lưu trú 1 đêm vào Tháng 4, 2024
Shelly trả lời vào 03/05/2024
Hello Ashley! Thank you for your excellent rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Best Regards, Shelly

10/10 - Xuất sắc

Joshua, Gulfport

Lưu trú 1 đêm vào Tháng 4, 2024
Melinda trả lời vào 02/05/2024
Dear Joshua,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 - Xuất sắc

Yvette

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is excellent. Many dining options and walking distance from the French Quarter.
Lưu trú 2 đêm vào Tháng 3, 2024
Jamie trả lời vào 07/04/2024
Dear Yvette,Thank you for your delightful 5/5 rating and review of our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that you found our hotel conveniently located for your stay. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 - Tốt

Patricia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, some worn furniture Staff is very friendly. We did ask for extra towels twice and didn’t receive them. We also asked for coffee which we did receive but no cups. Hotel restaurant food was very good and friendly service. Room is large, comfortable bed, although the toilet sits low and a flaw design with the door.
Lưu trú 2 đêm vào Tháng 4, 2024
Jamie trả lời vào 07/04/2024
Dear Patricia,Thank you for taking the time to review our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. We appreciate your feedback, and hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

8/10 - Tốt

Cheickh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Jamie trả lời vào 07/04/2024
Dear Cheickh,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest for an even better stay experience in the future.Warm regards,Jamie

10/10 - Xuất sắc

Sharice

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Huge hotel and plenty of rooms. Would recommend this hotel for any event near the stadium!! Walking distance from Bourbon Street!!
Lưu trú 2 đêm vào Tháng 3, 2024
Melinda trả lời vào 05/04/2024
Dear Sharice,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and found our location convenient. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 - Xuất sắc

Carlos

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Two room changes: 1st one, canabis smell, 2nd one: nail polisher
Lưu trú 1 đêm vào Tháng 3, 2024
Rebecca trả lời vào 05/04/2024
Hello Carlos,Thank you for your feedback and recent stay at Hyatt Regency New Orleans. We are sorry for the issues of the room smelling resulting in having to change rooms. We certainly understand the disappointment. We hope to have the opportunity to welcome you back. Warm regards,RebeccaGuest Experience

6/10 - Được

Juyeon

Lưu trú 2 đêm vào Tháng 3, 2024
John trả lời vào 23/04/2024
Hello Juyean,Thank you for adding this score for our Hyatt Regency New Orleans. I am sorry to see your stay was not perfect. I hope you can give us another chance.Best Regards,John

8/10 - Tốt

Marcus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness, customer service, House keeping, Bellman were Awesome!
Lưu trú 3 đêm vào Tháng 3, 2024
Melissa trả lời vào 02/04/2024
Hello Marcus,I am very pleased that you enjoyed your stay with us! Thank you for letting us know that the hotel was clean and that all the staff provided excellent customer service as well. Come back soon!Best regards,

10/10 - Xuất sắc

John

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Michelle trả lời vào 02/04/2024
Hello John! Thank you for taking the time to send in your 5 out of 5 reviews, Happy you enjoyed your stay with us, and hope to see you again soon.Best Regards,