Thank you for your review. We look forward to welcoming you back soon.

Dear Suzanne, thank you for the 5 out of 5 rating! Thank you for choosing The Apollo. With warm regards,

Hi Peter, thank you for your kind feedback, we're so pleased to hear that you had a wonderful stay. With kind regards,

Dear Hannah, thanks so much for your 5 out of 5 review! Thank you for choosing to stay at The Apollo. With warm regards,

Dear Alana, thank you for the kind feedback about our onsite facilities and room service options. We're sorry to hear the pillows were not to your liking and will certainly take your feedback into consideration. We hope to welcome you again. With warm regards,

Dear Jason, We sincerely apologise for the oversight from our housekeeping team. Following your feedback, I have personally addressed the situation with our front office manager, who communicated your request to the housekeeping team. Regrettably, there seems to have been a breakdown in communication.We recognise the importance of ensuring comfort and convenience for all our guests during their stay, and we deeply regret any disappointment caused by our shortfall in meeting your expectations. While we acknowledge that this lapse on our part is inexcusable, please know that fresh towels and other toiletries are readily available at our reception desk, which operates around the clock.We truly appreciate your understanding and patience in this matter, your feedback is invaluable to us and it will be used as we strive to continually improve our services. With warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Hi Tonia, thank you so much for your feedback. We look forward to your next stay with us. With warm regards,

Dear Wayne, thank you for your feedback. We're thrilled you enjoyed your stay. We believe our food is very competitively priced for the portions sizes and quality from our award winning restaurant. We hope to welcome you again. With warm regards

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Dear Andrea, Thank you for the post stay score and kind feedback. We hope to welcome you again soon. Warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Dear Tim,Thank you for your perfect score. We appreciate your feedback and your business and hope to welcome you again soon. Warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thanks for staying with us. We appreciate your feedback!

Dear Hannah,Thank you for providing your feedback regarding your recent stay. It is common practice for hotels to implement a room service fee, and we believe that our fee is set at a reasonable rate. We apologise for the oversight regarding the presence of a few stray hairs by our housekeeping team. Rest assured, we will address this issue with them promptly to ensure that such occurrences are minimised for our future guests. We regret that our bed did not meet your expectations, as our guests often praise the superior quality of our A.H Beard King Koil mattresses. We sincerely hope that you will consider staying with us again in the future, allowing us the opportunity to exceed your expectations. With warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We're sorry to see that we didn't meet your expectations this time around. With warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Dear Lia, We regret to learn of your recent illness however, it's important to note that the onset of food poisoning typically takes longer than the timeframe you've mentioned. Additionally, on the day in question, we served over 80 guests during both our lunch and dinner services. Given this volume, we are confident that had there been any issues, we would have received reports from multiple guests. Once more, we are sorry to hear that you were unwell during your stay. However, it is important to clarify that your illness cannot be attributed to the meal you had at Babbingtons. Warm regards,

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Dominic, Thank you for your feedback. We are pleased to see that your stay was positive and hope to welcome you again soon. Warm regards,

Thank you for review. We look forward to welcoming you back soon.

Dear Anna, We are pleased you had a wonderful experience during your stay and hope to welcome you again. Warm regards,

Thank you for your review. we look forward to welcoming you back soon.

Dear Laura, Thank you for the kind words about our friendly staff and generous rooms. We are so pleased to heart that your stay with us was a 5/5 experience! Warm regards,

Dear Kosta, We are so pleased your stay with us was a 10 our of 10! We hope to welcome you again soon. Warm regards,

Thank you for your review. we look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. We look forward to welcoming you back soon.

Thank you for your review. Please accept my sincere apology for not having the bathroom cleaned prior to your arrival. We look forward to welcoming you back soon.

Dear Anthony,We regret to learn that your experience with us fell short of your expectations during your recent stay. The practice of combining beds to form a king-sized bed is standard in hotels, offering diverse sleeping arrangements to cater to varying guest preferences. While we do provide standalone king beds, they were not available in the specific room you booked, as indicated in the room description that highlighted the option for either a king or twin setup.We acknowledge the inconvenience caused by the noise from a function held during your visit. Despite our stringent policies regarding music and noise curfews, placing guests away from such events becomes challenging when the hotel reaches full occupancy.In our effort to address your concerns, we attempted to refund you for the breakfast, as guest satisfaction is a top priority for us. However, we respect your decision to decline the offer.While the majority of our guests enjoy a delightful stay with us, as reflected in our positive scores and hotel rating, we understand that your experience did not align with your expectations. We sincerely apologise for any disappointment and appreciate your feedback.Warm regards

Thank you for your review. We look forward to welcoming you back soon.