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Nhận xét về Truss Hotel Times Square

4 out of 5
Truss Hotel Times Square
515 Ninth Avenue, New York, NY

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 707/1447 nhận xét" "
Đánh giá 8 - Tốt. 392/1447 nhận xét" "
Đánh giá 6 - Được. 194/1447 nhận xét" "
Đánh giá 4 - Kém. 82/1447 nhận xét" "
Đánh giá 2 - Tồi. 72/1447 nhận xét" "

8,6/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Ihab

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is good. Reception staff are helpful especially Jessy.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Cristian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place to stay the weekend
Lưu trú 4 đêm vào Tháng 5, 2024

6/10 - Được

Eun Sang, Thornhill

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Eun Sang, thank you for your feedback. If there are specific details you would like to share about your experience, we would be glad to hear them to better understand how we might improve.

6/10 - Được

Julien

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Frais supplémentaires pour garder les bagages, petit déjeuner non inclus
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Julien, merci d'avoir partagé ton retour. Nous apprécions vos commentaires concernant les frais supplémentaires et la situation du petit-déjeuner. Votre contribution est précieuse et nous en tiendrons compte dans notre travail pour améliorer les expériences futures. Nous espérons avoir l'occasion de vous servir à nouveau dans de meilleures conditions.

8/10 - Tốt

Gevorg

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Times Square, convenient, safe
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Gevorg, thank you for highlighting the convenience and safety of Truss Hotel Times Square. We're delighted you enjoyed our proximity to Times Square. We're looking forward to welcoming you back soon.

6/10 - Được

Trinh

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Trinh, thank you for your feedback. We hope your stay met your expectations and would love to welcome you back in the future. If you have any specific comments or suggestions, feel free to share. Your input is always appreciated.

10/10 - Xuất sắc

Jordan

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, accessible, no fuss
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Jordan, thank you for your kind words about Truss Hotel Times Square! The team is delighted that you found the property clean and accessible. We're looking forward to welcoming you back on your next visit.

8/10 - Tốt

Lorraine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was clean but it is near the MTA port authority however this is New York busy and noisy and smelly should be expected
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Lorraine, thank you for taking the time to share your thoughts. Truss Hotel Times Square appreciates your understanding of the busy environment in New York. We're pleased to hear you found the property clean. We hope to welcome you back on your next visit.

8/10 - Tốt

Christelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Truss Hotel is situated at walking distance of Broadway theaters. The room and the bathroom are renovated. The design is modern. Bonus : the rooftop is awesome ! Perfect place for a proposal ! (I got engaged there). Minus : the street noise (could be more insulated) I recommend it to all my friends.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Christelle, Truss Hotel Times Square is thrilled to hear about your engagement on our rooftop! We're delighted that you enjoyed the modern design and convenient location. Thank you for your recommendation and feedback on the street noise. We look forward to welcoming you and your friends back!

8/10 - Tốt

Stephanie

Thought the room & bathroom were very cute. Really appreciated the coffee maker, microwave & fridge. We were always provided lots of towels & toiletries. Beds were some of the most comfortable hotel beds I have ever slept in. It is on a noisy street. The roof top is very cool!
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Stephanie, thank you for your kind words about Truss Hotel Times Square! It's great to hear that you found the room and bathroom charming and enjoyed the amenities provided. Our team is thrilled to know you had such a comfortable sleep. We're glad you enjoyed the rooftop despite the bustling street. We hope to host you again soon!

10/10 - Xuất sắc

Sandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From desk we’re very helpful and happy to assist all needs!
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Sandra, thank you for your kind words! The team members at Truss Hotel Times Square are delighted to hear you found their assistance helpful. We're thrilled you had a wonderful experience and hope to welcome you back soon!

10/10 - Xuất sắc

Ilesha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk rep was extremely helpful and friendly. The room was spacious and bed was comfy and the location is convenient for walking to some of the main attractions in the area. The rooftop is beautiful, just need a little maintenance. Will definitely stay here again!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Ilesha, Truss Hotel Times Square is delighted to hear that you enjoyed the helpful service, comfortable room, and convenient location. Your feedback about the rooftop has been noted. We can't wait to welcome you back!

8/10 - Tốt

Marty

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Check in went smooth, room was clean
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Marty, thank you for sharing your experience at Truss Hotel Times Square. We're delighted to hear the check-in process was seamless and that you found your room to be clean. We hope to welcome you back soon!

4/10 - Kém

Mario

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was conveniently located but property in need of an update. Rooms were clean but I’ll kept
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Mario, thank you for your feedback. While we're pleased you found our location convenient and rooms clean, we appreciate your comments on the condition of the property. Efforts are always being made to enhance our facilities. We value your insights and hope to have the opportunity to serve you better in the future.

8/10 - Tốt

Edward

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Edward, thank you for highlighting the fantastic location of Truss Hotel Times Square. We're delighted you had a memorable stay and hope to welcome you back soon!

10/10 - Xuất sắc

Haruna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Thank you for the fantastic rating, Haruna!It's outstanding you had such a wonderful experience at Truss Hotel Times Square. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - Xuất sắc

Tynehl

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was accessible to all the tourist places. The hotel had 24hr guest services and the room was a nice size.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
Tynehl, thank you for choosing Truss Hotel Times Square. We're thrilled you found our location convenient and enjoyed our 24-hour guest services. It’s great to hear your room met your expectations. We look forward to welcoming you back in the future.

2/10 - Tồi

YiMing

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No drinking water / Shower curtain hanger always falls off and fell on me once. Had to wait for 10 minutes to check in leaving me extremely miserable because the receptionist is simply gone and noone is there to check in and their phone won't be picked up too because the receptionist is the one answering it.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
YiMing, thank you for sharing your experience. It's concerning to hear about the issues you faced during your stay. Your feedback regarding the room amenities and check-in process will be taken into consideration. Our goal is to enhance the guest experience, and your input is invaluable.

8/10 - Tốt

Xiao

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
Xiao, thank you for choosing Truss Hotel Times Square and for your rating. We're glad to see you had a positive experience. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Krizia

Khách đi công tác, Đi cùng bạn đồng hành
Staffs are hospitable
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Krizia, thank you for your lovely feedback. The team at Truss Hotel Times Square is thrilled to hear that our hospitality made a positive impact on your stay. We look forward to welcoming you back soon!

6/10 - Được

Oliver

Đi cùng gia đình
Little bit dirty , noisy
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Oliver, thank you for sharing your feedback. Cleanliness and noise levels are areas that our team actively works to improve. Your comments will help us make necessary adjustments. We hope to have the opportunity to offer you a better experience in the future.

10/10 - Xuất sắc

Naketa, Bloomfield

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was in a location, you have access to everything. Dinning, shopping and Time Square is 8 mins walk, which was great. I would definitely recommend the Truss Hotel.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Naketa, it is wonderful to hear that you enjoyed your stay at Truss Hotel Times Square and found the location convenient for dining, shopping, and visiting Times Square. Thank you for recommending us. We're looking forward to welcoming you back!

8/10 - Tốt

Claudia

Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Claudia, thank you for your positive rating of Truss Hotel Times Square. We're pleased you had a satisfactory stay and hope to welcome you back soon for another great experience!

2/10 - Tồi

Oliver

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
It was average.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Oliver, we appreciate you taking the time to share your experience. It's clear that your stay did not meet your expectations, and for this, we're genuinely sorry. We strive for excellence and will make use of your feedback to continue toward this goal. We would love another opportunity to leave a more lasting impression in the future.

10/10 - Xuất sắc

Jayla

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great and the staff Jessy at the front desk was awesome
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Jayla, it's heartening to know you had a wonderful stay at Truss Hotel Times Square. We're glad that you enjoyed the service and found our front desk colleague, Jessy, exceptional. Your kind words are greatly appreciated and will definitely be passed on. Look forward to welcoming you back in the future!

10/10 - Xuất sắc

John, Frisco

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was very clean (They must have gone through recent renovations) It's close to Times Square and Port Authority for lots of transportation options; and close to the Theater District. The staff was kind and supportive. I'll return to this hotel again in the future.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 11/05/2024
John, it's wonderful to read that you were impressed by the cleanliness and convenient location of Truss Hotel Times Square. We're glad you found our team members to be friendly and supportive during your visit. We eagerly anticipate your return in the future.

10/10 - Xuất sắc

Victor

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked it
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Service trả lời vào 10/05/2024
Victor, it's fantastic to hear that you enjoyed your stay at Truss Hotel Times Square. It is always a pleasure to please our guests and we appreciate your feedback. We look forward to welcoming you back.

10/10 - Xuất sắc

Victor

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Like it
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 10/05/2024
Victor, it's fantastic to hear you enjoyed your stay at Truss Hotel Times Square. We appreciate your feedback, and we hope to see you again soon.

8/10 - Tốt

Maliq

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 10/05/2024
Maliq, thank you for taking the time to rate your stay at Truss Hotel Times Square. We appreciate your feedback and are thrilled to know we met your expectations. Looking forward to welcoming you again in the future.

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
The staff was friendly and helpful. The room was clean but the window of our room was covered by fake ivy totally blocking any possible view out of it. The air conditioner worked but was very loud. I struggled to sleep with the noise. There was not a lobby area to really hangout in and the room was too small to have a chair so forget having the ability to read and relax. If you’re in NYC to see the sights and not hangout in the room then this hotel is a good location to be at, but not really a place to hangout. The rooftop was cool to check out.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 07/05/2024
Paul, it's pleasing to hear that you found our team members at Truss Hotel Times Square to be friendly and helpful, and that the cleanliness of the room met your expectations. We note your feedback regarding the window decor and the noise from the air conditioning unit. For a more serene atmosphere, we can suggest different room types on your next visit. While our lobby's design is unconventional, we are glad you found our rooftop worth checking out. We pride ourselves on being a great base for exploring the city and look forward to accommodating you again.

10/10 - Xuất sắc

Sarah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Subway station and easy to walk to Times Square. Helpful reception staff. All very clean. Alot of building work around rear of hotel that was quite noisy but that's not the hotel's fault.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 07/05/2024
Sarah, we're elated to read your review of Truss Hotel Times Square and to know that you appreciated our prime location, friendly reception team, and cleanliness standards. We also understand your comments regarding the external noise; our team endeavors to ensure a pleasant stay, despite factors beyond our control. Your understanding is highly appreciated. We look forward to welcoming you back for another memorable stay.

6/10 - Được

Aaron

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Great location. Fairly clean-feeling rooms. Great air conditioning. But it’s understaffed. Terrible lighting in the rooms. The mattress is uncomfortable with a noisy plastic liner around it. Multiple staff members were rude at times. Called for clean towels and was told they had run out for the night. Hair dryer is very cheap and broke. The window shade lets in lots of light. Overpriced.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 07/05/2024
Aaron, thank you for your comments. It seems like you had a mixed experience with us. Our team appreciates your positive comments about the room cleanliness and our air conditioning. Your feedback regarding some aspects of your stay like room lighting, comfort of the bed, and the hair dryer have been noted. We regret any disappointment caused by interactions with our team and any inconveniences you encountered regarding the towel service and window shades. We always aim to deliver great value for our guests and we're sorry if your experience did not meet this expectation. Your constructive feedback will help us improve. Thanks again for your review.

8/10 - Tốt

Makoumba

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
L’hôtel est très bien situé dans times square. Toutefois le quartier est mal famé. Surtout le soir, ça peut faire u. peu peur. en ce qui concerne la chambre, la literie était top! Ici aussi, il faudrait penser à meubler avec des fauteuils ou même des chaises. Pour finir le rooftop avait une vue très impressionnante mais le mobilier est mal entretenu. Sinon le personnel mais surtout les femmes de chambres étaient topissime.
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 07/05/2024
Makoumba, merci pour vos commentaires sur le Truss Hotel Times Square. Nous sommes ravis que vous ayez apprécié notre emplacement stratégique et la qualité de nos literies. Pour ce qui est du mobilier, nos équipes s'assurent qu'il est toujours confortable et accueillant. De même, nous sommes ravis de lire que nos collègues du service d'entretien ont contribué à rendre votre séjour agréable. Nous espérons avoir l'occasion de vous accueillir à nouveau.

6/10 - Được

Ravipreet Singh

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 07/05/2024
Ravipreet, thank you for taking the time to rate your stay. We see there's room for improvement based on your score and would appreciate any additional feedback you might have. Our team is committed to providing an exceptional experience, so your insights would be very valuable.

8/10 - Tốt

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We stayed here for 3 nights. We had a corner room on the 2nd floor, which seemed big for NYC. We haven’t actually stayed in the city before so we don’t have anything to compare it to, but it was much bigger than we expected. They made good use of the space with a full wall shelf for belongings. 2 big windows gave us lots of light. The air in the room stayed on constantly which was nice, as I need white noise to sleep. Unlike many other hotels, it actually did a great job keeping the room at a consistent temperature. Our room was cleaned and towels refreshed daily, which was unexpected - most hotels seem to do that only once every 2-3 days now. The shower was nice, although the floors were a little funky - stained grout maybe? The elevators could definitely use some signage. There are multiple, and some don’t go to all the floors. Some have “R” next to the floor numbers, which I assume means it goes to the apartments that share the building (I’m assuming R means resident), but we only figured this out through trial and error. We had to ask how to get to the rooftop deck because one elevator takes you to a locked door that you can’t open. It’s not intuitive at all. The gym was nice. They provide wipes to wipe the equipment down after use and signs remind you to do so, but I never saw anyone else wiping down equipment. Thus, I also wiped the equipment down before I used it. There was a sketchy dirty bathroom attached to the gym - don’t use it. Go to Cafe Aroma for bkfst!
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/05/2024
Jennifer, it sounds like your stay at Truss Hotel Times Square was generally enjoyable. We're glad to hear your room exceeded your expectations in terms of size and amenities, contributing to your comfort during your three-night stay. It's wonderful to learn about your satisfaction with our daily room service.We appreciate your feedback regarding the shower floors and the elevator system—it contributes to the ongoing improvements we strive for. Also, it's unfortunate to hear about your gym experience; we'll make sure to double-check our gym cleanliness procedures.Your recommendation of Cafe Aroma for breakfast makes us curious to try it out! Thank you for sharing your stay experience and we look forward to better serving you on your next visit.

8/10 - Tốt

Victor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Victor, thank you for choosing Truss Hotel Times Square and taking the time to rate us. We're delighted to note you had a satisfactory stay. We appreciate your feedback and hope to see you again on your next visit to Times Square.

8/10 - Tốt

Stefano

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/05/2024
Stefano, it's great to know that your stay at Truss Hotel Times Square was a positive one. We truly appreciate your rating and look forward to welcoming you back in the future. Your satisfaction is our priority!

8/10 - Tốt

Daniel

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/05/2024
Daniel, thank you for your positive rating of Truss Hotel Times Square! We're delighted you had a great experience. We hope to welcome you back soon. Safe travels!

6/10 - Được

Ly

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
It's a good location if you'd like to visit the Highline, Little Island or Times Square. The people who work there are friendly and prompt in their service. The building and lobby is shabby. The rooms are spare and clean but too dark. It could use more lights. The handheld shower spray didn't work which was a slight inconvenience.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Ly, it's wonderful to hear that you appreciated our prime location and the friendliness of our team members. We're glad that you found our rooms to be neat. However, we truly regret that you found the lighting to be insufficient and had a minor issue with the shower. We value your feedback as it helps us continually improve our guest experience. We hope you will give us another chance to show you the superior standards we strive for.

10/10 - Xuất sắc

Yuniensy

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 03/05/2024
Yuniensy, it's great to see your positive rating. We're thrilled your stay at Truss Hotel Times Square lived up to your expectations. We sincerely look forward to receiving another opportunity to welcome you back.

4/10 - Kém

Austin

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
The female front desk receptionists were rude and unwelcoming. When I first arrived, I waited 20 minutes for the receptionist to return to her desk and walked around searching for a restroom. However, upon my return, she yelled at me and another patron for wandering around the lobby, since there are no bathrooms on the first floor. I paid $350 to be hollered at by hotel staff. 10/10 would never stay here again.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Austin, we're truly disheartened to hear about your less than pleasant encounter at the front desk. Respecting our guests' comfort and time is at the core of our service ethos. We apologize you felt disrespected. It is troublesome to hear about your experience relating to lobby navigation as well. Your feedback is greatly appreciated and essential to spoiling such unfortunate instances in the future. We do hope there will be another opportunity to restore your faith in our hospitality.

10/10 - Xuất sắc

Maxine

Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 02/05/2024
Maxine, thank you for your high-rating Expedia review! We are thrilled to hear that you had a great stay at Truss Hotel Times Square. We hope to have the pleasure of welcoming you back soon.

6/10 - Được

Suzanne

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Suzanne, we see that your recent stay didn't entirely meet your expectations. We'd appreciate hearing more about what improvements could have made your experience better. Your feedback is crucial in making the necessary improvements. Thank you for your time.

6/10 - Được

Michael

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The cons: Felt like more of a budget hotel than the photos and website suggested. Staff kind of surly and not particularly warm (never responded to my "hello"s when coming and going). Zero atmosphere in the hotel - largely due to there being no communal areas/restaurants, etc. Tired rooms in need of a refresh. Shower kept playing up, spraying water everywhere through leaks, making an unholy vibrating noise when you had the temperature at a certain point. Annoying blinds in rooms that are tricky to control. Dirty furnishings (the armchair in my room was disgusting - I read to think what a blacklight would have shown). The pros: Great location. More in Hell's Kitchen than Times Square, which is actually much better. All the makings of a good basic hotel. Amazing gym for a hotel of its size - and in this area. Delightful housekeeping team. Comfortable bed. Noice toiletries. Cost is good - makes it easy to forgive the cons listed above. Easy to get taxis/Ubers. Solid iron and ironing board in the wardrobe.
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Michael, we appreciate your balanced feedback regarding your recent experience. We're pleased you recognized the strategic location, well-equipped fitness center and our diligent housekeeping team. Your comfort is essential to us.However, we note your concerns about the overall atmosphere and about particular aspects in the room that weren't up to par. We're working relentlessly to elevate the experience, using valuable feedback like yours. Ensuring a warm, welcoming interaction from our team members is a priority and anything less falls short of our usual standards.Your satisfaction is important. We hope to have the opportunity to provide an even better stay on your possible return visit.

8/10 - Tốt

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was reasonable and small and the desk clerks all kind. Its a 3 story hotel surrounded ny a larger condominium complex/residences. Nice 14th floor roof deck shared with residences.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Susan, we're thrilled you had a positive experience with us at Truss Hotel Times Square. It's encouraging to know that you appreciated our kind team members at the front desk and enjoyed our shared rooftop deck. We appreciate your lovely review and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Tenishia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed this hotel. It was close to everything that I needed. I’ll definitely book again.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Tenishia, thank you for selecting the Truss Hotel Times Square for your stay and for sharing such compelling feedback. We're glad to hear the hotel's location met all your needs and it thrills us to know you're considering us for future trips. We look forward to welcoming you back!

10/10 - Xuất sắc

Datia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No complaints, staff friendly and courteous
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Datia, it's great to hear that you enjoyed your stay at the Truss Hotel Times Square! We appreciate your positive comments about our friendly and courteous team members. We hope to make your next visit just as wonderful. Thank you for choosing us!

4/10 - Kém

Bianca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
I feel as though the decor of the actual hotel is what’s being paid for and not the actual rooms and services. When we we’re checking in we we’re told about some amenities including access to the rooftop, the mini bar and so on. When we get to our room there is no mini bar. Not even complimentary water in the fridge. Plus, the phone did not work. Nor did the outlets and usb ports. I also requested a city view room (which came with an up charge) and there was no proper view. I was very upset with this hotel and will not stay here again
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Bianca, your feedback is greatly valued. While it's disheartening to hear about your perceived discrepancy between style and functionality, please know we're completely committed to providing equal quality in both areas. Also, we regret you experienced technical trouble in your room. While it's rarely an issue, we always urge guests to report such matters for immediate problem solving. Furthermore, apologies for any mismatch between your expectations and the provided view. We hope that despite your recent experience, you may reconsider and allow us another opportunity to restore your faith in our commitment to excellence.

10/10 - Xuất sắc

Alex A, Fort Lauderdale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
well-run hotel. front desk staff is very well trained.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Alex, thank you for your kind words regarding your stay at Truss Hotel Times Square. We're thrilled to know you recognized our dedicated front desk team members. We strive to provide a seamless experience for all our guests. Looking forward to your next visit!

10/10 - Xuất sắc

Melanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and noise from road was a lot less than expected so slept well but the mattress and pillows probably helped as so comfortable. Staff really friendly and good food all around felt fairly safe but did walk on other side of road when going north.
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Melanie, we're delighted to hear about your positive experience at Truss Hotel Times Square. Our central location is one of the features that our guests love, so it's great to hear that was the case for you as well. We're also thrilled to learn that our comfortable bedding and our team members' warm hospitality contributed to your enjoyable stay. Rest assured, we work hard to ensure a safe, welcoming environment for all our guests. We hope to welcome you back again soon for another stay.