Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 309/1003 nhận xét" "
10 - Xuất sắc
309
Đánh giá 8 - Tốt. 351/1003 nhận xét" "
8 - Tốt
351
Đánh giá 6 - Được. 173/1003 nhận xét" "
6 - Được
173
Đánh giá 4 - Kém. 95/1003 nhận xét" "
4 - Kém
95
Đánh giá 2 - Tồi. 75/1003 nhận xét" "
2 - Tồi
75
7,6/10
Sạch sẽ
8,4/10
Nhân viên & dịch vụ
6,8/10
Tiện nghi, dịch vụ
7,4/10
Điều kiện & cơ sở vật chất nơi lưu trú
7,2/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Rose
Đi cùng thú cưng
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room was clean and the area was quiet. I enjoyed my two night stay. They also allowed dogs which was my main requirement.
Rose
Lưu trú 2 đêm vào Tháng 5, 2024
8/10 - Tốt
Mo
09/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice clean room but the desk is too small.
Mo
Lưu trú 1 đêm vào Tháng 5, 2024
Oniel Rediresponse Specialist trả lời vào 10/05/2024
Thank you Mo, for taking the time to write a review of your stay at the Red Roof Inn Canton. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, you indicated that you were unsatisfied with the size of the desk. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 - Xuất sắc
Susan
05/05/2024
Susan
Lưu trú 1 đêm vào Tháng 5, 2024
4/10 - Kém
Mary
Đi cùng bạn đồng hành
02/05/2024
Very bad odor in the room
Mary
Lưu trú 1 đêm vào Tháng 5, 2024
Samantha RediResponse Specialist trả lời vào 03/05/2024
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN CANTON. You stated that the unpleasant odor you encountered in the room hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for feedback as it will help us to improve our guest experience.Thank you for expressing your concern and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Samantha Red Roof Management RediResponse Specialist
2/10 - Tồi
Ronnie
02/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bedbugs
Ronnie
Lưu trú 1 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 02/05/2024
Dear Ronnie,I appreciate you sharing your feedback following your stay at the RED ROOF INN CANTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection of the room.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
2/10 - Tồi
Ronnie
01/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bitten by bed bugs its a nasty hotel i will never entertain acstay at any red roof inn again and would encourage others to do the same
Ronnie
Lưu trú 1 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 02/05/2024
Dear Ronnie,I appreciate you sharing your feedback following your stay at the RED ROOF INN CANTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection of the room.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
8/10 - Tốt
Rich
Đi theo nhóm
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked that if we needed anything, we went to the office and they took care of it immediately.
Rich
Lưu trú 3 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 30/04/2024
Dear Rich, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CANTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff who assisted with any you need. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. Your satisfaction is our priority, and we can't wait to have you back for another wonderful stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 - Kém
Chris
Khách đi công tác
22/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good place
Chris
Lưu trú 1 đêm vào Tháng 4, 2024
Dannielle Rediresponse Specialist trả lời vào 23/04/2024
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CANTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We strive to provide outstanding service and exceed our guests expectations. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
6/10 - Được
RAYETTE MARGARET
Đi cùng gia đình
22/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Room was smelly n dirty. Pet friendly so loud barking of dogs
RAYETTE MARGARET
Lưu trú 2 đêm vào Tháng 4, 2024
Dannielle Rediresponse Specialist trả lời vào 23/04/2024
Dear Rayette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CANTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor, unclean room and the loud noise from dogs barking. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 - Xuất sắc
David
15/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Obviously, a property of this age is a little “shopworn.” That being said, it was extremely clean and well maintained. Great for a budget stay!
David
Lưu trú 6 đêm vào Tháng 4, 2024
OnielRediresponse Specialist trả lời vào 17/04/2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn Canton. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, also delighting to read that you took liking to our prices. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
8/10 - Tốt
Carol
Đi cùng gia đình, Khách đi công tác
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an older property but maintained. The front desk staff, Will, was very welcoming and helpful. The accessible room had a tub, but a bench that flipped down for seating. A handheld shower was convenient. The water was nice and hot. For the price, it was good. This is 2nd time we have stayed. No frills, but clean and cost effective.
Carol
Lưu trú 1 đêm vào Tháng 4, 2024
Nishaye RediResponse Specialist trả lời vào 15/04/2024
Hello Carol,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Canton. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful, the amenities worked well to your liking and the value to price ratio, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 - Tốt
John, Washington
09/04/2024
Thích: Nhân viên & dịch vụ
It's fine, not stellar. It's in an urban sprawl strip mall environment which is convenient in some ways but not at all pedestrian-friendly!
The room was clean but not deep clean. I found someone's slippers under my bed. And the toilet seat wasn't bolted down so it felt like sitting on an air hockey puck.
Americana was on full display: Couples yelling and cussing at each other in nearby rooms.
The staff were friendly.
John
Lưu trú 3 đêm vào Tháng 4, 2024
LaTunde RediResponse Specialist trả lời vào 11/04/2024
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CANTON. I'm so glad we earned your 4/5 score. At Red Roof, it's good to know that the staff were friendly, the environment was convenient and any other positives that you mentioned. However, as it relates to your comment of the toilet, the couples yelling and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 - Được
Riley
Đi cùng gia đình
09/04/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room assigned was clean except for the tub in the bathroom/restroom. No shelf for personal toiletries there. The dresser had 3 drawers, used the top one, the second would only partially open, the third had no pulls to open it with.
Additionally we were assigned a handicap room which was a bit awkward.
Being next to a coffee shop and Bob Evans made eating very easy.
Riley
Lưu trú 2 đêm vào Tháng 4, 2024
LaTunde RediResponse Specialist trả lời vào 11/04/2024
Dear Riley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CANTON. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you were pleased with the cleanliness of the room, the room being next to the coffee shop and any other positives stated. However, as it relates to your comment of the cleanliness of the bathroom, the issues with the dresser and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 - Tốt
Bobbie
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bobbie
Lưu trú 1 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 11/04/2024
Hello Bobbie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
6/10 - Được
Clark
Khách đi công tác
09/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Bathroom has no counter space for items. Door locks appeared very loose or worn, still worked properly. Thin walls, noisy neighbors, but was short lived.
Clark
Lưu trú 1 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 11/04/2024
Dear Clark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CANTON. I am sorry to read that you were unsatisfied with the bathroom that had no countertop for items, the loose door lock, and the thinnest of the walls. We apologize for the inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 - Xuất sắc
Robert
Đi cùng bạn đồng hành
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Robert
Lưu trú 1 đêm vào Tháng 4, 2024
Adraine Rediresponse Specialist trả lời vào 08/04/2024
Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CANTON. I am happy to read that you had a nice stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
2/10 - Tồi
Melinda
08/04/2024
Melinda
Lưu trú 1 đêm vào Tháng 4, 2024
Xao RediResponse Specialist trả lời vào 09/04/2024
Hello Melinda,Thank you for sharing with us. Your review of the Red Roof Inn Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
8/10 - Tốt
John
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
The room was clean, the bed was comfortable, and plenty of hot water.
The room was small, and it is generally run down.
John
Adraine Rediresponse Specialist trả lời vào 08/04/2024
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CANTON. I am happy to read that you found the room to be clean, the bed to be comfortable and that there was plenty of hot water. I am sorry that you found the room to be small and the place to be run down. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
6/10 - Được
Victoria
22/03/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Most of the rooms at this location are cleaned using the hit and miss method. I’ve stayed in several rooms at this location and I’ve yet to stay in one that I haven’t had to clean something first especially floors. Even though they’re hardwood floors they’re not scrubbed they are just dusted. Staff at front desk is very friendly. Unfortunately if this location is going to permit pets they need to keep a block of rooms that are specifically designated for pets. I stayed in a room that had a pet in it the night before and it ruined my allergies because of the lack of cleaning done.
Victoria
Lưu trú 1 đêm vào Tháng 3, 2024
Oniel Rediresponse Specialist trả lời vào 23/03/2024
Hi Victoria,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Canton. It's really nice reading that you took liking to our receptionist, however, please accept our apologies for all inconveniences from the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist
2/10 - Tồi
Jon
19/03/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dump
Jon
Lưu trú 2 đêm vào Tháng 3, 2024
Kerry-Lee RediResponse Specialist trả lời vào 20/03/2024
Hello Jon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CANTON and I are saddened by your low score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing wrong and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 - Tốt
Rick
16/03/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rick
Lưu trú 1 đêm vào Tháng 3, 2024
Oshane RediResponse Specialist trả lời vào 18/03/2024
Hello Rick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 - Tốt
Tokca
03/03/2024
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Quiet and nice stay
Tokca
Lưu trú 1 đêm vào Tháng 3, 2024
Tianna RediResponse Specialist trả lời vào 04/03/2024
Dear Tokca,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found our location to be quiet. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management
8/10 - Tốt
Michelle
Đi cùng gia đình, Khách đi công tác
02/03/2024
Thích: Nhân viên & dịch vụ
It was ok, rooms were clean. I like that it wasn't full room carpeting. So the floor "felt" clean.
Michelle
Lưu trú 1 đêm vào Tháng 3, 2024
Tianna RediResponse Specialist trả lời vào 03/03/2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the cleanliness of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and welcome your 5/5 score. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
4/10 - Kém
Catherine
Đi cùng bạn đồng hành
26/02/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs to be cleaned better
Catherine
Lưu trú 4 đêm vào Tháng 2, 2024
Nishaye RediResponse Specialist trả lời vào 27/02/2024
Dear Catherine, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Canton. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that the cleanliness was not to your liking, prompting your 2/5 rating. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Thank you again for sharing your comments with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 - Xuất sắc
John
17/02/2024
John
Lưu trú 1 đêm vào Tháng 2, 2024
Julie trả lời vào 08/05/2024
Thank you for the 5 star review. We appreciate your business and hope to see you again soon.
6/10 - Được
Erica
Đi cùng thú cưng, Đi cùng bạn đồng hành
06/02/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I loved that it was within walking distant of shopping and restaurants, the Belden village mall was right across the street. I didn’t like the fact that I was put in a room with bed bugs and was told that maintenance guy would take a look and if they found any I would get a refund I showed them one of the bugs I had caught as well as the multiple bites I had all over my body and never received a refund
Erica
Lưu trú 1 đêm vào Tháng 1, 2024
Nishaye RediResponse Specialist trả lời vào 07/02/2024
Hello Erica, I appreciate you sharing your feedback following your stay at the Red Roof Inn Canton. We are happy to read that you were pleased with the convenience of our location, prompting your 3/5 rating. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist
8/10 - Tốt
Nainoa
27/01/2024
Nainoa
Lưu trú 2 đêm vào Tháng 1, 2024
Gabrielle RediResponse Specialist trả lời vào 24/03/2024
Thank you for taking a moment to leave a review, Nainoa. The staff and I at the Red Roof Inn Canton appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 - Xuất sắc
Jude
19/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Staff & Location
The Manager & Staff were wonderful. Location is great … and of course I’m always travelling with my pet, and Red Roof always makes us feel welcome.
Jude
Lưu trú 1 đêm vào Tháng 1, 2024
Xao RediResponse Specialist trả lời vào 20/01/2024
Hi Jude,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Canton with us. It was so rewarding to see that we earned your 10/10 score with our wonderful staff and our pet-friendliness, along with your other kindhearted remarks. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
10/10 - Xuất sắc
Ashley
17/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ashley
Lưu trú 7 đêm vào Tháng 1, 2024
Xao RediResponse Specialist trả lời vào 18/01/2024
Thank you for sharing your perfect rating with us, Ashley. Our staff at the Red Roof Inn Canton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
6/10 - Được
Erica
16/01/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
I found bugs in my bed
Erica
Carla RediResponse Specialist trả lời vào 17/01/2024
Dear Erica, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. At Red Roof, our team is dedicated to ensuring a comfortable stay for all guests and we are disappointed to see that your stay was less than ideal due to the insects you reported. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 - Xuất sắc
maritza
Đi cùng thú cưng, Đi cùng bạn đồng hành
11/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
maritza
Lưu trú 5 đêm vào Tháng 1, 2024
Chirell RediResponse Specialist trả lời vào 12/01/2024
Dear Maritza,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
10/10 - Xuất sắc
Charise
Đi cùng thú cưng
10/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk ladies & gent are very helpful & outgoing.
Charise
Lưu trú 1 đêm vào Tháng 1, 2024
10/10 - Xuất sắc
Charise
08/01/2024
Charise
Lưu trú 3 đêm vào Tháng 1, 2024
Carla RediResponse Specialist trả lời vào 29/01/2024
Hello Charise, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 - Xuất sắc
Khách đã xác thực
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 1 đêm vào Tháng 1, 2024
LaTunde RediResponse Specialist trả lời vào 10/01/2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CANTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 - Xuất sắc
Charles
02/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is very pleasant. Their maintenance Personnel are outstanding very attentive and very quick to respond.
Charles
Lưu trú 14 đêm vào Tháng 12, 2023
Carla RediResponse Specialist trả lời vào 10/01/2024
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. We are delighted to see that our staff left a lasting impression on you as you mentioned how pleasant they were, attentive and very quick to respond. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 - Kém
Harrison
Đi cùng bạn đồng hành
01/01/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Harrison
Lưu trú 1 đêm vào Tháng 12, 2023
Carla RediResponse Specialist trả lời vào 04/01/2024
Hello Harrison, Thank you for taking a moment to complete our survey. At the Red Roof Inn Canton we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 - Tốt
Jim
29/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
It's a Red Roof...
You get what you pay for here. If you want to hit Belden Village Mall, it's a great spot. The rooms are old, but clean. It could use a freshening to keep it competitive.
Jim
Lưu trú 2 đêm vào Tháng 12, 2023
Toni-Ann RediResponse Specialist trả lời vào 30/12/2023
Dear Jim,We're happy to know that your room, the convenience of our location and its cleanliness were the highlights of your stay. You've indicated however, that you felt the property needed maintenance and that it was dated. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
8/10 - Tốt
David, BONAIRE
29/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
David
Lưu trú 1 đêm vào Tháng 12, 2023
Carla RediResponse Specialist trả lời vào 10/01/2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 - Tốt
MJ
29/12/2023
MJ
Lưu trú 1 đêm vào Tháng 12, 2023
Chirell RediResponse Specialist trả lời vào 19/01/2024
Dear MJ,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
2/10 - Tồi
Jasmine
Đi cùng gia đình
16/12/2023
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was empty modelo beer bottles left behind the chair, candy wrappers and finger nail clippings on the ground. Clearly the most disgusting place in town. If you want rabies or roach infestation then this is your spot! Good luck
Jasmine
Lưu trú 1 đêm vào Tháng 12, 2023
Nishaye RediResponse Specialist trả lời vào 17/12/2023
Hello Jasmine, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Canton. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the concerns you highlighted regarding the uncleanliness and the insects you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 - Xuất sắc
Eugene
Khách đi công tác
11/12/2023
Thích: Nhân viên & dịch vụ
Hotel front desk was attentive and kind.
Eugene
Lưu trú 2 đêm vào Tháng 12, 2023
Nishaye RediResponse Specialist trả lời vào 12/12/2023
Hello Eugene, The staff and I appreciate your comments regarding your recent stay at the Red Roof Inn Canton. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very attentive and kind, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
2/10 - Tồi
Amy
Khách đi công tác, Đi cùng bạn đồng hành
08/12/2023
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old property with no renovations. The mattress was broken, the room hadn’t need deep cleaned in ages, spiders, dust, etc.
There were drug deals in the parking lot, just generally a lowly ultra budget hotel.
Amy
Adraine Rediresponse Specialist trả lời vào 12/02/2024
Dear Amy,We are sorry to hear your recent experience at the Red Roof Inn Canton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the broken mattress, the lack of cleanliness of the room and the other issue you mentioned. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist
6/10 - Được
Laura
05/12/2023
Không thích: Sạch sẽ
Not filthy, but definitely not clean. There's dirt in the corners and edges around all of your room. There was a red pool of dried liquid we figured out was from a lollipop because the white handle was left on the nightstand.
The sheets are paper thin, but you get what you pay for. Not horrible, but not good.
Laura
Lưu trú 1 đêm vào Tháng 11, 2023
10/10 - Xuất sắc
Kristi
Đi cùng thú cưng, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
01/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There's nothing to not like. It's quiet but also so many shopping options and restaurants. So far our trip has been wonderful! We will definitely be staying out remaining two weeks here at the Red Roof.
Kristi
Lưu trú 2 đêm vào Tháng 11, 2023
Nishaye RediResponse Specialist trả lời vào 05/12/2023
Dear Kristi, Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton. We are extremely happy to see that you had a wonderful experience and you loved the quietness of our location, which resulted in your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 - Được
Marlyce
Khách đi công tác
01/12/2023
At 3:30 am someone banged on our door twice which disrupted sleeping and made us feel very insecure. Hope I don't have to stay there again.
Marlyce
Lưu trú 1 đêm vào Tháng 11, 2023
Carla RediResponse Specialist trả lời vào 01/12/2023
Dear Marlyce, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. We're sorry to hear about the inconvenience caused by banging on the door which disrupted your sleep and made you feel very insecure. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist
6/10 - Được
Ashley
25/11/2023
Ashley
Lưu trú 2 đêm vào Tháng 11, 2023
Carla RediResponse Specialist trả lời vào 20/12/2023
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Canton and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
2/10 - Tồi
Amy
Đi cùng gia đình
16/11/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Un cleaned felt horrible
We arrived and the room had dirty socks under the beds, beer cans, Dirty laundry, a bloody wash rag. We told them and was treated badly and I cleaned my own room
Amy
Lưu trú 2 đêm vào Tháng 11, 2023
Carla Red Roof Management trả lời vào 17/11/2023
Dear Amy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Canton. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that upon arrival the room lacked cleanliness as there were dirty laundry, dirty socks under the bed and that you had to clean the room. You also mentioned that you reported this to the staff and was treated poorly. Please accept our sincerest apologies as we value your business and would like to assure you that this is not reflective of our usual standards. We are committed to making improvements to ensure that this does not happen in the future. At Red Roof, you feedback is of utmost importance, so thank you for sharing.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
8/10 - Tốt
Hugo
11/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Diana helped me a lot throughout my stay very pleseant, All of the staff are very welcoming I am a traveling worker and the location and place where a great experience. safe quiet and clean all the cleaning staff are amazing
Hugo
Lưu trú 1 đêm vào Tháng 11, 2023
Carla Red Roof Management trả lời vào 13/11/2023
Dear Hugo,Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton. I am thrilled to read that our staff left a lasting impression on you, especially Diana who helped you a lot throughout your stay. You mentioned how pleased you were with the location, the quietness and the cleanliness. I will make sure to share your comments with the rest of our team. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
10/10 - Xuất sắc
Latoya
Đi cùng gia đình
10/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Latoya
Lưu trú 9 đêm vào Tháng 11, 2023
Nishaye RediResponse Specialist trả lời vào 12/11/2023
Dear Latoya, The staff at the Red Roof Inn Canton and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
10/10 - Xuất sắc
Barton
30/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed here many times over the past five years, never had a bad experience. The lady who checked me in is always friendly and efficient.
Barton
Kurt GM trả lời vào 16/11/2023
Thank you for the review. I am very happy to hear that you enjoyed your stay with us. We hope to see you again soon.