2/10 - Tồi
OMID
Đi cùng gia đình
17/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Stay! Our stay at Best Western Plus Hôtel Brice Garden in Nice was the worst hotel experience we’ve ever had and we travel often. We booked an Exclusive Room but there was absolutely nothing exclusive about it. The photos online are misleading.The room itself was in terrible condition. It was dirty upon arrival, and to our shock, the bed sheets had visible blood stains. Despite multiple requests to the front desk over our 4-night stay, the sheets were only replaced the night before we checked out. The mattress was so worn that the springs pushed into our bodies, and the linens felt rough and low quality.The room smelled strongly of urine and sewage, particularly at night, which made it hard to sleep. The bathroom was moldy and visibly unclean; we were all uneasy about using the shower. The towels provided were far from hotel standard, greyed, threadbare, and simply unhygienic. The air conditioning broke during a 35°C heatwave, and we were told no one was available to fix it. Thankfully, my husband was able to get it working! The Wi-Fi was nonexistent in the room and for basic tasks like checking emails we had to go down to the lobby. We were told our room was “the best,” which is very concerning. We relied on the 10/10 reviews when booking, but based on our experience, I question their legitimacy. This is not a 4-star hotel—it feels more like a run-down motel. I don’t usually write negative reviews, but I hope this helps others avoid the same mistake!
OMID
Lưu trú 4 đêm vào Tháng 7, 2025