Mến gửi chị Phương, Khách sạn Alana Nha Trang chân thành cảm ơn quý khách hàng đã dành nhiều tình cảm đến với khách sạn. Đồng thời đội ngũ nhân viên khách sạn cũng rất vui mừng vì đã phục vụ chu đáo cho kỳ nghỉ của chị cùng gia đình. Xin kính chúc quý khách thật nhiều sức khỏe và rất mong sẽ được đón tiếp quý khách trở lại Alana Nha Trang Beach trong một dịp gần nhất.

Dear Mr Giang, We are grateful to receive your feedback and glad that we met your expectation. We wish you all the best and look forward to seeing you in a near future. Yours sincerely, Alana Nha Trang Beach Hotel Team

Dear Mr Swart, We are grateful to receive your feedback and glad that we met your expectation. We wish you all the best and hope that we could be a part of your travel to Viet Nam next time Yours sincerely, Alana Nha Trang Beach Hotel Team

Dear Troy !Thank you! First of all, we're delighted you choosing to stay with Alana Nha Trang Beach and so glad it met your expectations! We appreciate your compliments to our staff because everyone here on the Alana team wants each guest to leave with great memories.Your review and the high ratings gave us a great encouragement and motivation to keep up the good work. We all look forward to having a future opportunity to welcome you back.Sincerely,Nguyen Long An Mr !

Dear Mr./Ms. SUBIN, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. Nahyun, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang, Vietnam. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang, Vietnam. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. Choul Ho, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. Choul Ho, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you for staying with us and thank you for your very kind review. My team and I are delighted to read your positive comment especially in relation to our facilities and services. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. Janne, I am sorry for not able to write a response in your language, hope that you are comfortable with this reply. Thank you very much for choosing our Alana for your recent trip to Nha Trang and thank you for taking your time to write this kind review. All of us here at Alana Nha Trang appreciate it very much. We hope you will come back for a return visit some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for choosing our Alana for your recent trip to Nha Trang and thank you for taking your time to write this kind review. All of us here at Alana Nha Trang appreciate it very much. We hope you will come back for a return visit some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not being able to response in your language but English. Thank you for staying here at Alana during your recent visit to Nha Trang. Also, thank you very much for taking the time to post a review. I am disappointed to learn of the issues you encountered during night time. Please accept my apologies for the inconveniences these have caused you. We are trying our best to correct the situation and ensure that all of our beloved guests can have the most comfortable stay at Alana. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Ms. Letrinh, Thank you for staying with us and thank you for your very kind review. My team and I are delighted to read your positive comment especially in relation to our facilities and services. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Ms. Maria, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, My many huge thanks for taking your time writing this wonderful review! My team and I really appreciate it very much. I have also conveyed your kind words to my colleague, Mr. Loc at Bellman as a big encouragement for him. We hope you will come back for a return visit some time in the future. Till then, I wish you and your family a blessed 2019. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang. My team and I are delighted to read your kind review. We will keep trying our best to improve our facilities and services to even higher level and maximize all of our guest's experiences. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not being able to response in your language but English. Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang. My team and I are delighted to read your kind review. We will keep trying our best to improve our facilities and services to even higher level and maximize all of our guest's experiences. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang, Vietnam. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang, Vietnam. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for choosing our Alana for your recent trip to Nha Trang and thank you for taking your time to write this kind review. All of us here at Alana Nha Trang appreciate it very much. We hope you will come back for a return visit some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang, Vietnam. My team and I are also appreciative in regards to your kind comments with this review. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. Jihyun On , First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying at our Alana during your recent visit to Nha Trang and thank you for taking the time to post this review. Regarding to the noise, we are also upset for not capable to control as it was from local bars & pub. Nevertheless, our Engineer department are planning to replace all of the windows with ones which can protect our guests from outside loudly noises. We hope to welcome you back to Alana in a not distant future, until then, wish you your lovely family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Mr./Ms. YEONHWA , First of all, I am sorry for not able to reply in your languages, and hope you are comfortable to receive this English response. Thank you for staying with us and for taking the time to write and post a review. I only wish that we could have had a more positive review from you but regretfully this was not the case. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. Once again, thank you very much for staying with us and we really hope you can provide us another chance to offer our true services in a not distant future. I wish you and your family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to write a response in your language, hope that you are comfortable with this reply. Thank you very much for staying with us at our Alana for your vacation and thank you for taking the time to post a review which is truly delighted to read. This will surely be a great encouragement for all of our team member to keep improving our hospitality services. We hope to welcome you back to Alana in a not distant future, until then, wish you your lovely family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, First of all, I am sorry for not able to write a response in your language, hope that you are comfortable with this reply. Please accept my sincere apologizes for all of the uncomfortable experiences that occurred due to some of services or facilities were not available or up to standard. I will raise every single issue to management board and seek for solutions. Please understand that we are constantly striving to provide an exceptional leisure experience for all guests however as you have mentioned we do still have some points for improvement. Again, thank you for this very constructive feedbacks. Wishing you all the bests and we hope you will make a return visit to Nha Trang in a not distant future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Ms. Mei, Warmest greeting from Alana Nha Trang Beach Nha Trang Hotel! Thank you very much for choosing our Alana for your recent trip to Nha Trang and thank you for taking your time to write this kind review. All of us here at Alana Nha Trang appreciate it very much. We hope you will come back for a return visit some days in the future. Thank you and best regards, Diep Ai Tran (Ms. Kristy) Reservation Agent

Dear Mr. Yingchao, Warmest greeting from Alana Nha Trang Beach Hotel! First of all, I am sorry for not able to write a response in your language, hope that you are comfortable with this reply. Many thanks for choosing to stay at Alana during your recent trip to Nha Trang. We are also very delighted for read all of your kind words in the review. My team and I appreciate it very much. We hope you will visit Nha Trang and choose Alana again in a very soon future. Thank you and best regards, Diep Ai Tran (Ms. Kristy) Reservation Agent

Dear Ms. Hyounseon, Warmest greeting from Alana Nha Trang Beach Hotel! First of all, I am sorry for not being able to response in your language but English. Thank you for staying with us and for taking the time to write and post a review. My team and I are delighted to read your positive comment especially in relation to our facilities and services. We also learn from your feedback that there were caused you inconveniences and discomforts during your stay and please accept our sincerely apologies. We will take every single detail from you comment very seriously and continuously work on that to ensure our services and facilities can exceed our guest's expectation very close future. We hope you will come back to visit us some days in the future. Thank you and best regards, Diep Ai Tran (Ms. Kristy) Reservation Agent