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"Nice room, clean, good food, staff helpful "

"The room was nice but using the thermostat was challenging. Mode button was wonky when we wanted heat. "

"Great central location. Clean and spacious rooms, with very good soundproofing."

"I am very happy with the hotel , it is right in the centre of the city on a very busy street. The room was of good quality and clean. Only issue was that the AC / heating unit in the room made a rattling noise when on so i couldn't really use it however there was a oil heating radiator unit in the room,. "

"The room was lovely and comfortable. The staff were excellent "

"Room spotless, nice and warm when it was freezing outside. Staff very attentive and friendly"

"The hotel is lovely and the reception staff are amazing. Such a friendly place."

"Room clean, beautiful building, very good breakfast selection. No notes 👌"

"We have been to the Lakes Hotel & Spa a few times & we always have an amazing stay. The staff are always polite & welcoming, a special thank you to Mark (concierge) he was very helpful! Our room was spotless & had a beautiful view over the lake. The spa was very nice as always, but it was slightly cold on the first day of our visit, the spa had been closed throughout the day for maintenance so possibly couldn’t be helped. Thank you for a wonderful stay!"