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Nhận xét về Niagara Falls Marriott on the Falls

4 out of 5
Niagara Falls Marriott on the Falls
6755 Fallsview Blvd, Niagara Falls, ON

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 1857/3892 nhận xét" "
Đánh giá 8 - Tốt. 1006/3892 nhận xét" "
Đánh giá 6 - Được. 492/3892 nhận xét" "
Đánh giá 4 - Kém. 264/3892 nhận xét" "
Đánh giá 2 - Tồi. 273/3892 nhận xét" "

8,4/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Doug

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel. Beautiful view. Hotel restaurant was good. Convenient transportation options are available. Staff at the front desk were very helpful and courteous. We had a great time!
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Hekmat

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ
The room was nice and clean but missing the bathroom stuff like small accessories and the bathroom door was not close properly thats mean no privacy.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Hekmat, Thank you for posting a review of your recent stay. We appreciate your perfect rating and are glad you loved our comfortable accommodations. That said, we are sorry for the concerns you had with the bathroom door and your disappointment with the lack of amenities. We value your remarks and will share them appropriately. It was a pleasure welcoming you at Niagara Falls Marriott on the Falls, and we look forward to serving you again soon. Zach Guest Services

10/10 - Xuất sắc

Anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location with great views on the Fall's side. Easy to walk to restaurants and the falls. Easy check-in and professional staff. Fitness center was great as well. Will definitely stay again.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Anthony, Thank you for reviewing your stay at Niagara Falls Marriott on the Falls. We are glad our location worked well for you and that our associates helped to elevate your visit. We will share your kind words with our entire team. We are also happy you loved our fitness center and the beautiful views of the falls. It was a pleasure hosting you, and we love knowing you will return soon. Zach Guest Services

10/10 - Xuất sắc

Maria Cristina

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our time at the Marriot hotel falls view! I recommended this hotel for a family trip..
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Ms. Cristina, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. We appreciate your recommendation and look forward to welcoming you again soon. Zach Guest Services

10/10 - Xuất sắc

Evelyn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is our second stay at this hotel and both times we were extremely satisfied staff is always friendly and helpful
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Evelyn, We are delighted to read this was your second stay with us. We are glad our associates left a lasting impression on both visits and will share your kind praises with our entire team. Thank you for your feedback, and we look forward to serving you again soon at Niagara Falls Marriott on the Falls. Zach Guest Services

6/10 - Được

Amani

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The view was amazing,but the bathroom door was horrible,the coffee in the room tested so bad ,the sheets almost yellow color and the bed sheet ripped!!!
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Amani, Thank you for reviewing your experience. We sincerely apologize for the housekeeping and maintenance issues you encountered during your time with us. We will address your remarks with the appropriate individuals to ensure these are not repeated. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Zach Guest Services

8/10 - Tốt

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best view of the falls!! AC didn’t work too well but it was worth it. Very friendly staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 27/05/2024
Dear Laura, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad our associates took great care of you and that you enjoyed the amazing views of the falls. We will share your kind remarks with our entire team. That said, we are disappointed to know you had issues with the air unit in your room. We appreciate you bringing this to our attention and will address it accordingly. It was a pleasure serving you, and we look forward to your return. Zach Guest Services

10/10 - Xuất sắc

Javier

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view was great of the falls
Lưu trú 3 đêm vào Tháng 3, 2024

6/10 - Được

Tien

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Tien, Thank you for selecting us. We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the visit you deserve soon. Zach Guest Services

10/10 - Xuất sắc

Masih

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Masih, We are thrilled you had an excellent stay at Niagara Falls Marriott on the Falls, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.ZachGuest Services

10/10 - Xuất sắc

Donna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
View of both Falls was spectacular, the best ever! Staff were nice/respectful. Room clean and beds comfortable. Buffet was good quality and staff attentive. That said, a few improvements to the property/room are noted below: The grounds need attention, as they are weedy and unappealing. Other nearby hotels have beautiful grass/plants. Marriott should maintain higher standards for room quality as we observed: stains on furniture, toilet seat partially detached, sink with multiple cracks.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Donna, It was a pleasure welcoming you to Niagara Falls Marriott on the Falls. We are thrilled that your experience was perfect from beginning to end and that you liked our friendly staff and delicious food from our restaurants. Our newly renovated and well-equipped accommodations complement the natural beauty of the Falls while you soak up their stunning views from our oversized windows. We have also noted your additional remarks and will review them with our team appropriately. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.ZachGuest Services

8/10 - Tốt

carlos

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Grea5 vuew and great stay
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Carlos, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad that everything went well during your stay and that our captivating views made for a memorable experience. We appreciate your kind words and look forward to welcoming you back again soon.Zach,Guest Services

10/10 - Xuất sắc

Sharie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My husband and I enjoyed our stay! We were very happy with our room!
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Sharie, Thank you for taking the time to share your feedback regarding your recent stay at Niagara Falls Marriott on the Falls. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to know that our immaculate accommodations met your expectations. We look forward to welcoming you and your husband back for another wonderful experience.Zach,Guest Services

2/10 - Tồi

ahsan

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
it was worst experience of my life hotel was really dirty room cleaning service was really bad even administration admitted it and changed room for us it was presidential suit and carpet sofas walls were really dirty elevators were making craking sounds food from restaurant of hotel was having hair in it. lobby out side of room was really dirty and messy. bath room floor was having marks and sink in kitchen and bathroom was taking really long time to drain water. this hotel needs a major upgrade.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Ahsan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the maintenance and housekeeping issues during your time with us. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Please be assured that your comments will be addressed with the appropriate teams to ensure it is resolved and to prevent any occurrences in the future. Additionally, we are sorry for the challenges you faced while dining with us. Your comments are invaluable, and we will share them with our culinary team. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.ZachGuest Services

10/10 - Xuất sắc

Ray

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
comfortable beds
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Ray, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing Niagara Falls Marriott on the Falls. We look forward to your next visit.ZachGuest Services

6/10 - Được

Shajeda

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Shajeda, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Zach,Guest Services

8/10 - Tốt

Cody

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Decent service.
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Cody, Thank you for choosing Niagara Falls Marriott on the Falls. We enjoyed reading your review! Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again whenever you return to the area. On your next visit, be sure to try our mouthwatering meals and impressive views at the Milestones on the Falls, our on-site restaurant open for lunch and dinner. ZachGuest Services

10/10 - Xuất sắc

hanseul

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So good for me
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Hanseul, Thank you for your recent stay at the Niagara Falls Marriott on the Falls and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.ZachGuest Services

10/10 - Xuất sắc

Michel, Cornwall

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great stay would go again for sure
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Michel, Thank you for staying at Niagara Falls Marriott on the Falls. We enjoyed your kind comments about your recent experience. Thank you for sharing your review with fellow travelers and your excitement about returning. We look forward to seeing you again soon.ZachGuest Services

8/10 - Tốt

Jason

Thích: Sạch sẽ, nhân viên & dịch vụ
Be careful, when they say room with a view, they mean the parking lot not the falls!
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Jason, Thank you for choosing Niagara Falls Marriott on the Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay overall. However, we noted your disappointment with the room and will share your comments with our team appropriately. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.ZachGuest Services

6/10 - Được

Satesh

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Satesh, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.ZachGuest Services

8/10 - Tốt

Cynthia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good. Parking lot needs more security.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Cynthia, Thank you for choosing us for your recent stay. We are pleased that you enjoyed your stay overall. We are grateful for each of your comments, including those about the parking, as we continually strive to improve our guest experience. Thank you for staying at Niagara Falls Marriott on the Falls and posting a review. We look forward to accommodating you again whenever your travels bring you to the city. ZachGuest Services

4/10 - Kém

Imad

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un hotel connue de nom et Aucune personne ne parle le français et on reserver pour 4 adulte et un enfant 16ans pas de place oblige a une personne de dormir par terre
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Imad, It was disappointing to read your comments about your stay at our hotel. We regret your concerns with our accommodations and for not meeting your expectations with our service, as we never mean to disappoint our guests in any way. We understand your frustration, and we will share each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope to have another opportunity to serve you again so we can show you the hospitality you deserve.ZachGuest Services

10/10 - Xuất sắc

Geannette, Richmond

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very nice location. GREAT views of the falls. We liked that it was on the WEGO route but on the far edge of the most commercial parts of the area. It was beautiful, clean and quiet here. Great choice for us.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Geannette, Thank you for the excellent review of your recent stay at the Niagara Falls Marriott on the Falls! We are pleased you found our location to be perfect for your plans. We are just minutes from enticing destinations, including Scotiabank Convention Centre, Niagara Fallsview Casino Resort, and Niagara SkyWheel. Thank you for also highlighting the fresh and pleasant accommodations with excellent views. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.ZachGuest Services

8/10 - Tốt

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Michelle, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.ZachGuest Services

10/10 - Xuất sắc

muhammad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent view with great staff and service.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Muhammad, Thank you for choosing Niagara Falls Marriott on the Falls. We enjoyed reading your review and are glad you liked the breathtaking views of the falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again whenever you return to the area. On your next visit, be sure to try our mouthwatering meals and impressive views at the Milestones on the Falls, our on-site restaurant open for lunch and dinner. ZachGuest Services

10/10 - Xuất sắc

Kendall

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view is just spectacular. This hotel is right in front of Horseshoe falls, away from all the craziness of the main street down by the other end of the falls. Could be a bit of a walk at times (1.25 miles) but there are still plenty of restaurants and things to do nearby. Really quiet and we enjoyed coming back to our room after super busy days to relax and unwind. Breakfast was really yummy- perfect start to the day. Hotel staff were wonderful.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Kendall, Thank you for your fabulous review and for letting us know that your stay at Niagara Falls Marriott on the Falls was exceptional. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay so memorable. Thank you for highlighting our friendly staff and breakfast offerings and that you found our location perfect for your needs. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.ZachGuest Services

4/10 - Kém

venicio n

Không thích: Sạch sẽ, nhân viên & dịch vụ
Crappy front office service
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Venicio, Thank you for the review and for choosing our hotel. We are disappointed knowing you had difficulties during your stay, and we apologize that our front desk staff was not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We will address your comments with our team to ensure they are not repeated. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.ZachGuest Services

10/10 - Xuất sắc

Leah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is good .. photos on website are a little misleading. (the photo of the pool on the roof)
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Leah, Thank you for taking the time to review your stay at Niagara Falls Marriott on the Falls. We are glad you had a pleasant stay overall and that you liked our accommodations. However, we regret your disappointment with the pool. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with our websites for property. We appreciate you bringing this to our attention and for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.ZachGuest Services

8/10 - Tốt

Yoshida

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
景色が最高でした
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Yoshida, Thank you for choosing Niagara Falls Marriott on the Falls and for sharing your feedback. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay so memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area.Zach,Guest Services

8/10 - Tốt

DHRITIMAN

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Need sufficient water in hotel room
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Dear Dhritiman, It is wonderful to hear how much you enjoyed your stay at Niagara Falls Marriott on the Falls. We're particularly pleased that you enjoyed your recent experience. We have noted your feedback about the water bottles and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!ZachGuest Services

10/10 - Xuất sắc

Serge

Đi cùng gia đình
All is well. Keep it up.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Dear Serge, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Niagara Falls Marriott on the Falls. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. ZachGuest Services

10/10 - Xuất sắc

Tony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cool place, the best in town
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Tony, What an honor to have the title of the best hotel you have stayed in! We are thrilled to read that you felt so at home with us and that our great location was perfect for visiting the falls. Thank you for allowing us to host your recent visit to the city. On behalf of all of us at Niagara Falls Marriott on the Falls, we look forward to you joining us again soon.ZachGuest Services

10/10 - Xuất sắc

Jason

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 18/05/2024
Dear Jason, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services

10/10 - Xuất sắc

Dianelys

Lưu trú 3 đêm vào Tháng 3, 2024
Guest Services trả lời vào 18/05/2024
Dear Dianelys, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our area.ZachGuest Services

10/10 - Xuất sắc

Carole

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alex in the customer service desk was fantastic. He remembered your name every time. The bar service was however very slow. We ended up leaving the bar
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 17/05/2024
Dear Carole, Thank you for selecting Niagara Falls Marriott on the Falls for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Alex; we'll be sure to share your kind words with him. We have also noted the issues you had at the bar, and we will address them with our food and beverage team to ensure they are not repeated. It was a pleasure hosting you, and we hope to see you again wherever you are in the city.ZachGuest Services

10/10 - Xuất sắc

Brent

Đi cùng gia đình
Great view of niagara falls. Big room. Pay for the view.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 16/05/2024
Dear Brent, Thank you for the positive review of Niagara Falls Marriott on the Falls. We are glad you were impressed with our spacious accommodations and the amazing views of the falls. It was a pleasure welcoming you, and we look forward to your future visit. Zach Guest Services

10/10 - Xuất sắc

Rama, London

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really good
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 15/05/2024
Dear Rama, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Niagara Falls Marriott on the Falls, we invite you to come back and stay with us again whenever you are in the area. Zach Guest Services

2/10 - Tồi

Jan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 11/05/2024
Dear Jan, Thank you for sharing your rating. We strive to offer quality experiences to our guests; therefore, we are disappointed that we did not meet these expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Zach,Guest Services

8/10 - Tốt

Geoffrey, Oakville

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 11/05/2024
Dear Geoffrey, Thank you for choosing to stay with us and for taking the time to post a nice rating. We are happy that you had a great visit overall, and we hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our city.Zach,Guest Services

10/10 - Xuất sắc

Shumin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Dear Shumin, It was a pleasure receiving your fantastic rating for Niagara Falls Marriott on the Falls. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.ZachGuest Services

8/10 - Tốt

Vanessa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 11/05/2024
Dear Vanessa, Thank you for the positive rating of Niagara Falls Marriott on the Falls. We are glad you enjoyed your stay with us, and we hope to see you soon.Zach,Guest Services

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view was incredible. Irritated to pay $39 to self park all else went well
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 09/05/2024
Dear Lisa, Thank you for taking the time to post your online review. We appreciate your perfect rating and are glad you enjoyed the amazing views of the falls. That said, we regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay at Niagara Falls Marriott on the Falls. Zach Guest Services

10/10 - Xuất sắc

Caroline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such great hospitality at this location, staff were amazing and the rooms were clean. We had a minor inconvenience and the staff were extremely accommodating. The inconvenience was out of their control it had nothing to do with the hotel but rather some of the guests. Always love coming to the Marriott the standard of quality and service is always amazing. They made our weekend!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 07/05/2024
Dear Caroline, Thank you for selecting Niagara Falls Marriott on the Falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. We will share your kind praises with our entire team. We are also happy you enjoyed our clean accommodations and convenient location. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again whenever you return to the area. Zach Guest Services

10/10 - Xuất sắc

BRENDAN

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the view of the Falls from my hotel room.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 07/05/2024
Dear Brendan, Thank you for choosing Niagara Falls Marriott on the Falls. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 - Xuất sắc

Barbara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t like you have to pay for parking. Everything about the hotel was great!
Guest Services trả lời vào 06/05/2024
Dear Barbara, Thank you for taking the time to provide feedback about your stay at Niagara Falls Marriott on the Falls. We appreciate your perfect rating and are glad you loved our well-kept property. That said, we regret you were disappointed with our parking cost. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay. Zach Guest Services

8/10 - Tốt

JIALE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's good water view.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 07/05/2024
Dear Jiale, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services

6/10 - Được

Tom

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Property a bit dated. Paid for parking on premise and there were no more spots and was told to park in lot across street off premises.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 07/05/2024
Dear Tom, Thank you for sharing your experience. We are sorry you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future stays, our front desk is always happy to assist you with matters like this. We also regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We hope to have the pleasure of welcoming you back on a future visit to the area. Zach Guest Services

10/10 - Xuất sắc

Gursajan

Đi theo nhóm, Khách đi công tác
Thích: Tiện nghi, dịch vụ
Fantastic
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 06/05/2024
Dear Gursajan, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Zach Guest Services

6/10 - Được

Yunxin

Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services trả lời vào 26/05/2024
Dear Yunxin, Thank you for your visit. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Zach Guest Services