"My husband and I arrived at the motel to be told that we wouldn’t be allowed to check in because we had 3 dogs with us. My problem is that one of those dogs is a trained service dog. I feel he should have been excluded in the 2 dog minimum. Secondly, I had researched pet friendly motels and this motel is listed as allowing 2+ pets on a reputable referral site for people traveling with pets. I will concede that after being denied a room, I looked on the Motel 6 website (the one we had a booking with), and it does state there is a 2 pet limit. Again, one of our 3 dogs traveling is my TRAINED SERVICE ANIMAL! Until now, we have found Motel 6 to be a friendly and affordable option for us and our chihuahua’s. This has never been an issue for us before. We asked why it was this time, and we were simply told that every manager is different. After being exhausted from traveling all day, I was mortified to have to find a new motel, within our budget, for last minute reservations - that allowed our 2 pets and my service dog. I will make changes from now on to always call ahead and make sure there isn’t any breach of policy for the motel owner/management. It is on me for not having done so, but to say I am extremely upset is an understatement. Motel 6 as a chain has always done well by us but this particular owner needs educated on ADA laws. They did at least refund our stay but I still feel wronged because my service animal should not have been counted as a pet in this situation. "
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