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Nhận xét về Mường Thanh Luxury Xuân Thành Hotel

4 out of 5
Mường Thanh Luxury Xuân Thành Hotel
Thôn Thành Vân, Xuân Thành, Nghi Xuân, Hà Tĩnh

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 1/3 nhận xét" "
Đánh giá 8 - Tốt. 1/3 nhận xét" "
Đánh giá 6 - Được. 1/3 nhận xét" "
Đánh giá 4 - Kém. 0/3 nhận xét" "
Đánh giá 2 - Tồi. 0/3 nhận xét" "

8,0/10

Sạch sẽ

5,0/10

Nhân viên & dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

john

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Incompetent Horrible Check-in experience.
Motorbike tour of Vietnam with 2 friends. Been riding for 4 hours in extreme hot conditions so was looking forward to check in and then jump in the pool. My brother arrived 1 hr earlier and warned me the check in was difficult. My check in took 45minutes. Although friendly, reception staff displayed a level of incompetence I have not encountered before…and I am a businessman who travels a lot … atleast 6 months in a year o er past 25 years. My friend arriving with me experienced the same issue. We were the only people checking in and the hotel appeared to have no visible guests around. There were 5 employees behind the Check in desk. Although the hotel itself was nice, I would never stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
Muong Thanh Luxury Xuan Thanh Hotel trả lời vào 21/05/2024
Dear Mr JohnThank you very much for your feedback and please accept my sincere a apologies for the poor experience you had during your recent stay. I will raise your feedback with our team to ensure we address the shortfall and deliver a consistent level of acceptable service.Once again, thank you very muchBest Regards,Vo Huy Tuan (Mr.)General Manager

8/10 - Tốt

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The Shining Vietnam
Ok so I have very mixed feelings about my stay here. It was odd. This is a magnificent oceanfront hotel in the middle of nowhere and it’s apparently almost completely void of guests the majority of the time. I’ve never seen anything like it. This place is massive. The common area could easily entertain 1000+ people; I think that’s a low estimate. There is a huge breakfast area that was empty the four days I was there. I will say management needs to get their act together. With an empty hotel there is no excuse for everything to be immaculate and it wasn’t. The one table I chose to sit at for lunch day 1, I chose for the view of the beach and it was dirty. Someone previous had chosen the same table for the same reason, made a mess and the staff just left it. I spent four days with these people and they have great attitudes for the most part; friendly, enthusiastic but supervision was nonexistent which is ridiculous because I know they were in the building. The epitome of overstaffed. Everywhere you looked was a sharp dressed supervisor or manager doing. . . nothing. At one point in the dining room I called out the wait staff because I placed an order and it never arrived; no explanation, no food and the waiter apparently went on break. Now unfortunately this a predominantly Vietnamese speaking hotel and I speak English; google translate was used constantly by myself and most employees. When I ordered food I was never sure what would arrive but I ate some pretty good food here.
Bedroom
Bedroom
Pool
View from bedroom
Lưu trú 2 đêm vào Tháng 3, 2024
Muong Thanh Luxury Xuan Thanh Hotel trả lời vào 14/03/2024
Dear Mr. Mark Mattioli,Thank you for taking your valuable time to share your recent hotel stay experience.I am very happy that the beauty of the hotel made you so excited and sincerely apologize for the shortcomings that affected your vacation this time. We would like to take note of your comments on the hotel's services. I will work with the relevant departments to find solutions to overcome the problems you mentioned.I also thank you for recognizing the enthusiasm of the hotel staff and this is our motivation in the journey of providing services.We hope to welcome you back to the hotel in the near future.Best regardsVo Huy Tuan (Mr.)General Manager

10/10 - Xuất sắc

KIM THANH, SINGAPORE

Lưu trú 2 đêm vào Tháng 9, 2022
Muong Thanh Luxury Xuan Thanh Hotel trả lời vào 28/02/2024
Hello Ms. Kim ThanhFirst of all, on behalf of the Board of Directors and staff, we would like to thank you for taking the time to leave feedback for the hotel. We are very happy that you had a satisfied stay after staying at the hotel. Hopefully the hotel will continue to welcome your family on your upcoming vacation.Sincerely thank you,Mr. Vo Huy Tuan - Hotel Director./