4/10 - Kém
Paul
Đi cùng gia đình
19/06/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Stay Due to Plumbing Issues
I recently stayed at the Sea Crest Hotel and unfortunately had a very disappointing experience. During my stay, there was a significant plumbing issue that left my room without water for an entire day. This inconvenience was not only uncomfortable but also unacceptable for a hotel of this caliber.
Despite reporting the issue to the front desk, there was no immediate resolution or adequate compensation offered. The lack of communication and responsiveness from the hotel staff made the situation even more frustrating.
I had expected a higher level of service and reliability from Sea Crest, and this experience has significantly tarnished my perception of the hotel. I hope the management takes these issues seriously and ensures that future guests do not encounter similar problems. The solution was to wave my resort fee , however my family and I were unable to brush our teeth , shower or use the toilet for an entire day . Moreover , the bathroom by the pool was also broken .
The story does not end here , we made reservation for dinner at the restaurant hotel , waited 35 min on the table and our drink/ food order was never taken . We left the restaurant at 8:30 to look around town a place to eat . There are many hotels in cape cod , but we as a family we picked the one that was number one in town . We were frustrated with this vacation experience . We won’t be staying at this place again .
Paul
Lưu trú 2 đêm vào Tháng 6, 2024