2/10
I am writing to express my extreme disappointment and outrage regarding the conditions of room during my stay from 7/4/25 - 7/5/25. My family and I discovered a significant bug infestation throughout the room, which has made our stay unbearable and directly led to our baby receiving multiple bites, consistent with bed bug bites.
Upon discovering the bugs, I immediately documented the issue with clear photographs and videos. These visuals show numerous bugs on the mattress, bedding, and furniture. The room had a broken mirror, missing microwave and there was supposed to be a mirror above the sink which was missing. Even more distressing was the hotel's response when I contacted the front desk on 7/5/25 at 7:09am. When I reported the severe bug problem and the bites on my baby, the woman I spoke with, with a middle eastern accent, refused to offer any assistance or alternative accommodation. I was explicitly told that I would still be charged for the room, and then she passed the phone to her husband who unprofessionally hung up on me. after multiple attempts to get their names, they refused to disclose this. This behavior is not only unhelpful but deeply disrespectful and completely unacceptable for a hospitality establishment.
Due to the unsanitary and frankly horrifying conditions, and the severe lack of customer service the staff, I recommend to avoid this location.
Beatriz
Lưu trú 1 đêm vào Tháng 7, 2025
